I ordered my new S5 online and after following the steps outlined in exact order, my old phone no longer works and the S5 will not authenticate. Now I have no phone and I am becoming frustrating.

I ordered my new S5 online and after following the steps outlined in exact order, my old phone no longer works and the S5 will not authenticate. Now I have no phone and I am becoming frustrating.
It downloaded all my contacts, photo's with no problem. I called the number they gave me from my old phone and then turned it off. I then put the sim card in and charged the phone. I followed all the setup steps and no I cannot send any text or make any phone calls. I get a message that they cannot authenticate my phone to dial #8899 but get the same message.

Hello Notahappycamper1962
Let's get that S5 up and running! I want you to love the S5! Is the old device powered off? What zip code are you in?
I look forward to hearing from you and getting this addressed.
JoeL_VZW
Follow us on Twitter @VZWSupport

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I ordered my new S5 online and after following the steps outlined in exact order, my old phone no longer works and the S5 will not authenticate. Now I have no phone and I am becoming frustrating.

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