I over scratched my iTunes codes and two characters are missing...how do I get this resolved??

I over scratched my itunes card and now I have two characters missing...How do I resolve this to obtain the correct codes?

I have done exactly the same thing and followed the given instructions... but I cannot find the option they steer me to "e-mail us". Would appreciate any help?
iTunes Store: Invalid, inactive, or illegible codes
and select your iTunes country. From the iTunes support page, choose iTunes Cards and Codes Redemption questions
http://support.apple.com/kb/TS1292

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I over scratched my iTunes codes and two characters are missing...how do I get this resolved??

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