I own a 2009 Infiniti m35, iphone works well, but I cannot download my contacts, Help.

I own a 2009 Infiniti m35 the Iphone works well but I cannot download my contacts/phonebook. How do I do this?

A few questions ....
What is the program you are trying to download? It is a mac version?
Is this a vendor's CD or a copy or ?
What error message or other indication do you get that says the download won't happen?

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