I never get the installation wizard when I approve it in the Windows make change to computer dialog.

The installation dialog never appears when I approve the installation in the Windows dialog that asks permission for change to computer.

Duplicated topic, original:
*[https://support.mozilla.org/en-US/questions/986886 questions/986886]

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Have had to re-download Mozilla due to malware - final step of installation asks if I will allow unknown publisher to make changes to computer - click YES and get message my computer is infected with malware - click NO and cannot open Mozilla

Long story short, unwisely allowed unknown publisher to make changes to my computer (which I thought was related to my anti-virus protection) last night. In the process, seems I allowed malware (called antivirus8). Neither Explorer or Mozilla were available - seemed to have been wiped out by antivirus8 thing. Explorer came back up (with favorites still intact) after doing full scans and a few other things...but Mozilla did not. Uninstalled Mozilla and re-downloaded. Final step of installation asked if I wanted to allow an unknown publisher (and I'm sorry to say I don't remember exactly what it was...something with safe in the name, I think) to make changes to my computer. Clicked NO and still not able to access Mozilla...redid and clicked YES and immediately got message that my computer was infected with malware. Have used Mozilla for years...hate just having Explorer. Anti-virus program is Kaspersky...ran full scan and it did not detect a thing...so I really don't know what happened!

Try running several malware scanners to see if Kaspersky missed anything. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* [http://www.malwarebytes.org/mbam.php Malwarebytes]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.lavasoft.com/products/ad_aware_free.php Ad-Aware]
* [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Windows Defender]
* [http://www.safer-networking.org/en/home/index.html Spybot S&D]
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

When i try to set up my icloud account the system says it is sending me an email to verify. I never get the email and it is not in my spam filter. How can i get set up??

when i try to set up my icloud account the system says it is sending me an email to verify. I never get the email and it is not in my spam filter. How can i get set up??

Make sure that your Apple ID is your email address and you do not have any other or old IDs associated with you. Go to www.appleid.apple.com and confirm this info. Make sure that the email address you are trying to sign up with is your primary one.

I don't have my navigation bar at all. I tried to start in safe mode but I never get the dialog box the y say you should get to reset to defaults. Help?

i don't have my navigation bar at all. I tried to start in safe mode but I never get the dialog box the y say you should get to reset to defaults. Help? I have even uninstalled and reloaded firefox
== This happened ==
Every time Firefox opened
== My wife hit a button and doesn' know what happened

See if this helps. View > Toolbars, if no check beside Navigation Bar, click on Navigation Bar to check it.
'''Can't see the Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help)?
Turning the Menu Bar on and off is a new feature in version 3.6.
''(~~red:Linux & OSX see~~: [[Menu bar is missing]] )''
''Windows'' Method 1. '''''Hold down''''' the key and press the following letters in this exact order: V T M then release the key
''Windows'' Method 2. Tap once on the F10 key, while the Menu bar is visible, choose "View > Toolbars", click "Menu Bar" so that a check mark is placed next to Menu Bar
''Windows'' Method 3. Tap once and release the key. The Menu Bar will be displayed; then choose ~~red:V~~iew > ~~red:T~~oolbars and click on ~~red:M~~enu Bar so that a check mark is placed next to Menu Bar
The Menu Bar should now be displayed permanently, unless you turn it off again using View > Toolbars. Check mark = displayed, NO check mark = not displayed.
See:
http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
http://kb.mozillazine.org/Toolbar_customization#Restoring_missing_menu_or_other_toolbars
'''Navigation Toolbar, Bookmarks Toolbar and other Toolbars''' under View > Toolbars. Clicking on one of them will place a check mark (display) or remove the check mark (not displayed).
'''To display the Status Bar''', View, then click Status bar to place a check mark (display) or remove the check mark (not displayed).
'''Full Screen mode'''
http://kb.mozillazine.org/Netbooks#Full_screen
Also see:
''' [[Back and forward or other toolbar buttons are missing]]'''
'''[[Navigation Toolbar items]]'''
'''[http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar How to customize the toolbar]'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.18; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r45; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, '''but''' do look at the two bulleted items at the bottom "'''NOTE for IE:'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

Target mode-never get the firewire icon?

I have a 2005ish iMac that will not fully start up. It gets hung up at the end of the blue status bar during start up. I suspect the hard drive is completely overloaded, and when it started acting wonky I checked the hard drive and all was fine, so I dont think its hard drive failure. I am attempting to use Target mode to retrieve files then erase and reinstall. I attached the cable, which is 9 pin to 6 pin, to iMac and MacbookPro, and started the imac while holding down T key, but I never get the firewire icon. It jsut continues in its never ending "starting Mac OS X..." state. ANy help greatly appreciated!!

On the problem machine try these diagnostics.
Try a safe boot.
    Shutdown your machine. Hold down the shift key. Poweron. Wait awhile Wait awhile while you harddrive
      is being checked.
    http://support.apple.com/kb/ht1455
verify & repair your startup drive
To verify & repair you file system on the startup drive, you will need to run disk utility from you installation DVD.
This article will tell you how to get to disk utility. Once in a disk utility, you can go and attempt to recover the disk.
http://support.apple.com/kb/TS1417
To repair your startup drive, you will need to run disk utility from your startup DVD.
Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD
http://support.apple.com/kb/HT2055
How to run disk utility from your startup DVD.
Insert your startup DVD into your reader. Power down your machine. Hold down to the c key. Power on your machine. This will bootup your startup DVD.
This will bring you to a panel asking you for your language. Pick your language.
You you come to the Install Mac OS panel. Do not install.
Click on Utilities menu item. This will give you a pulldown list of utilities.
Click on the disk utility.
You are now in disk utility. Pick your disk. Click on repair it should be on the lower right of the panel.
Once the repair completes successfully, you should update your permissions.
Verify a disk
As an alternative, you can verify that the filesystem on the disk is correct. You will not be able to repair the file system.
I suggest that you use disk utility to verify that your startup disk is OK.
Macintosh-HD -> Applications -> Utilities -> Disk Utility
Start up disk utility. On the left pane view, you will see a list of all your disks.
Click on your startup disk.
Click on the First Aid Tab.
Click on verify.
Hopefully your disk will verify. If not, you have to boot from your installation DVD and run Disk Utility from there to attempt to repair your file-system.

How can I reset my password if I never get the "forgot password" email for my iCloud account?

After upgrading to iOS7, my phone keeps bugging me to sign into my iCloud account when I can't remember my password. When I choose to resolve this, I never get the confirmation email back to reset my password and I've tried on my phone and on iCloud to reset my password but I never get the email to do so. Thus, I can't sign in and the pop-up asking me to sign in keeps popping up, it's driving me crazy! Has this happened to anyone and did you have to call technical support for this or did you find a work around?

Go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue".

Hi, I requested an unlock from T-mobile UK 1.5M ago, and after a restore I got the message that my iphones carrier setttings were updated successfully, but never get the message that it's unlocked. What am I doing wrong?

Hi everybody, I need help.
I requested an unlock from T-mobile UK 1.5M ago, and after the restore I got the message that my iphones carrier setttings were updated successfully, but never get the message that it's unlocked. And it still doesn't support nay other SIM. What am I doing wrong? How do I get it unlocked?
Thanks in advance for advice

Did you restore the phone as a new device when you did the restore/unlock, or did you restore it from an existing backup? I have found that when unlocking an iPhone on the AT&T network, you don't get the message that the unlock was successful if you don't restore as a new device. The unlock still works, you just don't get the message. Perhaps it is not carrier specific for this behavior.

When I backed up files on my external drive, I inadvertently dragged my itunes library there. Now I can only play songs on my laptop when my external drive is plugged in. How do I get the library back to my computer

When I was backing up files from my computer to my external drive, I inadvertently dragged my itunes library to the external drive. Now I can only play my library when my external drive is plugged into my computer. How do I get the library location changed back to my computer?

Your drive was used with a PC and formatted NTFS which is proprietary Microsoft format.
You need to install a third party program that will read the NTFS format.
There is various software from PARAGON, Tuxera and NTFS-3G
When you get the data off and have verified it to be good, reformat the drive either HFS+ for Mac use only, or for Mac and PC use then MSDOS (FAT32) for under 4GB files (best) or exFAT (for larger than 4GB files) is proprietary and Microsoft is appling for a patent, which would likely mean OS X won't be allowed to read it anymore without a licensing fee and you'l have to pay another third party software company to read the format, just like NTFS is.
The less you have to rely upon third party sources to read your drives the better, this way if you have a issue and need to read the drive on another machine you don't need the software, and a internet connection and a credit card and...and...and...

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

Apple only supports Windows on certain hardware.
http://www.apple.com/support/bootcamp/
Apple provides their framework for Windows to run on a Mac, a piece of software called a Hybrid MBR that bridges the gap between how Windows reads the drive partition table (MBR) and EFI/GUID partition table that Mac's use.
It doesn't mean Windows can't run on your Mac, a third party solution called rEFIt will also bridge the gap and allow booting of more that just Windows, Linux as well for a triple booting computer.
Your hardware has to meet the other requirements the second and third operating system needs as as being able to install drivers that will work for your hardware, especially the fans or they will run loud and fast by default.
http://refit.sourceforge.net/
This above is a advanced procedure which requires knowledge how computers and various operating systems, drive formats and so forth work.
I even admit I don't know everything myself, but I experiment on a separate piece of Mac hardware (out of warranty/AppleCare) designed for this purpose so in case something screws up I'm not taking down my only machine and can use the other to get online and find solutions.
There is a very high potential for losing your data if your using advanced/non-Apple methods to install Windows on your only Mac where Apple doesn't support it. Also one shouldn't be doing this on Mac hardware that is under AppleCare or warranty as it might be voided. Proceed at your own risk and education.

I just updated the OS to 10.6.8 but then i never get the app store that supposed to be included in the update. so now, how can i download the app store?

i just updated the OS to 10.6.8 but then i never get the app store that supposed to be included in the update. so now, how can i download the app store?

Hi,
Have you tried a Restart since doing the Update...?
If Yes and you still don't have it...
Download and Install the 10 6 8 Combo Update from here
http://support.apple.com/kb/DL1399
Cheers,

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes. The computer I transfered to had a bunch of files on it and I got full ownership of what was already there, so, how do I get to my iTunes library, I do have access as an administrator to the iTunes library (that works just fine) already there and I guess I must have had a newer version ofiTunes on my defunt eMac....

Tell us some version numbers please, of your Mac OS versions and iTunes versions on both computers (two eMacs yes?).
dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
That is a pretty good guess.Try updating the second eMac's iTunes to at least the version that was on the first.

After creating an apple ID it says it has to verify my email adress and will send an email with a verification link. I never get the email.

I created an iapple id and it said it had to send me a verification email to verify my email adress. It said ....email sent please click on link. I did this several times and although it says email sent...i never get the email.

Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to https://getsupport.apple.com/Issues.do
2. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions

I keep getting the same message about my computer not being authorized (when it is) when syncing my iPod. How can I get my purchases on my device?

My new computer has Windows 8 and so far I did not see any solution for that.Please help me get my purchases on my iPod!

The problem you are facing is basically a conflict of apple id authorisations. Some of the apps on your ipod were downloaded using one apple id that you created sometime earlier and recently you probably created another apple id to download some apps. This conflict between the two apple id;s is what is preventing your computer from syncing with your ipod and you will consistently get the message saying that your computer is not authorised. To correct this problem you need to authorise your computer with both or all the apple id's that you created ie the current one and the past one's that you created sometime in the past.
So click on the 'Store' button on the main menu bar on itunes and then click 'Authorise this computer' you will get a pop up window asking you to enter your apple id and password complete the process for both or all your apple id's separately each time. Once your computer is authorised for all the apple id's you created you will have no problem syncing your I POD. This is the only way to solve this issue as the conflict is with the authorisation in thr system software which checks every app or download with the actual apple id you used when downloading the app.
This will resolve the conflict and it will work.

When I try to sync iTunes to my iPad I getting the message to authorize my computer on videos

When I try to sync iTunes to my iPad I getting the message to authorize my computer on videos.

Hi there Alex0221,
You may find the troubleshooting steps in the article below helpful.
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
-Griff W.

Just installed windows 7 Ultimate using Boot Camp. Problem is when I chose to boot the windows partition, I get the windows icon on the sreen showing that it is starting, but few second after I get a black screen

Just installed windows 7 Ultimate using Boot Camp. Problem is when I choose to boot the windows partition, I get the windows icon on the screen showing that it is starting, but few second after, I get a blank screen. I suspect a driver (screen) issue, since I also installed Parallell using the boot camp partition and that works fine.
Do anybody out there has an ideal of what to do to solve this issue.
Thanks
Pierre317

Hi Pierre,
more tips can be found here ...

I never get the installation wizard when I approve it in the Windows make change to computer dialog.

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