I ordered Photoshop Elements 13 and Premiere 13 unfortunately of the Windows version (small print). Instead I needed the Mac version for my new iMac. The order was on December 2nd. 2014. Order no.: AD014937726.

I contacted Adobe and they recommended the Forum to speed up the process!!! I need to know who to contact.

Please see this post:
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It has got a link to contact Adobe Customer Service where you can explain your situation.

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I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro. It didn't give me an option when purchasing. wh

I purchased Photoshop Elements and Premiere package today. I have been trying to download them but it tells me the serial numbers are inapplicable. I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" . I don't remember being given an option for mac or windows when purchasing. what can i do now?

Return, cancel, or exchange an Adobe order

What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?

I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side. Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on. I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop. I would tend to agree with him.
Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly. Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs. I do not need fancier programs. I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books.
Others say i need a solid state hard drive to solve the problem. Others say the only way i will ever solve the problem is to switch to a MAC. Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered. I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full. All suggestions involve big outlays of money, with no guarantee that things will be any better. I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software.
I am thinking of adding an additional internal hard drive, but not sure that is going to help either. Could i put all my Photoshop of the second hard drive, and might that speed things up?
Adobe is rather worthless in trying to get help from them. I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls. I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end. So i am hoping you guys can give me some clues of the best thing to do.
Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC? I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible.
Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
Would appreciate any suggestions anyone has. I am in the middle of another project so now is probably not the best time to consider any major changes. But any comments would be appreciated.
Ron

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

Good Morning. I'm having a problem using both my Photoshop elements and premiere programs. I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in. I am able to open up the organizer without problems,

Good Morning. I'm having a problem using both my Photoshop elements and premiere programs. I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in. I am able to open up the organizer without problems, but when I try to open up the photo editor (either by trying to open up the program from the main menu, or right-clicking on a photo in the organizer to edit in elements), the program asks me to sign in to adobe (which I can do and it doesn't give an an "incorrect password" or log-in ID error) then accept the terms and conditions. When I click to accept the terms and conditions, nothing happens and the editor fails to open. Everytime I click on the program, I get this same "loop" of signing in and accepting T&C's, but the program fails to open. Any advice?

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

Need help installing Photoshop Elements and Premiere Elements on MacBook Pro.

I'm trying to reinstall Photoshop Elements and Premiere Elements on my MacBook Pro. The disc is appearing on my desktop, but when I go to use the installation system, it's telling me the program is not supported. Here is what I'm seeing when I open the disc:
Any help is greatly appreciated! Thanks!

Which version of mac os x are you using?
That looks like the install files for a windows operating system.
You would need the photoshop elements 6 disk for a mac operating system.

Serial number of my Photoshop elements and Premiere?

Please how could I recover the serial number of my Photoshop elements and Premiere? I bought these programmes years ago and I installed them in my computer but I never registered. Now I have a new computer and I need the serial number to make it work and I don't know how to do it. Thanks!

Hi robertabcn,
Thanks for posting on Adobe forums.
Please check this article to find the key: Find your serial number quickly
Regards,
Sandeep

Upgrade my Photoshop Elements and Premiere Elements 7 to ver 8

Hi All,
I just bought the combo package of photoshop elements and premiere elements 7 Aug 12. I would like to purchase an upgrade for both products but I am unable to find a way to purchase. What am I missing? Thanks for your help!!

Hi,
Please visit this link: http://www.adobe.com/products/photoshopelwin/upgrade/. This might help you.

Photoshop Elements and Premiere Elements included in Membership?

Hi everyone,
This looks like a weird request, but I want tot install Photoshop Elements and Premiere Elements, using my Full Creative Cloud membership. Personally I use the pro-applications, but for educational reasons I would like to study the interface since it's slightly different from what I'm used to, and I need to teach other people how to use the elements-versions.
But I have a feeling these apps are not included in the membership. Are am I looking at the wrong place?
Thank you.
Best regards,
Koen

Correct. Elements products are not part of CC.
Mylenium

ADOBE PHOTOSHOP Elements and Premiere 7

Hi
Does work Photoshop Elements and Premiere 7 on windows 7
At the moment i think to change to windows 7
Thx

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

Photoshop elements and premiere 12

I have photoshop elements and premiere 12. I have been unable to edit my pictures. I can go to the organizer but cannot go to editor. It will tell me to sign in and acts like it is goint to work but nothing happens, it just stops and stays on organizer. Can anyone help me. I have tried to uninstall and reinstall but it does not help. Thanks for any help I can get.

Has your trial expired?
Were there any errors during installation? Is this an Admin user account?
Please see- http://forums.adobe.com/message/5932711
Thanks
Andaleeb

Pc is installed with Photoshop elements and premiere but...

i have a sony vaio
Model:VGM-CR4354
It Is Installed with
Adobe Premiere Elements 4.0
Adobe Photoshop Elements 6.0
but Photoshop Elements Don't work
i Reinstalled it and still not working
it says
"Unable to continue because of a hardware or system error. Sorry, but this error in unrecoverable."

photoshop elements and premiere elements are two different programs (as you know). they have different serial numbers used to activate them.
if you were supposed to get both with your camera, you should have two serial numbers: Find your serial number quickly
however, is it possible you were only supposed to get a premiere elements serial number, and photoshop elements was supplied as a trial (to see if you wanted to purchase a serial number)?

How can i download photoshop elements and premiere elements 10 using the serial number not the cd?

How can i download photoshop elements and premiere elements 10 using the serial number not the cd?
I tried downloading the trial elements 11 and entering the serial number but it wouldn't work, i cannot find a trial for elements 10.
Thanks

http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Follow the instructions on that page carefully before you click the download link.

New Photoshop Elements and Premiere Elements Everywhere

There is a Photoshop Elements and Premiere Elements Everywhere option on the Adobe Elements comparison guide
www.adobe.com/uk/products/photoshop-elements/buying-guide.html
I can't find any pricing for it on Adobe.com. Is it subscription only ?.

Everywhere looks quite new and possibly still work in progress as I don’t think the sales teams have been briefed. It does look like a new subscription offer with a cloud storage app plus the photo and video editors.
This may appeal to those who upgrade regularly and who want the cloud storage and automatic future updates.
For others they can still buy the one-off perpetual license.
I suggest you leave it for a while and then contact sales on the toll free number when more information on pricing may become available.

I am having a problem reistalling adobe photoshop elements and premiere 9

I am having a problem reinstalling adobe photoship elements and premiere 9. my laptop had to be re configured and it was removed not i cannot reinstall.? Please help

Please refer to the proper Fora, this Forum is dedicated to Photoshop, not Photoshop Elements.
Edit:
http://forums.adobe.com/community/photoshop_elements

Photoshop elements and premiere elements for mac in spanish?

Hello I´ve change from PC to MAC and I want to buy the new version elements 13 for Mac, but when I go to buy it I haven´t got the spanish option... Do you know if I download it in english I can change it before to spanish???
Excuse me for my english I hope you can understand me

Maria.garcia.arcos are you purchasing Photoshop and Premiere Elements 13 from Adobe directly? If so multiple languages should be supported. I would recommend contacting our support team directly at Contact Customer Care if you have any questions regarding your specific order.

Installing photoshop elements and premiere elements on a MacBook Air without disk drive.

I recently purchased a computer bundle form my school and I receive the Adobe Photoshop Elements 12 and Adobe Premiere Elements 12 with the bundle. It came with two DVD-ROMs and activation codes, however my MacBook Air does not have a disk drive. Is there another way to download the program with only the activation codes instead of using the DVDs.

Yes, download and install the trial version.
Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe
Adobe - Download free trial version Adobe Premiere Elements 12 | Adobe
Enter your serial number when prompted and the software will be fully licensed on your MacBook Air. The 30 day time limited trial restriction will be removed.

I ordered Photoshop Elements 13 and Premiere 13 unfortunately of the Windows version (small print). Instead I needed the Mac version for my new iMac. The order was on December 2nd. 2014. Order no.: AD014937726.

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