I ordered Photoshop CS4 for the wrong platform, what can I do?
I ordered Photoshop CS4 (upgrade) accidentally for Windows (I have a Mac). I had the 30 day trial version so i was in no rush and it took me two weeks from the point of receiving to try and install it to then realize the mistake. The past few weeks I have called adobe Customer service to see about swapping the windows copy for Mac but I cant get through to anyone. I have called five separate times on different days. Each time I spend at least a half hour on hold just to be hung up on, transfered to someone else and put on hold another half hour/or hung up on, or I just never get through to anyone and my patience eventually runs out. Right now I have been on hold an hour and 56 minutes and I have not even talked to one person. Another Time it was about 2 hours. Customer service is horrible!
Am I wasting my time? If I get through to someone competent will I be able to swap this for a Mac version? With this customer service waste of time I have passed the 30 day window to try and return my software to the retailer.
Please Help
Nate
Why are you asking this in a HomeSite forum?
Try here: http://forums.adobe.com/community/photoshop
or here: http://forums.adobe.com/community/licensing
Similar Messages
-
Problems with Photoshop cs4 for the Mac
I am having all kinds of problems with Photoshop CS4 for the Mac. When I boot the software it seems to work for a while then, I am unable to open upf a file in Photoshop. I drag a photoshop file over the application icon, the whole screen flickers and nothing happens. I am unable to quit Photoshop as the quit choice is grayed out and command-q will not make it quit. I have to force quit. I can repeat this pattern over and over. What is happening? How do I solve this problem?
--KenoliThanks for the reply. I am using Photoshop 11.0.1. I am using the latest version of Snow Leopard. I have found both Photoshop and Dreamweaver to be pretty buggy for several versions now. My suspicions were that they were really engineered for Windows and never really fully implemented for the Mac. Dreamweaver crashes or hangs on me three or four times a day if I us it all day and does various annoying things like refusing to respond to the delete key after I have used it for a while. I have pretty much stopped using it to some degree for that reason and also because there is other software that does a lot of coding things I do much more directly and simply. Also Dreamweaver always seems to struggle to quit when I tell it to quit (that is, it takes a long time and gets hung up at places before it quits) and once it does quit, I always get a message saying that it has unexpectedly quit (even when I have told it to quit).
The problems with Photoshop (starting with just taking a long time to load) have escalated to the point I described today, which makes it almost unusable. I just reinstalled Snow Leopard to see if there was anything buggy in the system software. I will report if problems go away.
Regarding both the refusal to open image files and the grayed out quit command, made me think something like you, i.e. there was some dialogue box open somewhere. However, I couldn't find anything and I don't use two monitors.
So . . . Adobe just seems to be getting more expensive and more buggy.
Incidentally, why is it still running in Rosetta rather than natively? Adobe now has a real Intel processor to work with.
--Kenoli -
i cant connect to my wifi due to the fact that it says its a wrong password and ive tried resetting all the ways i can and it still says i have the wrong password what can i do
Do other devices connect to the same wifi router?
Have you tried powering off and then back on the router?
Did you connect before OK?
Have you reset the iPod?
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Reset network settings: Settings>General>Reset>Reset Network Setting
-The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
TS2634 My iPhone is disabled because my kids renter the wrong passcode, what can I do?
My iPhone is disabled because my kids renter the wrong passcode, what can I do?
If the iPhone is showing the red disabled screen then you will need to connect the phone to the computer that you normally sync to and you should then be able to reset the phone and re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the phone into recovery mode : http://support.apple.com/kb/ht1808
If you do it via a different computer then :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. -
I did change my password, and now my macbook says that it is the wrong password, what can i do?
Try resetting the password.
OS X 10.7 Lion, 10.8 MountainLion & 10.9 Mavericks
Reset Password using Recovery HD
Boot into Recovery Partition.
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”. -
I had to buy a new keyboard but F10, F11 & F12 don't work for the volume. What can I do to activate it?
Hello,
I think Spark cured this for another person and the same problem...
http://www.shadowlab.org/Software/spark.php -
i just bought a macbook pro and the mountain lion free update applied correctly but the internet went down and now the download won't appear/ continue, and when i open the app store it requests me to pay for the update? what can i do?
Welcome to Apple Communities
http://www.apple.com/support/mac/app-store/contact -
i am having trouble downloading, pharmacology for the prehospital proffesional. what can i do ?
Barney & Fred,
Try another calendar source. Others have found Hebcal Jewish Calendar to be a better source than the Apple provided Jewish holiday calendar. -
when i doing my update my ipad 3 why the itunes show this message ? (the ipad could not be restored this device isn't eligible for the requested guid ) what can i do now please reply urgent thanks
Make sure you have the latest software on your computer (tap to enlarge image)
-
I forgot the password for the security copie, what can i do?
i forgot the password for the security copie, what can i do?
Unlocking iPod
You can unlock iPod in one of two ways:
* Enter the combination on iPod using the same controls you used to set the combination. If you do not enter the correct combination, the digits onscreen flash red. When you enter the combination correctly, iPod will unlock and return you to the last viewed screen.
* Connect iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.
If you can't unlock iPod using either of these methods, you can restore your iPod to factory settings. Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to iPod.
If you want to change the primary computer that your iPod is associated with, do this:
1. Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.
2. Connect your iPod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize. -
I bought the wrong book what can i do?
i bought the worn book what can i do?
HI, NancyDejesus.
Thank you for visiting Apple Support Communities.
If you feel an item has been purcnased in error, the steps in the article below will help you with this issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H. -
What if I forgot my answer for the security question, what can I do?
I can't buy things with my account. I forgot the answer for my security question, what can I do to reset the security question?
http://iforgot.apple.com.
-
Trying to add apple protection plan but lost receipt for the additional proof what can i do?
I bought my Mac Book pro 13" a year ago but i moved to Japan and lost my receipt during the moving process now am trying to add an extra 2 year protection plan to my Mac but Apple requiers the receipt what can i do ??
If you enter your MBP serial number here, you will be able to determine if your MBP is still under warranty:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it is, I would try to register the MBP for AppleCare here:
http://www.apple.com/support/applecare/
Ciao. -
I have just upgraded my ipad to ios7 and entered a passcode. When I switched on again I must have mistaken the numbers I used and my ipad is now disabled. What can I do?
You'll have to restore it to remove the passcode. See http://support.apple.com/kb/HT1212.
-
I have bought elements for the wrong platform....
Hey i was redirected from the U.S site to the U.K site and during the change i ended up with the windows version of elements instead of the mac version,
any idea how i can change this?Contact Adobe Sales.
Contact | Adobe
Maybe you are looking for
-
How do you remove a credit card
Acouple days ago I tried purchasing some apps using a VISA gift card. I entered the card information where you usually do for credit cards and was able to make the purchases. Now when I try and redownload or download anything it won't let me. My acco
-
Image not displayed in html output used webservice to store in a location
hi we have used webservices to store the pdf and html outputs but the problem is when we are seeing the preview in the bi publisher we can see the image in pdf and html but when we run through webservices and see the output files that are stored in s
-
Maximum Number of Special Characters in a cell
Hello All, We have a currency value in our report as "-$200", our requirement is to display -ve sign in closed brackets as "$(200)". For this we made a query level property as "Display -Ve value in ()" and after making this change the key figure valu
-
Just got a macbook pro, no disc drive. how do I install disc-based software? Do I have to buy an external drive? ARgh.
-
HT202157 Apple TV 6.0 bug
Hi there When i push menu button while playing movie it comes to menu, but it wont stop playing movie, i can hear sounds. This bug comes with 6.0 update Is that only me?