I ordered a new iphone under my email address, not signed in.  I'm not able to view my receipt

Hi
I ordered a new iphone under my email address but as a guest,
I can see tracking of my order, but when I choose to get a receipt, I need to sign in and there's no information about my order / receipt. what to do???

I have had the problem now for 3months I thought it might be my old iPhone 5 so I upgraded to a iphone6.I took it to a Verizon store and waited for about 1 hour and they could not fix it I know my settings a spot on but every time to try and reset it the same old username or passord is incorrect message pops up so I thought I would try and get in by the back door I tried the yahoo E mail app but I still only receive about 2 or three E mails When I go on my laptop and check there was 120 unread.Also every time I go to a Verizon site I can't get in to my E mail account for all the commercial pages diverting me elsewhere Does anyone in Verizon have an answer? I really don't want to try and fix it by going to a Verizon page that is only going to try and sell me something or how much my bill is.Verizon if you read this we need help! Not commercials.

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