I ordered an extended warranty from Lenovo...

How long does it take to activate? They sent me an email and I filled in the document and sent it back to there email address. How long will the activation process take? It's been about 6 days. I did not fill in the "Hardware Purchase" date, does this matter? It did not ask you to fill that in, in the email.

It does take a while. Be patient it will get done. I don't know why it takes so long for the website to be updated but the warranty extension goes into effect when you pay.
I extended a warranty and noticed the same thing. When I called in to find an answer I was told the warranty extension was in effect but the online status had not changed yet. About a month later I checked and it was good.
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7
Registered Linux User #160145
FYI: I am not employed by Lenovo

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    Author:   [email protected]
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    Author:   [email protected]
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    Log Message:
    Need to change _parent, privateCall and instance properties from private to protected in order to extend this class for another project
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        blazeds/trunk/apps/ds-console/console/ConsoleManager.as

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    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
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    Solution: Lenovo will replace the keyboard under warranty. But the new one is still stuck down with double sided sticky tape.
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    Solution: Lenovo will replace the touchpad under warranty. The new one will still be the same.
    The paint peels off the corners of the device’s metal top and bottom. Due to the soft touch paint finish applied to the metal top and bottom of the machine then it rubs of in high usage areas such as the hinge and the corners. The aesthetics of a premium priced computer are actually important and it should not happen. This appears to be a flaw in the design of the machine again and makes it unfit for purpose.
    Solution: Lenovo will try to tell you that it is not covered by the warranty and that you did it yourself. After a lot of pushing they will replace both the top and bottom panels under the warranty.
    Lenovo, particularly their service centre team, are very unresponsive to questions about these issues. They will claim on first ask that they have no knowledge of any of these issues. Then they will try to blame the user and how they use the machine. After further pushing they actually will start to do something.
    Options available to customers. These have all been offered to me by Lenovo over the last few weeks. 
    Repair: Lenovo will take in your machine for repair and replace every single component (as they did with mine). They refuse to replace the machine initially as the terms of the warranty state ‘repair’. This will not fix the issues as it is due to flawed design and cheap internal components. I have had mine taken in now 4 times, of which they kept it for a week twice now.
    Sell it privately with free product compensation: This was a very strange offer and one I felt a little uncomfortable about. Lenovo offered that if I chose to sell the machine privately (as they have so many problems) then they would give me a free Thinkpad Tablet 2 as compensation for the loss of value. I thought about this but turned them down, it seemed a little too dodgy to me.
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    Refund: Lenovo have offered me a full refund for the machine even though it was bought from a retail shop. In Hong Kong we are not lucky enough to have 30 day returns and things like that so shops don’t want to be involved after 7 days. Lenovo have said that they will issue a full refund to me. This was the option they chose in the end of the three acceptable ones. However they are now kicking their heels on it and have told me it will be another 3 weeks before they can think about doing it.
    Although reading these may seem like Lenovo have attempted to do their best. Unfortunately that couldn’t be further from the truth. This has taken nearly 10 weeks of my time so far. Lenovo have attempted at every step of the way to tell me it is not covered by warranty or that the issue does not exist (or is my own fault). I have had to create videos showing the problems, document and take photos of everything. They have hardly ever initiated a conversation about this and I have had to make every single call. It reached the point where I had to threaten legal action before they finally offered some proper solutions. 
    My recommendation for anyone thinking of buying a Yoga 13 is to think again. Although some people seem happy with theirs, I can’t see that any of the machines can really be perfect with so many flaws. The price is the same as other premium machines from Apple, Sony, Asus and Samsung. Buy one of these and you will be much happier.
    For those that already bought one and has problems then it is a little bleak without some arguing. Lenovo are ignoring the problems posted here on the forums and trying to tell customers that ‘no one else is having that problem’. It took a lot of online attention before they accepted the flawed design with the U310 and U410 models. My hope is that they do take notice of their customers in this case but I am very doubtful that they will as it would cost them money (they are after all a business so money comes first over customers). If anyone would like to follow up with Lenovo and would like to reference my case when seeking the resolution options then I will post my customer service reference numbers when I get back to the office on Monday. I am based in Hong Kong but Lenovo warranties on the Yoga are international so I feel options should be the same for all customers.
    Maybe my expectations are too high, I just expected a computer that costs more than $1000 to work properly out of the box.
    Moderator edit:  Material which breaches forum rules deleted 

    As  I don't want to install additional software to measure temparetures I can't tell you about my exact core temperatures. However, I can tell you that my fans go off again when load decreases for some time.

  • How many times can I extend warranty (Thinkplus Extended Service Agreement)​?

    I have a T60, which came with an original 3-year warranty. Before the warranty expired in August 2009, I purchased Thinkplus extended service for 1 year (41C9279) for $199, which expires in August 2010. Can I purchase additional Thinkplus extended service for 1-2 more years before the August 2010 expiry date?
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    Hope this helps.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • Yoga S1 Windows 8.1 Activation Disabled and poor (or no support from Lenovo at all).

    Dear Lenovo Friends,
    I've purchased Thinkpad Yoga S1 with Windows 8.1 onboard.
    I've had an OS problem that leaded me to order Recovery DVDs via Lenovo Thinkpad Support in Poland (thanks, got disc set in 7 days).
    After reinstallation the WIndows 8.1 OS keeps saying my licence code embedded into BIOS is invalid and I can no longer activate the system. See the event log for sample try and fail on activation my system, please.
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
      <EventID Qualifiers="32768">1017</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-01-09T20:02:04.000000000Z" />
      <EventRecordID>1866</EventRecordID>
      <Correlation />
      <Execution ProcessID="0" ThreadID="0" />
      <Channel>Application</Channel>
      <Computer>n316-pc04</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>0xC004F069</Data>
      <Data>9D6TC</Data>
      <Data>?</Data>
      <Data>?</Data>
      </EventData>
      </Event>
    I've contacted the Lenovo Support in Poland and they tend to tell that this is because Microsoft has invalidated my codes for unknown reason. Contacting Microsoft they told me that it its vendor's (Lenovo) problem and they are not responsible - shall I obtain new licence key from Lenovo. The Polish Thinkpad support is working on the problem since January the 9th, with no success.
    The Windows grace period is already over and I cannot use my ultrabook now without activating the licence.
    Is this the famous Thinkpad support quality? I already own 4 Thinkpads and sorry gyus but I'm considering swithing to some other vendor.
    When I called them, the solution provided by the Thinkpad support was... "would you please reainstall the OS once more to get another grace period?" I was thinking it was a kind of joke, but it wasn't... Asking for the responsibility of the Lenovo for the Windows OS they provided I was told that Lenovo is not responsible and I was given the advice to buy the hardware with no OS next time, have box licence from Microsoft separatelly.
    I'm really disappointed. This is my last Thinkpad I believe. It seems even having the warranty it is not enoug to get support from Lenovo - I'm on my own...
    Regards,
    P.
    Solved!
    Go to Solution.

    Solved!
    Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
    Regards,
    P.

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