I no longer have the gift card that I entered into my iTunes account. The account shows my balance but when I go to purchase a song, it is asking for me to enter the redemption code and not applying my credit.
Some time ago, I entered a gift card into my iTunes account. I did not use it all and the balance shows up in my account. I no longer have the gift card. When I go to download a song now, it is asking for the redemption code instead of just taking the cost from the balance. What can I do?
You simply need to verify your info. Check None under the CC info.
Similar Messages
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When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?
Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I have a gift card that i tried using a coin to scrape off. When i was doing it, the whole thing came off. I want to know if you can use the barcode to still get me the money.
roaminggnome was referring to the page that you posted from i.e. http://support.apple.com/kb/TS1292
You've tried contacting iTunes Support as it suggests on that page ? If not then you can contact them via this page and see what they say (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes -
Does the balance of a iTunes Gift Card that is "loaded" to my iTunes Store / App Store account have an expiry date ?
I know that the actual card/s have an expiry date, but when I load the card value into my iTunes Store / App Store account, will this balance have an expiry date ?
I can't find an answer.UPDATE
Last night, approx.11:00PM I sent a "Express Lane" enquiry regarding my question.
I received the following e-mail back at 11:30PM:
I have read through your email and understand that you would like to know if there is any expiry time for Store Credit on your account. My name is ******* and I thank you for letting me help you with this.
That is a very good question *******, and the answer is once on your account there is no time frame required for you to spend it. It does not collect interest, but it will certainly be there for you, ready to be used when you find something that interests you.
Thank you for choosing iTunes as your source of entertainment, *******. If you have any more questions feel free to contact me as I am only an email away. Have a great day!
I have removed the names and highlighted the answer to the question I asked the forum. -
Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?
Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?
csa3, I want to make sure you are able to take advantage of this offer. Have you submitted a Preorder for the iPhone 6? If so, you can submit your appraisal before September 30, 2014 using the following link: http://bit.ly/GGnDDC
AndreaS_VZW
Follow us on Twitter @VZWSupport -
I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card. How do I use the credit on the accoung?
Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...
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i tried to do a backup from my old iphone as i have a new one that was signed into another itunes account. it said i cant do it because the iphone rejected the request. how do i get around this? i have signed out of the old acct and into mine on the phone
What is the precise wording of the error message that occurs on the old iPhone when attempting to do a backup?
Are you attempting to backup via iTunes on the computer or iCloud? -
When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?
For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.
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How can i recover my security code if I no longer have my gift card?
how can i recover my security code if I no longer have my gift card?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I would like to purchase music and when I go to purchase it asks to take the purchase from my credit card and I have a gift card that I would like it to take the money from first.
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
I have a gift card that has been redeemed once but still has money on it how do I reredeem it?
I have a gift card that has been redeemed once but still has money on it how do I reredeem it? If possible
Expanding on what Niel said, once you redeem a gift card, the amount of the card is registered in your iTunes Store account and the card can be trashed. All you need do now is log into your iTunes Store account, the one you redeemed the card through, and make purchases. The cost will be deducted from your credit balance automatically.
A couple of caveats/warnings:
- you can buy anything in the iTunes Store with the balance other than a gift for someone else;
- if you don't have a credit card also registered to your account, keep careful watch on your balance so you don't overspend it. If you do, the purchase will go through but you won't be able to download anything else, even free content or items you already purchased, until you add another gift card or a credit card to cover the amount you owe.
Regards. -
I have gift cards that I want to just load onto my account. How do I do that?
I have gift cards that I just want to load onto my account. How do I do this?
How to Redeem a Code > http://support.apple.com/kb/ht1574
Note: iTunes Gift Cards are only Valid in Country of Issue. -
It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!
Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.
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Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?
The_Tonmoy wrote:
I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
No. purchases are forever tied to the apple ID used to buy them. Delete them and buy your own copies. -
I have never set up a passcode on my iphone 4S but when I try to reset my phone it is asking for a 4 digit passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?
You will need to put your phone in recovery mode and then restore using iTunes.
See here:
http://support.apple.com/kb/HT1808
Note: All user content will be erased.
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