I ordered my iPod touch gen 5 online, is it under warranty ..?

Like will I be able to get it replaced since mine has a cracked screen?

The warranty only covers manufacturing defects...
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

Similar Messages

  • What would apple do if my ipod touch is broken and is still under warranty?

    What would apple do if my ipod touch is broken and is still under warranty?

    It depends on how it was broken. Apple are very strict when it comes to enforcing warrantys so unless the damage was a result of a manufacturing error then you have little chance of having your device replaced or serviced without having to pay a fee.
    The warranty states that Apple do not cover;
    damage resulting from accident - ie. accidentally dropping it
    liquid damage
    disassembly
    unauthorised service - ie. trying to fix the hardware yourself
    unauthorised modifications - ie. "jailbreaking"

  • If I were to order the iPod Touch 5th generation online, Could I use multiple visa and american express gift cards to pay for it and then charge the remaining on a credit card?

    I really want to have an engraving for my iPod Touch, but I have a couple gift cards and was wondering if I could use more than one to pay for the iPod Touch.
    Thanks for all your help!

    As far as I know is yes. Call Apple ad ask: 1800-MY-APPLE

  • Would a genius in a genius bar replace my ipod touch 4g cracked screen for free under warranty

    So yesterday I dropped my Ipod touch 4g 8g and the screen cracked really bad... I know apple doesn't cover this but im still under warranty.. Would a genius in a genius bar give me a new one for free here in Calgary AB..?? please i really need help............
    P.S i know already how much it cost if they dont give me a new one

    Damage due to dropping is not covered under the warranty so a genius at a genius bar is not going to give you a new iPod for free.  They may offer you a replacement, same or comparable unit, at a fee, but again, not for free.

  • If I order an ipod touch 5g online can I get it with IOS7?

    If I order an ipod touch 5g online can I get it with IOS7? Any suggestions?? Please help!

    Since IOS7 has not been released yet, you will not get it installed in your new I Pod if you buy it now.  However, you will be able to install it free of charge when IOS7 is released, probably this fall.

  • I ordered my iPod touch online as a guest, how can I cancel my order?

    While ordering my iPod touch I enter as a guest.. now I want to cancel the order and I can't because everytime I try to do so, they will ask me for my Apple ID, which I don't have. I've tried using other ID's but it says that those ID's can't cancel my order. What can I do?

    Call Apple at 1-800-MY-APPLE

  • My Ipod Touch Gen 5 will not show up in Itunes but it shows up under "My Computer" help!

    I have a new Ipod touch gen 5. It shows up under my computer but not under devices in the side bar like it should with Itunes 11. I'm running the latest firmware for my new Itouch and the latest Itunes. I hope I don't have to uninstall my itunes as I have ALOT of music on it. I dont wanna lose it all. I'm running windows 8 and followed the tutorial to a "T" to try to fix the problem but nothing worked. I did everything except the last step. Even checking my Computer for Updates (Itunes will not run if updates to my PC are needed). Help Please!

    Here is the Diagnostic Report. I don't understand it very well.
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP 2000 Notebook PC
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 008BBCB0094EF9B0
    Current user is not an administrator.
    The current local date and time is 2013-04-04 22:41:18.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {2CAAFB10-5680-46C7-8613-2EDADF28585D}
    Description:          Microsoft Hosted Network Virtual Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 19:00:00 1969
    Lease Expires:          Wed Dec 31 19:00:00 1969
    DNS Servers:
    Adapter Name:          {5CE73756-BD5A-4D93-9DF9-A9316C4A6ED7}
    Description:          Microsoft Wi-Fi Direct Virtual Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 19:00:00 1969
    Lease Expires:          Wed Dec 31 19:00:00 1969
    DNS Servers:
    Adapter Name:          {4CDB268D-46F1-4C51-AAC1-A9F6B76B50F2}
    Description:          Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
    IP Address:          192.168.1.125
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.1.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.1.1
    Lease Obtained:          Thu Apr 04 21:42:42 2013
    Lease Expires:          Fri Apr 05 21:42:42 2013
    DNS Servers:          209.18.47.61
                        209.18.47.62
                        192.168.1.1
    Adapter Name:          {406A6EC4-A42A-4564-810E-0501F8EED96A}
    Description:          Realtek PCIe FE Family Controller
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Wed Dec 31 19:00:00 1969
    Lease Expires:          Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-04-04 22:24:30.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    E: hp DVD A  DS8A8SH, Rev KH62
    Drive is empty.
    The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive E: hp DVD A  DS8A8SH on CDR media at speed 10X.
    **** Device Connectivity Tests ****
    iPodService 11.0.2.26 (x64) is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    No Universal Serial Bus Controller found.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod shuffle (4th Generation) running firmware version 1.0.1
    Serial Number:          CC4H77LFDFDP
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

  • Ipod Touch Gen 2 App Update Issue :(

    Hi,
    I have an iPod Touch gen 2, recently it has stopped updating my apps. When I click on "update," it will ask me for my password, the it'll say "waiting" with the little bar, then the icon will return to normal, but no update has taken place and the App Store icon will show the original number of updates. I have turned the wifi on and off and rebooted many times.
    If I do a restore from iTunes, do I lose all game progresses?
    Help please.

    Can you update the apps pn your computer?
    Your game progresses are part of the backup data. In order to save them before you restore, back up manually by right clicking on your device in the device list and choosing "backup". A backup without a sync process will be performed. See what else is part of the backup here: iPhone and iPod touch: About backups
    Saving data and restoreing "as new ipod" is also described here: How to back up your data and set up as a new device
    Message was edited by: Ingo2711

  • TS2771 My ipod touch gen 2 does not turn on and will not let me charge it.

    My ipod touch gen 2 does not turn on and will not let me charge it.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Hi i recieved an ipod touch gen 5 for christmas and it worked perfectly on the 30th it decided to instantly shut down on me and over heat iv tried all of apples recommeded techniques but it wont work at all even when charging someone please help me!

    Hi i recieved an ipod touch gen 5 for christmas and it worked perfectly on the 30th it decided to instantly shut down on me and over heat iv tried all of apples recommeded techniques but it wont work at all even when charging someone please help me!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Please Help! Ipod Touch Gen 5 stuck in restoring mode.

    I purchased a Ipod Touch Gen 5 32gb for christmas and i just brought new songs from itunes and i plugged my ipod in to update the songs, itunes came up with a message saying "itunes has detected ipod in restoring mode, you need to restore ipod before you can use itunes." So i clicked restore and after 40 min it said completed but again the message came up. After restoring it about 5 times, nothing changed. I disconnected my ipod from my pc and it just has the image of the itunes symbol and the usb cord. I have the lastest itunes verson. Ive tried everything but nothings worked and i dont want to jailbreak it. Please help!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • What happens if i order an ipod touch but they are completely out of stock?

    if i order an ipod touch online and they are completely out of stock how long will it take for them to deliver it?

    When you order, they will give you an estimated shipping date before you complete the order.

  • My ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

    my ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Ipod touch Gen 4 not recognised on PC Win XP Pro

    I have just got Ipod Touch Gen 4 and connected to PC but PC doe not recognise Ipod therefore cannot setup. I have updated Itunes to V10 and also did Win XP SP3 update and still no luck. Tried restarting Ipod. This is my 1st Apple product and already hate it as it is not working easily with PC. I'm sure that once it all gets connected I will be fine but finding it very frustrating so far.

    Having exactly the same trouble. Did the 5R's, and have followed instructions online. Have rang Apple support, been to the Apple shop, and absolutely nothing. Can't get my PC or itunes to recognise my ipod touch gen 4 or my iphone. I had itunes installed, my ipod got stolen, and this is a replacement. It wouldn't connect when I got it out of the box. Apart from throwing it against the wall, I am at a loss as to what to do next. Oh and this has been going on for a week . I've lost count how many times I've uninstalled and reinstalled itunes.

  • I have an issue with my iPod touch gen. 5 connecting to my iTunes. iTunes says my device has an error, but it does not specify the error and I can't do nothing. I was transferring more music and editing my playlists. My songs and movies are gone.

    What can I do to solve an issue with my iPod touch gen. 5 32 gb on connecting to iTunes on my computer? iTunes says there is an error with my iPod touch, which this was a result of deleting my songs and videos. I was only transferring more songs, videos and editing my playlists. I don't have that much of the songs left. What is the best solution?

    And what is the wording of the error message?

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