I no longer can access itunes store

I can no longer access itunes store,although itunes library works ok. Have tried de-installing and installing, have downloaded all updates. Can access store on my phone, but not on mac?

Hello ergmac,
It sounds like you cannot load the iTunes store on your computer at all but it works fine for your other devices.
I have 2 articles that I recommend to help you troubleshoot that connection.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
And:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
That is, assuming you have restarted your computer already. If not, restart it and try again to see how that works.
Thank you for using Apple Support Communities.
Cheers,
Sterling

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HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

HT2292 I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

TS1363 I can access iTunes store with this Windows based laptop.However.my iTouch could not access iTunes store.I tried various options to resolve the problemThe last one was to reformat the ITouch software.When I try to reinstall the iTouch software it w

Hi! I cannot reinstall software on my Apple iTouch.I get the message...The "iPod" could not be restored.An unknown error occurred (1).
Can you help/advise?
The reason I went thru this process was the iTouch could not access the iTunes store.
Awaiting your reply.
Kind regards,
Matheo

Hi there Matheoconnolly,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
-Griff W.

Can access itunes store

I cant access the itunes store in itunes its just ifnitly loads and nothing happens..I then did a test connection in itunes and its connecting to the internet but then also says secure link to itunes store has failed..Im not really sure what to do

Sorry, but your version of iTunes is, as confirmed by a number of people here who've been a similar situation, now too old to be able to access the iTunes Store. There have been too many changes to the iTunes Store for your old version still to work. You will need a newer version of iTunes which would require you to upgrade from Windows 2000 to Windows XP, Vista or Windows 7. If you can't for some reason upgrade Windows, then you're not going to be able to use the iTunes Store.

TS1398 Despite all my software are up to date, How can I connect to iTune? store. I can access itune store on my Mac( Lion ) but cant do the same form my iPhone that is synced with my Mac. Please help as I cant update my useful apps.

Whenever I try to update my apps from my 4S iPhone it says " can not connect to iTune store.". I can do the same from my Mac PC with same password.

Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.

I can access iTunes Store but I can't access any purchased content

Is itunes having problems? Can't access any purchased content

Temporarily disable any security software on the computer and try again.

I can't access iTunes store on my Windows desktop since yesterday.

I got a new Windows 7 allienware desktop this week, and I installed iTunes at the first time. I can access iTunes store via the software at the first day I installed, but I can't access iTunes store on my Windows desktop since yesterday. It always says there is a problem and I need to close iTunes when I try to access iTunes store. I tried to uninst all the related files of iTunes and reinstalled, but it still donesn't work. Now I can't download anything via my new desktop. What should I do to fix it?

Looks like we are not alone...... Must be some problem with the software! Hope it can be solved soon!

HT1296 how do you update instagram app on iphone & access itunes store from iphone?

my iphone can no longer directly access itunes store and upgrade apps, help!

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

ITunes on Windows 7 64bit no longer can access to iTunes Store, why?

the latest 10.5 ver iTunes no longer can access to iTunes store, what's going on?
i'm using iTunes on Windows 7 64bit, hopefully can find out some solution!!!!

I had the same problem and i downloaded microsoft fixit software and it did fix the issue. Here is the link for that guyshttp://support.microsoft.com/fixit/ When your on this page, dont change the first option n 2nd option be Connect to the internet or networks and for 3rd option choose Automatically diagnose and fix common security setting on Windows. and run the software and enjoy itunes store.........

Can no longer access iTunes store nor log into Apple ID account

I can suddenly no longer log into iTunes store and my over 10 year old Apple ID log in information seems to have been corrupted.
Apple ID and pasword are unrecognized, and what's weird, when I get directed to My Apple ID to reset the password,
I do NOT receive the promised email to reset that password.
Last window will say "Email has been sent. When you receive your sign in information, follow the directions in the email to reset your password.
- but NO email is coming!
HELP!
Do not want to set up a new account, since I would hate to lose all previous purchases etc...

Update: after some internet and support research, I was finally able to fix the Apple ID problem!
It seems the issue traces back to setting up a new iPhone 4S and signing up for iCloud in the process a couple of weeks ago..
It seems it was a conflict of email addresses, associated with both the origianl Apple ID and the new iCloud account (iCloud orces you to set up a new account, since only email address Apple IDs work on iCloud).
Anywasy, found this workaround fix online: http://www.youtube.com/watch?v=OAu0TMFmf50
- finally, no more endless loop of email verifications & wrong passwords!
Thanks, Iconic HD!

Can no longer access Itunes store

Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

No longer able to access iTunes Store?

Since updating to latest iTunes version - I am unable to access iTunes store.
I've checked my 'firewall' and itunes is 'enabled', on running a check in i-tunes the following was noted;
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
Any ideas?
Scobie

I have iTunes 7.6.1.9 installed. It has been working fine until four days ago. Now, I can no longer connect to the iTunes store. According to the diagnostics data, iTunes thinks I am using a proxy server. That proxy server is what I use when I connect to my corporate LAN via a VPN. I connect off and on, but, it is not my permanent Internet connection. How can I tell iTunes that I am not using my proxy server? Yahoo Music Jukebox and my AntiVirus program also can no longer connect to the Internet. I suspect the proxy server issue with these as well as they have been working fine until a few days ago.
Here is the diagnostics data:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
System manufacturer System Product Name
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.3.1
iTunes Serial Number E102C412AEA5A0A6
Current user is an administrator.
The current local date and time is 2008-03-23 18:16:13.
iTunes is not running in safe mode.
Video Display Information
Radeon X1900 GT
Radeon X1900 GT Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A7B09BDD-D44F-4C97-999E-41243D72BFF8}
Description: Nortel IPSECSHM Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name: {720702FB-B3CB-4BD9-BC1C-D70BA529A3CE}
Description: Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Mar 23 14:34:57 2008
Lease Expires: Sun Mar 30 14:34:57 2008
DNS Servers: 192.168.0.1
192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: xxxxxxxxx.xxx.com:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-03-19 21:46:02.

I no longer can access itunes store

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