I never received my up to date program redemption code

I submitted my up-to-date program for Mac OS X Mountain Lion yesterday but have not yet received the redemption code. How do I get it? I have a new MAcbook Pro with Retina Display that was purchased this month.

What are you talking about ? Do we need to send a mail after making the demand to get the code ?

Similar Messages

  • Up To Date Program - No code received within 72 hours

    Hello Apple,
    I am one of those early adopters of the retina MBP. I participated to the "Up To Date Program", but received no code within 72 hours.
    This is quite annoying because I am on holidays now and have enough time to spend with my new machine and OS.
    Hope my code will be submitted soon.
    @Others: Anyone else waiting longer than 72 hours?
    Best regards
    BurningCorner

    Hi!
    I got mine yesterday at 5 am in the morning. So it took about 5 days. I think the process of manual checking the receipts is quite timeconsuming.
    Apple should improve this by using their own serial number database. For example customers from the apple online store are prequalified. This could save them a lot of work.
    As i am a total changer ( dropped my whole windows enviroment ) this was a bit frustrating for me.
    Now i am a proud owner of a MBP Retina with 16 Gigs and 512 MB SSD with OS X 10.8, a Time Capsule, Super Drive, an Iphone 4, Ipad 1 and Ipad 3. Generation. Only using Windows for some Steamgames in Bootcamp.
    Best regards
    Lars

  • OS X Mountain Lion Up-To-Date Program Content Code

    Hello members of this forum,
    My brother has recently got a 2012 MacBook Pro with Retina Display. He is loving it so far and would like to upgrade it to Mountain Lion. I went through the steps on Apple's website to redeem a free copy of Mountain Lion for new Macs. He recieved the email with the PDF with the content code and the password for the PDF. However, the password that was sent will not unlock the PDF. It always says Invalid Password when entering the password. I've tried this at least 10 times to no avail. My brother would really like to upgrade to OS X Mountain Lion.

    TheRacermaster,
    I would contact Apple Supprt if your code is incorrect. They have some come up invalid / or used already.
    http://www.apple.com/support/

  • I receive an error message stating my redemption code is invalid

    bought photoshop elements 11 entered redemtion code many times  - came up invalid

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial

  • Still haven't received my redemption code for OSX lion from the up-to-date program.  Expresslane no help at all :(

    Title pretty much sums my problem up.  I have seen other threads on this topic but without actual reslolution.
    I have spoken with and e-mailed express lane mac app store people and they have been little or no help, now refering me to technical support...
    Please help anyone!
    Thanks
    G

    Thanks for your input DS store.
    I have a brand new Macbook Pro 15" 2.2 GHz, and was purchased within the up-to-date OSX Lion free upgrade period.
    I use my mac primarily for basic things: Web, music, socialising.  If some more advanced programs wont work on Lion yet i'm not really concerned.  I do most of my serious business on my beast mode PC
    Latest reply from them:
    Dear Grant,
    Thank you for contacting iTunes/Mac App Store Customer Support. My name is Natalie. I see that you submitted an order through the Apple Online Store for the Lion Software Update for your Mac device, but have not received a redemption code. I understand your concern and I would like to sincerely apologize for any frustration this issue may have caused.
    I've done some more research on this matter for you, but I'm sorry to  say that the iTunes/Mac App Store Customer Support team has not been able to locate your Up-To-Date claim using the information you have provided. As a result, it looks like the best way to get this taken care of is to contact Apple technical support (there may be a fee associated with the call). To find the appropriate phone number, please visit:
    http://www.apple.com/support/contact/phone_contacts.html
    As this order was made via the Apple Store online, you might also find help via the Apple Store Customer Support website:
    http://www.apple.com/support/store
    Thank you again for your understanding, Grant. If we can provide additional help in finding the right Apple Store resource for you, or if you need assistance with the iTunes/Mac App Store, please reply to this message. I wish you the best and hope that you will continue to enjoy the  iTunes/Mac App Store.
    Sincerely,
    Natalie
    iTunes Store/Mac App Store Customer Support
    GRRRRRRR >:(

  • Can anyone actually help me with the up-to-date program???

    First off, I want to state that I have been an Apple customer for years owning multiple iPhones, MacBooks, and iPads.  Although I've had some minor glitches in the past, they were all fixed with relative ease.  I recently purchased (8/11/12) an iMac as I am going back to school.  This purchase has been plagued with issues from the start.  I ordered it online and picked it up at a local Apple store.  Upon getting my computer home, I realized there wasn't a mouse or keyboard.  I called the store back and explained the problem to them and they asked that I come back to the store with the receipt that was taped to the box to get a new keyboard and mouse.  Upon returning, it turned out that they gave me someone else's computer.  Luckly everything was fixed....but that was the start of the iMac from ****.
    So this issue all started because I couldn't get my new iMac to find my documents on iCloud (originally written on my iPad).  So I called Apple Care to figure out what I was doing wrong.  We finally figured out that my iMac wasn't finding my iCloud documents because I needed the Mt. Lion Up-To-Date program.  Soooo they sent me the link to redeem the program for free since my computer is new....did I mention I just bought this iMac???  So I input all the data (name, address, date of purchase, computer serial number) yet I got a message back saying: " This is an already claimed serial number."  So I called Apple Care back since clearly something was wrong.  So hours go by and it is finally determined that someone else used my computer serial number to redeem the copy of the Up-To-Date Program.  Numerous customer service reps (and I've lost count how many people I have talked to in the last 24 hours) have stated that the computer serial number which is registered to me was used by someone else, obviously they couldn't give me that person's name or contact info.  In addition, the customer service people all said this has never happened before and that they didn't know what to do about it.  So I've been forwarded to numerous people to no avail.  The latest contact, which was given to me by a Senior Supervisor in another department because he didn't know how to fix this, makes me want to ram my head through a wall.  I was told to send an email to [email protected] explaining the situation and various details I've gotten so far.  Their email reply made me want to scream when I read it because they clearly didn't read or investigate the issue as they gave me a blank statement: "
    Dear Apple Customer,
    Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team.
    We are unable to locate your claim in the database.  To further assist us please send the following information to [email protected]:
    Your Claim Reference Number
    Email Address the Claim was submitted Under
    Requestor Name
    If you have not submitted a claim please go to the OS X Mountain Lion Up-to-Date program page at
    http://www.apple.com/euro/osx/uptodate/ to initiate one.
    Please note that we can assist only with inquires for the OS X Mountain Lion Up-to-Date program.  For all other questions please consult http://www.apple.com/.
    Thank You For Choosing Apple
    As you can see they are asking for a claim reference number.....the **** system will not let me make a claim because someone else already has!!!!!!!!  That's the problem!!!!
    I don't know what to do!!!  All I want is for my iMac to work with iCloud!!!! I also don't think I should have to pay for the program because I am entitled to it for free since I just bought the computer.  By far this is one of the worst customer service experiences I have ever had (even worse than the **** cable company...and we all know they're idiots)!!!  Does anyone know of anyone I can contact to fix this issue????  Also, I don't see how someone could of used my serial number if they didn't know my address information.  I just heard last night about a possible Apple ID hacking on the news.  I wonder if this could be related, since everyone I've talked to has acknowledged the issue but no one has given me a situation.  Another coincidence (that may or may not be related), the credit card connected to my iTunes account was recently closed by the bank for fraudulent charges.  That card is primarily used for my iTunes account, so I also wonder if that could be related.  In the end, I am disgusted and appalled by the customer service I am receiving.

    If it were me I would schedule an appointment at the store where you bought it and meet with the Manager of the store in person. Print this post and bring it with you along with your iMac.
    And change the password on your Apple ID and then see if there are in purchases in your account that you did not make. If there are then someone did get your ID and password. If not someone got your Credit Card information from somewhere and used it.

  • Re: New Gamers Unlocked member, but never received Certificates.

    Supposedly for every GCU you get you are supposed to get a welcome pack..?? Is that true?
    I have only ever gotten 1 for the first 2 years I bought.
    I have since bought 4 nmore years (Good until 2018) but never received any more welcome emails with the B2G1 etc...

    Hello NJStealth,
    Unfortunately, there's an expiration date on the welcome coupons.  It sounds like the coupons have expired and we won't be able to provide new ones.  I'm sorry for this and we really do value you as a member of the Gamers Club Unlocked program.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Apple ID, registered yesterday - never received a confirmation email but when try to sign in says username or pass not valid. Password /username reset doesnt work! When I try to re-register it says that my username is already in use! ?

    Hello!
    I tried to create an ID account a few hours ago using my current email address in order to use ibooks. I completed all stages and even provided my visa card - I received a message from my bank that 'my visa was authorized for an indicative amount Euro1.00 @ Apple' BUT I never received an email in order to verify my apple ID.
    Please note, at that moment of my registration there was something wrong with my internet connection and I not sure if the registration process was 100% completed. I then tried to sign in using my email address and it says that my username or password is not valid. I tried all procedures to reset password/username but it doesnt allow me to do anything - since it doesnt recognize my name or my date of birth/security question. Then I tried to create the ID again, doing the procedure from the beginning but then it says that my email account (username) is already in use. I am blocked here and cannot use my email to register! (I registered with my old email address so I can contact you here). Any advice? Thanks in advance.

    I think you should contact Apple support and explain the problem to them.  It's not unknown but it might have a security side to it.   Better safe than sorry.
    Apple - Support - Apple ID - Contact

  • How do I download my free copy of mountain lion. The up-to-date program says my serial is already registered.

    I tried to register my name and purchase information with the up-to-date program but the site says my serial number is already registered. So am I already available for the upgrade? Or did some little punk at futureshop rip off my serial number?

    Welcome to Apple Communities
    You can't receive it. Go to the shop you bought it

  • The content code I got was said as not reconised valid code during redemption of Up-to-date Program?

    I have registered for up-to-date program. However the content code I received was said as not recognised valid code during redemption. What can I do?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Folks report a two email process; one with a secure pdf that has the redemption code and another with the password to open the secure pdf.

  • Up-to-date program (iWork and iLife)

    I have problem downloading iWork from Mac app store after receive redeem code from up-to-date program. I can use redeem code to download iWork but there was internet connection problem occur during download Page and keynote (I can finish download Number only). I can’t use this redeem code to try download again and it does not appear to resume download in purchase page of Mac app store. I have also tried the following
              1. Sign out my apple ID from Mac app store and sign in again, go to purchase page and found that it appear in "other purchase” tab in the purchase page with message in red color that “An error has occurred”.
              2. Click “Store” -> “Check for unfinished download” function from the menu bar and found message that “All purchases have been downloaded for this account” and no way to resume downloading.
    Moreover, after update to OS X 10.9, it doesn’t come with iLife. I can download Garageband from Mac app store for free but it will charge $14.99 each for iPhoto and iMovie.
    I have also email to apple by replying to the email which apple sent me the redeem code for up-to-date program ([email protected]). I'm not sure that if it will reach apple support or not becaue I'm not sure that if it some kinds of automatic reply email, However, I can't find any email that I can contact.
    I have also called apple support but it appear to be not working time for them when I called. I'm not available at their working time to call them. But I will try to call them if there is no way to find anyway to solve this.
    Therefore, could anyone tell me how to finish downloading Pages, Keynote, iPhoto and iMovie as I should receive these all apps for free? I would appreciate it if anyone can help.
    Thank you

    Hi KhunTop,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    Apple - Up-to-Date Program for Pages, Numbers, and Keynote
    http://www.apple.com/creativity-apps/mac/up-to-date/
    The Up-To-Date program entitles the purchaser of a qualifying new Mac or an Apple Certified Refurbished computer purchased on or after October 1, 2013 to upgrade to Pages, Numbers and Keynote.
    For qualifying purchases between October 1, 2013 and October 21, 2013 completed order form and dated, itemized sales receipt must be submitted by November 21, 2013 to qualify for this program.
    This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth in this document.
    Mac Up-To-Date Program
    https://uptodate.apple.com/welcome?locale=en_US
    Apple - Creativity and Productivity Apps
    http://www.apple.com/creativity-apps/mac/
    iMovie
    http://www.apple.com/mac/imovie/
    iPhoto
    http://www.apple.com/mac/iphoto/
    Garageband
    http://www.apple.com/mac/garageband/
    If you need to contact the iTunes Store Support, this article will explain how to do that:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    Judy

  • When will the Up-to-Date program clear?

    I bought my MacBook Pro on June 15th, several days after Apple announced their back-to-school sale. This qualifies me for the free Mountain Lion upgrade. I applied for the free upgrade yesterday morning, going through the process of submitting my serial number and other info. When will this process clear and when will I receive my upgrade code?

    Right now Apple is having issues with the uo to date program. I too like you am waiting and hoped that it would be resolved today, but so far no luck. I know that they duplicated some redemption codes, so i think they are resolving that issue before giving out new codes.

  • In-App service purchase - never received the service

    I made an  In-App Purchase on Reverse Phone Lookup, Reverse Phone Premium app, but I never received the service, although I verified that my purchase was charged on my account.
    Purchase History - latest Purchases
    Secure Connection
                                                                                                                                                      Date: 06/12/12 09:24 AM
                                                                                                                                                     Order: ***************
    Item                                                                         Seller                        Type                        Report a Problem       Price
    Reverse Phone Lookup, Reverse Phone Premium ...    itePages.com             In-App Purchase       Report a Problem      $1.99
                                                                                                                                                                      SubtotaI: $1.99
                                                                                                                                                                              Tax: $0.18
                                                                                                                                                          Credit Card TotaI: $2.17
    Is there any recourse for receiving a refund through iTunes?  I e-mailed the vendor at the address given ([email protected]) to no avail.

    Presumably they meant for that app - was the in-app purchase to download an update for the app e.g. to remove adverts in it or to unlock extra features ? For any refund you will go back to as if you had not purchased the item i.e. the purchased will be removed from your account. If you want the meaning of the actual message clarifying then try replying to the message that you got from Support.

  • I pre-ordered iphone6.  Have receipt in documents on account but have never received an email or confirmation.  Can somone check what is going on?

    Hi -
    I pre-ordered the iphone6.
    I can see the receipt in my documents folder under my account.
    Yet - that is the only proof/information I have.
    I never received an email.
    I have no idea my status or even if Verizon is aware of the order.
    Can someone check?

        Hello there, AlohaSurf! I regret that you haven't gotten an email confirmation of your order. I can see that you're able to review your purchase receipt. Has your bank account been billed for anything yet? Also, have you checked your account contact info to ensure that we have an up-to-date email address for you?
    DionM_VZW
    Follow us on Twitter www.twitter.com/vzwsupport

  • Is anyone else having trouble with the Up To Date Program?

    I bought a brand new Macbook Pro with Retina Display from the Apple Online Store, on June 15. Last week when Mountain Lion was released, I attempted to obtain a OX upgrade code throught the Up-To-Date Program. Then...the unthinkable happene! I got rejected by Apple. I first sent in my Acknowledgment of Order to prove my purchase, part of the Up-To-Date Program. I was rejected because Apple found the claim wasn't supported.
    SO!!
    I resubmitted with my Acknowledgment of Order, "Thank You" document from Apple when I purchased the Macbook, shipping detail I received from UPS when they delivered it to me (apparently Apple wants prove that the product was shipped), the notification of purchase, and the notification of shipping. With so many support documents, I still got rejected hours later.
    I AM AT LOSS! What exactly is Apple looking for! It's clear that I purchased the product. I have the documents submitted. I logged in my Apple account and found out my Macbook Pro IS REGISTERED under my name. I even phoned customer support, and the guy over the phone even said, "I see you bought and registered the Retina display model." when I inquired about my claim. So CLEARLY, they KNOW I purchased the Macbook.
    Okay. I have the documents. I got rejected twice. The email from Apple the second time left me an address to send an inquiry.
    I sent an inqury with ABSOUTELY EVERYTHING (invoice, notifications, etc). That was three days ago. I received NO reply.
    Let's recount. Apple knows that I purchased the Retina Display model. I've sent in multiple documents which are only received if one actually purchase their products. They rejected the validation of my purchase outright in addition to the lack of reply and service. The conclusion that I've reached is that Apple doesn't want to give out Mountain Lion codes. Needless to say, I got "appled".
    I searched on the forums, and some people who obtained codes from the Up to Date Program claimed that their codes don't work. Is anyone else getting duped by Apple or "appled"??

    There have been some ongoing discussions about this problem that some are having - see the "More Like This" to the right.
    Clinton

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