I ordered the photoshop essentials for windows and needed the MAC version,

I downloaded it and then registered the product thinking I would need to ask for an exchange, however it is working okay, I think, do i need to make the change?
thanks

You might have gotten the Mac version anyways. Assuming you mean Photoshop Elements, your purchase is good for either platform. When you downloaded it might have automatically detected your system and delivered the proper version.
If you have a problem you should be able to get the proper version without having to make any arrangements with Adobe.

Similar Messages

I purchased Photoshop Elements for windows and need it on mac

I purchased Photoshop Elements for Windows and need it for Mac. Can I reverse this or is there a way to get the right product?

I don't know if things have changed (I get the feeling they have as of late), but normally an Elements license can be applied to either platform, so you should be able to download the trial version for the Mac and use the serial number to activate it. If you have any problem you should be able to resolve it with customer spport thru chat.

Bought PS elements 13 but iit is for windows I need a Mac version.How do I change my order to Mac?

The down load link only offers Windows version. How can I down load a Mac version?

Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552

Photoshop CS6 for windows converted to a MAC version

Is this possible?
Thanks~

You qualify for a platform swap. Just follow the instructions.
Order product | Platform, language swap
Gene

Have photoshop cs6 for windows and am now migrating to a mac with Yosemite installed. Where can I download the cs6 for mac? And can I use the same serial no that I received for windows.

Have photoshop cs6 for windows and am now migrating to a mac with Yosemite installed.
Where can I download the cs6 for mac? And can I use the same serial no that I received for windows.

You need to run a platform swap:
Order product | Platform, language swap
Until it's through, you can use the trial version.
Download CS6 products
Mylenium

Just purchased photoshop cs6 for windows and received installation disk.

Just purchased photoshop cs6 for windows and received installation disk. Where do you find the serial number on the disk? What should the serial number start with? The disk was in the original box and I see a number that start with 910.....
The box was in a brown envelope and there is barcode sticker on the back with more numbers. Where should I look for the actual serial number.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Accidentally purchased Photoshop Elements for Windows when need Mac version

I just purchased Photoshop Elements 13 online but ordered the Windows version by mistake. I need the Mac version. I called the sales line but the rep said she could not help and I need to get on the chat line. I tried that several times but it keeps taking me to the forums section. HELP!

I don't know if things have changed (I get the feeling they have as of late), but normally an Elements license can be applied to either platform, so you should be able to download the trial version for the Mac and use the serial number to activate it. If you have any problem you should be able to resolve it with customer spport thru chat.

I purchased photoshop cs5 for windows and want to install a license on my new MacBook Pro?

Is there a way that I can exchange my serial number for my third license for one that is compatible with Mac?

They have told it correct , you cannot have the windows and the mac serial number both , serial number of adobe are platform dependent hence you can have only one serial number either for mac or windows.
If you have bought Mac then you ask for a platform swap , wherein a new serial number and installtion media will be provided to you for mac but then your windows serial number will be cancelled and you will not be able to use it.
for details: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

I misordered Photoshop Elements for Windows but have a Mac. I have a refund order number with refund waiting for return. How do i return a download?

How do I return a download? I've been waiting for instructions for over a week now. I mistakenly ordered for Windows but I'm using a Mac.

You don't have to return it, just go here
Order product | Platform, language swap

By mistake I ordered the Mac version of CS6 STL .It should have been the Windows version. How to convert ?

I recently ordered the CS6, STL Mac version, It should have been the Windows version.
Since it was impossible to install it , I discovered my mistake.
Academic download assured me that "adobe" is able to convert the code to windows.
Please help me to find a solution.

You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

Does Photoshop CS5 for windows work on a mac

After much debate, I want to convert to a mac as opposed to windows. However, I was wondering if the CS5 student edition will work on a mac computer?

However, I was wondering if the CS5 student edition will work on a mac computer?
It won't. See Jeri's link for the details. However, since you speak of student edition, you may simply have to buy a completely new license - if you're eligible - or bite the bullet of getting a commercial upgrade.
Mylenium

I purchase the wrong photo shop , it was for windows and not mac and I would like to have it refunded back to my paypal account. Adobe Photoshop Elements 13

I just purchase a photo shop and then realize it was for windows and not a mac. Here is the information from my purchase. The order was through my paypal from Valada Harp
Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 (Windows,English)
1057-1619-6173-1547-6758-9171
1143-1300-3153-3314-1230-901
Please refund my money.
Valada Harp

Just to clarify, Valada:
1.— This is a user forum; you are not addressing Adobe here.
2.— You're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
3.— Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

I am about to buy a new computer and I noticed that the system comes with Windows8. I have Photoshop CS6 for windows 7. My question is can this be loaded onto the new windows 8 and if so what steps do i have to take?. Are there any things to avoid?

I am about to buy a new computer and have noticed that the system comes with Windows 8. I have Photoshop CS6 for windows 7.
I would like to know if this can be loaded on the new system? and what steps I need to take to ensure it functions correctly.

Windows 8 meets Photoshop CS6 system requirements, see the link below
System requirements | Photoshop

Bought photoshop elements 11 last year for windows and using it in my desktop. The desktop is crashed now and not usable. So I bought iMac now. Is it possible to trade over or change the licence into iMac version for a small fee. If not , can I partition

bought photoshop elements 11 last year for windows and using it in my desktop. The desktop is crashed now and not usable. So I bought iMac now. Is it possible to trade over or change the licence into iMac version for a small fee. If not , can I partition the hard drive of iMac and install windows and also photoshop elements? which is the best alternative ? why?

A Photoshop Elements license is good for both Mac and Windows so it should be just a matter of downloading the Mac version and using your current serial number to activate it.
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
If you have any problem with the activation contact Adobe support using chat... Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

Can I use the same serial number for windows and mac?

Hi
I brought the Adobe Creative Suite 6 DesignandWeb Premium for windows and have been using fine on my PC. I now want to by a MAC laptop - can I use the same serial number and just go online for the MAC version download?

Swap Windows <-> Mac http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

I ordered the photoshop essentials for windows and needed the MAC version,

Similar Messages

Maybe you are looking for