I ordered Mountain Lion from App Store but have not received download code

I received an apple order confirmation acknowledging my order -- my order will not be shipped -- I was told by a Sr Advisor that I would receive an email with a download code right away - but I've yet to receive it.  Please help - how to I get the download code?  macappstore help is not helping.  I'm desperately awaiting this update as I cannot complete retrieval of my data until I've got current version of Mtn Lion.

The up-to-date program is not really within the MAS's scope for this.
[email protected]
Please let me know what they reply.

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