I only got dial tone but can't dial local number

Question

Hi All,
We are upgrading our existing Cisco 3640 router with two nm-2v's with three e&m voice cards) to Cisco 3725 router from the central site( running configuration attached). The remote site uses the same 3640 router.
Before the migration, our VoIP connection from two sites works fine. Both sites used Cisco 3640(two nm-2v's and three e&m voice cards).
After we migrated the central site to Cisco 3725 router( one nm-2v installed with two e&m voice cards) using the same parameters on the Cisco 3640 router, we can only get a dial tone to the remote site but can't connect to the local number. We are using IOS Voice on the Cisco 3725 router(central site) version 12.3(8)T3.
Attached are the running configuration for the Cisco3640 and Cisco3725 router.
During the migration we have verified that the Analog E&M Hardware is recognized by the Router using the IOS Voice software by issuing the show version command .
We have also verified that all voice ports are active and verified the E&M signaling type, Audio implementation, Start dial supervision and dial method by issuing the show voice port command. The show voice port command was issued after configuring all the parameters mentioned. This parameters are based on the current config of the Cisco 3640 router to communicate to the PBX.
We have assumed the wiring arrangement between the PBX and the voice gateway(Cisco router) to be OK, since it is already running using the Cisco 3640 router.
We have also verified that the Cisco 3725 router is communicating with the PBX. By issuing the "debug vpm signal command", the supervision signaling or the on-hook/off-hook signals are being transmitted between the PBX and the router by lifting the phone handset and dialing the extension number of the remote site. But we only got a dial tone but could not dial the local number.
We have checked if the Cisco 3725 router is sending and receiving digits to and from the PBX or if the address information (DTMF digits or Pulse Dial) is being passed between both ends by issuing the "debug vtsp dsp command". But unfortunately the router debugging output shows no signs of digits being send and received between the two devices.
With this, are there any issues that we need to consider on the cisco 3725 before migration? Our data connection and dial-up for remote users works fine. Only the VoIP link to the remote site.
Hope you can provide inputs on this problem.
Thanks,
udimpas

Answer 1

Ok thanks. I did try the online help. Initially got a very helpful young women who then transfered me to a thoroughly unhelpful man who just said i should wait for the engineer and there was nothing they could do.
Well the engineers turned up mid morning on friday. Turns out the dial tone i was getting was the previous owner's line that had been blocked when they left. the engineers attached a new bt box, then had to go to the exchange to connect my number, then back to my flat to test. all sorted but seems totally unneccesary. shouldn't this have all happened as part of the activation process and not involved me taking a half days holiday..oh well