I only got second email for free OS X mountain lion upgrade

Question

I got approved for free OS X Mountain Lion upgrade but I haven't received first email that contain PDF file. but I got a email with password to open PDF.
any idea?

Answer 1

I received TWO OS X Mountain Lion Up-to-Date Password Emails, but no email with the PDF content code on July 27, 2012.
The email said "If you did not receive an email from the OS X Mountain Lion Up-To-Date program with your content code, please check your spam filter settings for attachment restrictions and contact us at [email protected] to have this email and your content code re-sent."
I checked my spam folder & didn't see anything. I emailed asking for the content code email to be resent, just like the email said. I got what I assume was an automated response on July 31, 2012 (4 days later). That email said:
Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team regarding your request to change the email address associated with your claim.
In order to change the email address, please send the following information to [email protected]
Your Claim reference number
Original email address
Revised email address
Requester name:
Requester address
Requester phone number
The reason I assumed it was automated is because the parts above in red were highlighted in my email. I emailed [email protected] again indicating that I just need the content code resent. I received the SAME automated email on August 2, 2012 (2 days later):
Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team regarding your request to change the email address associated with your claim.
In order to change the email address, please send the following information to [email protected]
Your Claim reference number
Original email address
Revised email address
Requester name:
Requester address
Requester phone number
Same email, just different parts highlighted.
Apparently, email correspondence does not work since it thinks I want to change my email address. I'll have to call Apple Care directly to find out what is going on.