I never set a rescue email and it randomly put one on there that I don't know

So I am trying to change my security questions on my account but I have forgotten them, and for some reason there is a random email set as mt rescue email ex)c*****@gmail.com and I don't know what to do help!!!!

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

Similar Messages

I've never made a rescue email, how do I make one and change my security questions

I've never made a rescue email, how do I make one and change my security questions

Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95613)

HT5312 I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID

Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89136)

How do i log out off the app store as it has the wrong email and I can't do my updates as i don't know the password

How do i log out off the app store as it has the wrong email and I can't do my updates as i don't know the password

Go to Settings > iTunes & App Store, tap on the Apple ID, and choose 'Sign Out'.
However, logging out of the iTunes & App Store won't change the Apple ID you need to use to update an app. It only affects what Apple ID you're using to download a new app.
Apps always have to be updated using the Apple ID that was used to download it originally. Go to iforgot.apple.com to reset that password. If you cannot do so, then contact Apple Account Security, or delete the app and redownload it using an Apple ID and Password that you know.

Security questions not working- unable to set up rescue email and reset questions

I have been trying to buy things off of the app store for a few months now. Every time I am asked to answer my security questions, I will asnwer them (I know they are correct answers), but it keeps telling me they are wrong and then I get locked out of my account. I've tried looking up how to reset them, but when I go to do it, I dont have the option to reset, or even have a rescue email. I dont even recall having the option to set up a rescue email in the first place. On top of all this, apple's support is so inconvenient, I dont usually have the time to call. Has anyone else been having this problem?

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset - you might be able to set a time to call them when you're able to.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I did not set a rescue email, and now forgot my security question answers

Ive recently added my girlfriends ipad to my apple id and couldnt remember my security questions. ive ran circles and know how to reset them but to do so i need a "rescue email" which i did not set up when i made the account like 3 years ago. I cant find any info but to "contact support' to set up but ive emailed them twice and no answer. I feel it would be easier to just make a new account but cant because this is the main email i use everyday and dont wanna lose the money in the account

this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

HT1725 When I type in my apple ID to download a song it says it needs additional info for security, and then it asks me two questions that I don't know the answers to. What do I do?

When I type in my apple ID password to download a song it says it needs additional information so I clicked ok. And then it asked me two security questions that I don't remember the answers to. What do I do? I'm so frustrated

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

I just bought this macbook pro 2 days ago and it has a "password" on it that i don't know what it is?

it says name which is "owner"
then it ask for a password? I have no idea what that could be

Was the box sealed when you took the MacBook home? If it wasn't, I would return it.
Also, check the Service and Suport Coverage on the Apple site. See if the MB has been registered and if so, the date.

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

HT5312 Never set up security questions or rescue email and now I can't make any purchases on my itunes account

I'm trying to make purchases in itunes but once I type in my apple id and password it prompts me to answer two security questions. I don't recall ever setting this up and now I can't make purchases because I don't know the answers. Read article on rescue email address and id security questions and this was no help. Doesn't prompt me anywhere to set up the rescue email. HELP!!!

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT5312 I cant remember my apple id sequrity questions and i didnt set a rescue email address. What can i do??

I cant remember my apple id sequrity questions and i didnt set a rescue email address. What can i do??

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101300)

HT5312 What happens if I never gave a rescue email, but did later and now it won't send an email to reset the answers/questions?

I just got the new iPod 5, and I messed up my security questions (since I set up my iTunes over 2 yers ago) and Apple told me I had to call them to fix it. But...I don't want to call them right now and wouldn't like to in the future. I would like it fixed now and I needed a rescue email. Well, I added another email and it won't allow me to send a rescue emil. Either I'm not seeing where the "Send" button is, (which, could be the case) or they won't allow me to. There's a messag that says, 'You cannot update your account for 8 hours' or something like tha and, like I said, I'd like to purchase this now and while I remember what I'd like and it's fresh in my mind!

An alternate email isn't a rescue email, and it isn't possible to add an actual rescue email without correctly answering two of the questions. If you're desperate enough, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95601)

HT5312 I have an Apple ID already but I never made a rescue email when I created my ID and I forgot my security questions, how do I figure that out?

I have an Apple ID already but I never made a rescue email when I created my ID and I forgot my security questions, how do I figure that out?

The Best Alternatives for Security Questions and Rescue Mail
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contact Apple support.
    c. Rescue email address and how to reset Apple ID security questions.

HT5312 If I already have an Itunes I.D. and account, how do I set up a rescue email and change my security questions?

If I already have an Itunes I.D. and account, how do I set up a rescue email and change my security questions?

As an alternative ...
Rescue email address and how to reset Apple ID security questions

I never set a rescue email and it randomly put one on there that I don't know

Similar Messages

Maybe you are looking for