I need to upgrade to your new Wireless Gateway

I need to upgrade to your new Wireless Gateway, can you help me order a self install kit?

Browse to this link;
http://www.comcast.com/deviceupgrade/?SCRedirect=true
Follow instructions.
Once you place the order, the process can take anywhere from 7-14 business days to be shipped. Within 3 days of the order being processed, you should receive a confirmation email with a tracking code for the shipment. Also, it may take about 24 hours for the team to see the order on their data base.
If you have a question about your order status, contact them at 1-855-242-2876 at least 72 hours after placing your order to allow time for processing.
You can also contact Comcast Irma;
http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5705769
or Comcast Zach;
http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5931719 via a private message to request it.

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HT1386 I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that.

I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

I upgraded to Mavericks. I just spent an hour in Pages. Now I can't open my documents, it says I need to upgrade to a newer version. It looks like the new 5.0 when I typed but it's saying I'm running 4.3. the App store says I've already upgraded. Hel

I upgraded to Mavericks. I just spent an hour in Pages. Now I can't open my documents, it says I need to upgrade to a newer version. It looks like the new 5.0 when I typed but it's saying I'm running 4.3. the App store says I've already upgraded. HelP

Actually, there seems to be a bit of a bug. Encountered this with a couple of files my wife made. The files were set to "open with" the new Keynote, but clicking the file brought up this error. Right-clicking and selecting "open with..." worked correctly. I can only assume the OS was attempting to open the file with Keynote '09 despite the file property setting.
Probably requires a Launch Services DB reset (although I haven't actually tried it on my wife's MBA yet...since she's still "working on stuff". So I can't confirm if it will solve the problem).
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.fram ework/Support/lsregister -kill -r -domain local -domain system -domain user ; killall Dock

HT1338 I'm on 10.5.8 software and need to upgrade to a new version to allow new itunes software to work for my iPhone 5 what software can I get?

What software do I need to use itunes 10. and my iphone 5?

For an iPhone5 you will need iTunes 10.7, not 10.6.3. Once you have Snow Leopard installed you will need to update it to 10.6.8 in order to install iTunes 10.7
1) Make sure your computer meets Snow Leopard technical specifications - http://support.apple.com/kb/SP575 This mostly means making sure it is an Intel Mac and has at least 1GB RAM (at least 2 GB is recommended). Go to the Apple in the upper left corner of any window, then "About This Mac". Does it mention "PowerPC" (not Intel), or Intel? To check RAM continue to "More Info...". It should say you have at least 1GB of "memory".
2) Buy a Snow Leopard disc from Apple online
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard - USA
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard - UK
or telephone Apple. In the USA: (800) 676-2775 (contact information for other countries: http://support.apple.com/kb/HE57)
Alternatively you can buy from online retailers but anticipate paying much more than the original price which is the price still charged by Apple
3) Backing up your computer before upgrading is always a good idea.
4) After installing from the DVD, update your Snow Leopard installation using Software Update or manually downloading and installing the Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399

Help needed with router setup. Bigpond wireless gateway and Airport Express

Now I know this is probably more a router question but it is to help my iPad wifi so heres what I have.
ADSL2+ line in
Bigponds Thomson TG782T Modem/router which is /b/g
Airport Express /b/g/n
I am trying to set it up for maximum speed so basically I am trying to take advantage of the AE's /n.
I was hoping to use the Thomson as just a modem and use the AE as the router. Please correct me if this isnt the 'best way of doing it'. Can someone savvy give me a few pointers, would be greatly appreciated. cheers

Chris CA wrote:
You can download the user manual here (scroll down to Support) -> http://bc.whirlpool.net.au/bc/hardware/?action=hview&modelid=897
This screen is where you disable the Wireless Access Point. (ignore the red arrows - they aren't mine)
Uncheck *Interface Enabled* at top.
@Chris........ Thanks for that..... yes I disable it. So much for Bigpond telling me it couldnt be turned off. I have the system up and running /n 5ghz multicast 5.5. iPad not fluctuating signal strength as much and loading a bit quicker. I think turning off the 2.4 running on the Thomson made a difference when running from the AES at 2.4 but much better with Thomson off and AES on 5ghz. So all up I am doing better thank you.

I have mac air laptop 10.5.8 and need to upgrade. Which leopard or lion do I use?

I have mac air 10.5.8. I need to upgrade even for new printer/scanner. Which leopard or lion do I buy?

You must start with Snow Leopard:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Thereafter, you can decide if you wish to upgrade further:
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

How do I maintain my Airport Extreme network with my new Comcast wireless gateway?

Hi all,
I've just signed up Internet access through Xfinity. Today, they sent me a new wireless gateway, which I am willing to use. But I would also like to maintain the network I've currently been using, which is an Airport Extreme hooked up to our DSL modem. Currently, I have a Brother wireless printer, our TiVo, and a Roku streaming stick on this network, as well as all of our Macs and mobile devices. I have been reading about "bridge mode," and selecting this mode once my AE is hooked up through the Ethernet cable to our new wireless gateway seems like the way to go if I'd like to keep the AE network I have now. Then, I can select either the new Xfinity network or the AE network, depending on my need. Is that correct? Will I have to reassign all of these peripherals to the AE network once it's been placed in bridge mode, or will they all be able to find that network automatically once the AE is plugged into the new modem/router? Also, is there a way to connect the AE to the new Xfinity equipment wirelessly, or is it best to connect through Ethernet? I have probably betrayed my ignorance more than a few times in this post, so please be kind and explain it to me like I'm a seven-year-old. Thanks in advance for any and all help!
-B

Call Comcast and ask them for instructions to configure their "wireless gateway" as a simple modem. Sometimes the terminology they use is "transparent bridging". Have them walk you through it, since all such devices are configured differently. It is usually through a web page but you will need a password to change its settings. You ought to turn off its wireless network also, so ask about that too.
Then, you will have essentially what you have been accustomed to using: an Extreme connected to a box with an Ethernet cable, doing everything it used to do when you had DSL. Your AirPort Extreme is almost certainly a better router than whatever junk Comcast supplies, and to reconfigure it as a bridge would remove all the features that make it so.
You probably won't need to change a thing on your Extreme, other than to unplug it and plug it in again after reconfiguring the "wireless gateway".

How do i upgrade iTunes? currently on version 6 and need to upgrade

Please can someone tell me how to upgrade my itunes? Currently on 6 and need to upgrade to a newer version.
Many Thanks

You download the new version from here:
http://www.apple.com/itunes/download/
It is generally best to save the installer onto your destop and running it from there, rather than clicking on "run" when you download.

Xfinity Wireless Gateway 1 and airport extreme

I just got a new Wireless Gateway 1 router from Comcast/Xfinity and I wanted to still use my airport extreme and express to extend the signal throughout the house. I don't know what to do.

Thanks for the suggestion. I have no idea why but all of a sudden the Time Capsule backed up my Mac before I had time to do as you suggested...although the back up process was very slow. I'll see if it gets faster over the next few days...will resort to your suggestion if needed. Thanks again!

Installation of Wireless Gateway

I am installing my new wireless Gateway. I already have a Router installed . Do I replace it withthe Wireless Gateway is the Gateway in addition to the existing router??

larrybaird2011 wrote:
I am installing my new wireless Gateway. I already have a Router installed . Do I replace it withthe Wireless Gateway is the Gateway in addition to the existing router??The gateway is your Internet & Voice device.... you can use your router if you prefer to, but you must BRIDGE the gateway and connect the router to Port 1.... if you don't want to use your router, then you can use the gateway alone.

Can an Airport Express be used to extend the range of my Comcast wireless gateway?

We recently moved to a big old brick and stone farmhouse. When Comcast came they installed their new wireless gateway. Unfortunately the construction of my house is pretty solid. It effectively blocks the signal at the far end on the second floor. I've been trying to use an Airport Express, newest model, to extend the range of my network. Using the Airport Utility, it seems like it connects but the signal is no better. Does the Airport Express only work as a range extender on Apple wireless devices, or am I missing something when I use the Airport Utility to set up the extended network?

The AirPort Express can extend the wireless signal from the Comcast gateway if it is permanently connected to the gateway using a wired Ethernet connection, and the Express is configured to create a wireless network using the same name and password as the Comcast wireless network.
The Express cannot wirelessly extend the signal from the Comcast gateway, since the wireless "extend" feature will only work with other Apple routers.
The Express can "join" the wireless network provided by the Comcast gateway for use with AirPlay or a remote printer at the USB port, but when the Express "joins" a network, it does not provide any additional wireless signal coverage in that setting.

I have a G5 mac using ver 10.4.11 and a newer mac using ver 10.8.4 these are networked. using the new mac i looked up my my photo on the old mac. It then said you need to upgrade your library which it did. Now the old mac can not open the photos

I have a G5 mac using ver 10.4.11 and a newer mac using ver 10.8.4 these are networked. using the new mac i looked up my my photo on the old mac. It then said you need to upgrade your library which it did. Now the old mac can not open the photos and say that I need to upgrade my I photo to a newer version. The old mac has no more support from apple in software update so I am not sure where I should go from here. can I use new soft ware with the old mac

The other part of the upgrade message was a warning that once you upgraded you would no longer be able to open the library with the old version which is exaclty what you did and what happened when you choose to continue
The iphoto library needs to be upgraded to work with this version of iPhoto. Your photo library will not be readable by previous versions of iphoto after the upgrade. The upgrade process may take several minutes depending on the number of photos in the library. Cancel or upgrade.
So now your choices are to not use iPhoto with the previous version using it onky with the newer version, restore your backup from before you did this upgrade or purchase iPhoto Library Manager and use it to rebuild the library using the older version of iPhoto (instructions are on their web site) thereby downgrading it (without projects)
LN

HT1443 I need to upgrade from 10.5.8 to 6.0 or better to use a new HP wireless printer. How do I find the right item to download?

I need to upgrade from 10.5.8 to 6.0 or better to use a new HP wireless printer. How do I find the right item to download?

There is no download; you need to buy a Mac OS X 10.6 DVD.
(83218)

Can I upgrade my PowerBook G4 to work with a new wireless HP printer?

Can anyone tell me how to upgrade mu PowerBook G4 so I can print wireless to a new HP printer? Can I upgrade to a newer operating system?

The latest operating system that the Powerbook can use is Leopard 10.5. If you plan to upgrade, in the US call the Apple online store at 800-MY-APPLE soon, as they still had some Leopard in stock as of a few weeks ago.
The HP wireless printer is just another device on your wireless router network. If your Powerbook uses a wireless internet connection today, then the only thing you may need to do is to install an HP wireless printer driver, if there is one for whatever level of OS X you have. Check this HP page for a driver: http://www8.hp.com/us/en/support-drivers.html

I have a macbook 4.1 with osx10.6.8 and just added memory (2gig) so I could sync my new Ipome and Ipad. and Ipad. Now I'm told I need to upgrade my operating system. The apple store gave me conflicting instructions. Any suggestions? Thanks

I have a macbook 4.1 with osx10.6.8 and just added memory (2gig) so I could sync my new IPhone and Ipad. Now I'm told at the apple store that I need to upgrade my operationg system. They said they couldn't help and gave me conflicting advice about what to do. Any ideas? Thanks you!

There are three models of MacBook that comprise the 'macbook 4.1' category, and each of them a little different; however other than 'macbook 4.1' the other thing they have in common is they all are considered Early 2008. Two are white, one black, polycarbonate case, Core2Duo 2.1GHz, 2.4GHz white, 2.4GHz black.
So if you can determine which one, if any of these, is the model build year and spec you have, that would be handy. Did you tell whoever you spoke to the serial number of your computer, so they'd know by looking up the specs to see what the supported maximum RAM upgrade capacity was, and other minimum requirements to make any upgrade to Mac OS X 10.6.8 at all?
If you have the serial number you can do a lookup to 'indentify by serial number' online, and use that information to determine if the computer needs even more RAM to take it past the minimum for Snow Leopard 10.6.8 and then get it ready to upgrade (via paid download from App Store, Snow Leopard gets you that far) and see what the next supported OS X full upgrade would be for the hardware limitations on that old MacBook.
If your MacBook IS a 4.1 build, the highest OS X it could run if it has the 2.4GHz cpu, is Lion 10.7.5. That would be an upgrade from the App store, available to OS X 10.6.8+ computers that access it online. And I kind of doubt how supported a newest iphone etc may be in lion.
everymac.com has a fair amount of information across many years of Apple computing hardware...
Here's the three MacBooks that share the 4.1 designation; first shipped with as much as 1GB RAM upgrade and the other two only a 2GB RAM*, (one white/one black color) according to this information...
• MacBook "Core 2 Duo" 2.1 13" (White-08) 2.1 GHz Core 2 Duo (T8100)
• MacBook "Core 2 Duo" 2.4 13" (White-08) 2.4 GHz Core 2 Duo (T8300)
• MacBook "Core 2 Duo" 2.4 13" (Black-08) 2.4 GHz Core 2 Duo (T8300)
...as seen here: http://www.everymac.com/systems/apple/macbook/index-macbook.html
*But according to MacTracker (free: download database) http://mactracker.ca
these MacBooks can use more RAM in aftermarket specs as much as:
Maximum Memory
6.0 GB (Actual) 4.0 GB (Apple)
Memory Slots
2 - 200-pin PC2-5300 (667MHz) DDR2 SO-DIMM
To get more information use a service such as this...
•identify by serial number:
http://www.powerbookmedic.com/identify-mac-serial.php
The Apple? store or whoever you talked, to may have been as accurate as they could be without further research. Could be you may have a newer or older MacBook, which would change whatever later OS X it could run past 10.6.8. And to go past Snow Leopard, you need to download the last bits for 10.6.x to be able to go and get any later upgrade. The ones that may let a newest iphone or ipad work with it, are past SL10.6.8
Anyway, as you further verify the model build year and configuration specifications, report back.
Good luck & happy computing!

I need to upgrade to your new Wireless Gateway

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