I often get the message "The Adobe Flash Plugin has crashed / Reload the page to try again" but the plugin check page does not list Adobe Flash.

The plugin check page does list something called 'Shockwave Flash." I went to the Adobe site and downloaded and installed the latest version of Adobe Flash but it still does not show up on the plugin check page. I don't see how Adobe Flash can be crashing in Firefox when Firefox doesn't even know that it's installed.

Your System Details List shows the Shockwave Flash 12.0 r0 plugin as installed, so you appear to have the Flash plugin installed.
You can check the version of the current Flash player here:
*http://www.adobe.com/software/flash/about/
*http://helpx.adobe.com/flash-player.html
What is the current setting for the Flash plugin on Firefox/Tools > Add-ons > Plugins?
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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Please answer with in the next 5 minutes
Thank You!!

sorry to bother you.. but did you get any tips or answers on how to fix the issue you had in relation to your question.. by any chance.. (TS3212 Re: i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do i do??)
Sep 13, 2012 5:17 PM

TS3212 Re: i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do

TS3212 Re: i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do i do??Mar 6, 2014 7:07 AM (in response to pdsechser)

sorry to bother you.. but did you get any tips or answers on how to fix the issue you had in relation to your question.. by any chance.. (TS3212 Re: i am trying to buy a song on itunes and every time i try this always pops up "payment information required tap to continue sign in" and the payment info shows up and them doesnt do anything then i try again and the same thing happens!!! What do i do??)
Sep 13, 2012 5:17 PM

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 Cheers, Tom

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