I never answered security questions and now I can't buy anything on iTunes
I got a new iphone and it never asked me to answer security questions. Now almost a year later it says I need to answer some to verify myself. so i have not been able to buy a thing, except free things, on itunes. Please help
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
-
I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116595) -
I have been trying to fix this by myself but I gave up! I don't remember the answers I provided before. Tried to have a call with apple support but it seems that this is not an option if you live in Costa Rica. How am I supposed to spend the credit I have in my apple account?
Thank you... Pura vida!As Costa Rica isn't on this page : http://support.apple.com/kb/HT5699
then try contacting Support via this form and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see how they reply : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . -
Apple is asking for answers to security questions that I have never answered before and there is no option to change this. What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I can't change the severity questions and I want to buy something on sims and every time I try it asks me for the stupid security questions
Contact iTunes Customer Service and request assistance with your issue.
Apple Support iTunes Store Contact Us -
So is there any way I can fix it? Thank you.
You can reset your security answers from 'Manage your account'
Apple - My Apple ID -
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Username188 wrote:
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'. -
I forgot my security questions and I just put in some money and now I can't buy anything
I forgot my security questions and I just put some money in and I can't buy anything what do I do
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94603) -
I forgot one of my security questions and I tried to send a email to my backup email so I can reset my security question but I put the wrong date of birth when I started my account and it won't let me change anything or buy anything until I get it right but I still get locked out my account.
Can someone help?I've had the problem for about 5 hours... Now it works! Not sure why (I changed nothing), hopefully it doesn't happen again.
-
I changed the email on my Apple ID and now my password won't work and I can't get anything from iTunes or the App store.
Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
-
It's not letting me change my security questions so now I can't buy apps and songs.
Help.
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95533) -
I forgot my answers to I tunes questions. Now what :-( can''t buy anything.
I just for got it and I am new to this.
I need the name of my car and my favorite teacher?
-
I forgot the answers to my security questions and now i cant download aything help!!!!
Welcome to the Apple Community.
contacting Apple through iTunes Store Support -
I forgot the security answers for my security questions and now I'm locked out
i forgot the security answers for my security questions and now i'm locked out.
Try this Discussion...
https://discussions.apple.com/thread/4305745
And/or see the More Like This section on the right. -
i have purchased many songs on my current computer, but when i went on itunes tonight, i had to answer security questions, of course i can't remember the damned answers! what do i need to do?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95350)
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