I ordered Photoshop CS4 for the wrong platform, what can I do?

I ordered Photoshop CS4 (upgrade) accidentally for Windows (I have a Mac).  I had the 30 day trial version so i was in no rush and it took me two weeks from the point of receiving to try and install it to then realize the mistake.  The past few weeks I have called adobe Customer service to see about swapping the windows copy for Mac but I cant get through to anyone.  I have called five separate times on different days.  Each time I spend at least a half hour on hold just to be hung up on, transfered to someone else and put on hold another half hour/or hung up on, or I just never get through to anyone and my patience eventually runs out.  Right now I have been on hold an hour and 56 minutes and I have not even talked to one person.  Another Time it was about 2 hours.  Customer service is horrible!
Am I wasting my time?  If I get through to someone competent will I be able to swap this for a Mac version?  With this customer service waste of time I have passed the 30 day window to try and return my software to the retailer.
Please Help
Nate

Why are you asking this in a HomeSite forum?
Try here: http://forums.adobe.com/community/photoshop
or here: http://forums.adobe.com/community/licensing

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