I need updates to BOJ directories about to expire soon

Question

One of my user who is running a job file get a Verification Warning that his LACSLINK DIRECTORIES EXPIRE SOON & Directory expire soon ZIP+4, I have been checking for updates but everytime I login to the BOJ to download updates it said none are available to download, this is since FEB 09 I have not got a updated for any of my directory. When will they be available? to download

Answer 1

Reggie,
You are going to need to log a message for Customer Service.
To log a case go to the SAP Service Market Place
1. Go to http://service.sap.com.
2. Click on SAP Support Portal.
3. Enter your S-User ID and password and click u201COKu201D.
4. Click u201COKu201D on digital certificate.
5. Enter your S-User ID and password again and click OK.
6. Click OK on the following screen.
7. (This step is Optional) Setting up your Single Sign-on allows the site to remember your login and not prompt for it so frequently. To do this, click my Profile at the top of the page. Then click Maintain my Single Sign-on Certificate on the left of the page and follow the instructions.
8. After the Single Sign-On, Click on Help & Support and click Report a Product Error. Under System Search, click the drop down arrow next to your installation and choose your system, and click Search and then click on the BOB link.
9. When creating a SAP message it is required to search for Notes. (Knowledge Base articles) to see if you can find an answer to your question without having to log the message for support. In the Search Terms area, type your question and click Continue.
10. If you do not see any Notes pertaining to your question click on Create Message.
11. In this situation Choose the SV-CIC-BO Component for the message. (This component is only for missing downloads on the SAP website).
12. After choosing the component, fill in any remaining required/optional items. **Required fields under Problem Details are flagged with a red asterisk.
· In the Short Text box, enter a brief description of the question or issue.
· In the Long Text box, please fill out the below and copy in this box.
Company name:     
Customer number:     
Country:          
Address:     
Contact details
Last name:     
First name:     
S-User Id:
E-mail:     
Phone:               
Incident identification (Put X next to if appropriate)
You cannot access SAP Service Marketplace     
You cannot Create a support message     
You cannot Download Software     
You cannot request license keys     
You do not see product/directories to download      
You do not see product to request license key
· When you are finished click on Send Message.
Thanks,
Melissa