I ordered a licence for the trial version of Elements 12 to upgrade from 11.

I ordered an upgrade licence for the trial version of Elements 12 and the confirmation says it is for Windows. I am sure I ordered for Mac (which is all I run). The serial number is invalid when I enter it which I presume is because the platform is wrong. How can I exchange the serial number for the Mac version?

Yes that can be useful as you are permitted two activations. I have PSE installed on my Windows PC and my Macbook Pro

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