I only get sound from the computer's speakers even though I put in headphones

I have for a while now had the problem that I only get sound from the computer's speakers even though i plug in the headphones, I have rebooted the computer but still the same problem occurs. So i thought there might be someting wrong in the settings, when i open the soundsettings and plug in my headphones nothing happens, usually I believe there should be a text appearing that says that the sound is now going to headphones, am I right? any how, it still just sends the sound out to the speakers and there is no option to send it else where then "soundflower 2ch and soundflower 16ch".
I do have an external sound card, for music recording, that goes through USB, and when i plug that in i get the option to send the sound to that device and also to recive sound and i can also choose if i want to sent it to the computer's speakers. So could it be someting wrong with the headphone jack?

Good day!
Thank you for writing to the Dell Community Forum.
Boot into the System Bios and make sure that Onboard Devices- Integrated Audio is On. Then exit the System Bios saving the change. Once back into Windows, open the Device Manager and make sure that ADI1983 HDA appears under Sound devices. Then re-test the rear green audio jack #4 using headphones. Also, reply to this post with the service tag of the system sent via private message so that I can look into the details of the system and assist you better.
Have a great day ahead.

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