I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

HI I hope you are having a great day and sorry to see that you are having this issue,
if you still having this issue I will do my best to assist you
Read this article follow the steps on it GO HERE
If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
If you are not experiencing this issue any longer or you are not using Windows, let me know I will be deeply appreciated
Hope I can be of help;
RobertoR
remember↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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My HP L7780 all-in-one officejet pro will not print when inserting an original on the screen.

When I insert an original document on the copy screen, an error msg appears "original loaded" please re-load and try again. The printer functions properly from the auto feed and from computer commands. How do I remove "Original Loaded" from the printer screen so it operates correctly?

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue, specifically the Print Diagnostic Utility.
It may also help to reset the printer as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n. I’m trying to set up HP Connect, but every time I create and account it tell me to log in using my Snapfish password. When I use my “valid” Snapfish password, it comes back asking "invalid password". How do I correct this?
If I'm not on the correct board, please let me know which one I should use.
Thanks
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Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

HP Officejet Pro 8500A Premium scans PDFs at legal size but I want letter size

Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
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Thanks a million! This worked for me.

Auto switch from tray 1 for envelopes to tray 2 for letters on HP Officejet Pro 8500A Premium

Hi I have a HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n My Operating System is XP Media Center. I haven't been able to get it to switch from one tray to the other automatically. Also it only remembers 1 type of paper at a time. I can't get it to show in Properties, Paper available, more than one type of paper. I open device settings, Form To Tray Assignment, Printer Auto Select :Letter. Tray 1 : Letter Tray 2 : Letter. Now I change Tray 1 : to Envelope #10 click apply, click ok, it closes out. I open the Properties back up & Tray 1 : is back to letter. Is there a way to get the printer to remember the it is set up with 2 Trays with 2 different types of paper ? I think the problem lies with the Printer Auto Select : But I am not sure. I would like to be able to print an address on an envelope when working in works. Without having to manually change the Tray settings. Does any one Know How to set this up ? Thanks in advance for taking the time to read this issue.
This question was solved.
View Solution.

Hi MrHope,
Make sure that the printer is set to have tray 2 as the default tray, and then try setting the paper types for each tray in the printer settings.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02917871
I am an HP employee.
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Need MICR compatible ink cartridge for Officejet Pro 8500A Premium to print checks.

I need to print bank accepted checks on my Officejet Pro 8500A Premium printer using MICR ink. I cannot find a compatible MICR cartridge for this printer. There are MICR cartridges available for other HP printers. Does anyone know of a compatible cartridge?

Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

Officejet Pro 8500A Premium will not print from my laptop

I have an Officejet Pro 8500A Premium. I jus had ot reload my driver thinking it would resolve the below issue but it did not. The connection string is laptop -> docking station -> ethernet to router -> ethernet to printer. On my laptop I can see the ink levels of the printer so there is a connection but when I attempt to print and select the Officejet 8500 (non fax) printer, it attempts to print to the 8500A fax and then pops up with a fax box.
Additional Information:
I have tried the following:
- Changed the port for the 8500A fax
- Tried to set the default printer from the fax to the network printer - received an error message: Operation could not be completed (error 0x0000709). Double check the printer name and make sure that the printer is connected to the network.
This question was solved.
View Solution.

Hello coolhandluke2,
Welcome to the HP Forums.
I see that you are having issues when attempting to print from your Laptop.
I also see that you are getting an error 0x0000709.
I do have a few suggestions we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

How do I do double sided printing with eprint? Why is there no option to change it online? I have
HP Officejet Pro 8500A Premium

Hi,
Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
Duplexing (printing on both sides of the page) is not supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
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If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500A Plus and I am unable to find drivers for MacOSX 10.4 Tiger

I bought the new Office Jet Pro 8500A plus and now I cannot install it to work with my old Imac 10.4.11???
HP only supports 10.5 onwards???
This is unacceptable.
Please advise how I can make this work.
Thank you.
Sincerely,
JonPaul

Hi bhappie,
Welcome to the HP Support forums. I gather that you are unable to connect your Officejet 8500A plus printer to your wireless network.
This printer can be connected by an ethernet cable or connected to your wireless network but cannot support both simultaneously as referenced in the document The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time. To setup the wireless feature you will need to unplug the ethernet cable.
Your wireless printer can be easily connected to your wireless network from the front panel of your printer. If you are unsure how to do this the instructions can be found in your User Guide on page 219 in the section titled “To set up a wireless communication using the Wireless Setup Wizard”.
Now that the printer has a wireless connection, any computer that uses the printer, will need to have the connection method updated. The instructions on how to do this can also be found in your User Guide on page 221 in the section titled “Change the connection method”. There is a sub-section dedicated to Windows operating systems and one dedicated to Mac operating systems.
Regards,
Happytohelp01
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I work on behalf of HP

HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
We don't know how to proceed.
Thanks
This question was solved.
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Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP OfficeJet Pro 8600 Premium and OS X 10.8.3

Hello,
I had my HP OfficeJet Pro 8600 Premium set up to print to a network folder and after the recent updates from Apple this week for the HP drivers I can no longer scan documents to the network folder. It now says Incorrect Credentials. It was working prior to the update. I have tried resetting the settings and no luck. I can scan to the computer directly but cannot scan to the network folder. Any ideas?

@sthawkins5 - your problem with scanning to a network folder is really advanced and I will do my best to help by providing two links instead of just one. I have this main HP document about "How To Setup Scan To Network Folder" and should cover the basics. But for the advanced user, here is a thread that relates to exactly what you are having problems with: "Scan To Network Folder on 8600." Read through this and tell me if it is of any assistance.
@ohmiss - you would not use bluetooth to print to this printer. "Email to printer" is called ePrint. You have a little icon (paper with circle behind it) in the upper-left hand corner of the touchscreen display that will walk you through how to set that up. Unfortunately, there is no such thing as Scan to Phone Number as this printer has an actual land-line plug in on the back of it and requires that to fax. If you want, it has a Scan to Email Wizard when you double-click on the printer icon on your desktop that will assist you in setting that up. You may want to contact www.eFax.com about purchasing a monthly plan that allows you to fax from your computer and after you setup ePrint, you can put your printer's email address in eFax "receiving email" section and when you get a fax it will print.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Printhead cleaning every time I turn on Officejet Pro 8500A Plus and lasts for 20 minutes or more

Today I installed the printer for the first time, although I had it since two years ago. Just today I took it out from the box and installed it.
After the installation the alignment failed, but it was not such a big problem. I connected the printer to the internet for the first time and it downloaded and installed an update. After the update the printer started cleaning the printheads and never stopped. I cancelled that by opening the cover and closing it againg. After that it retried the allignment and this time was successful. After that I was able to print normally. Then I turned of the printer. After some hours I turned it on again and it started with the long printhead cleaning again until it said the yellow ink cartridge is almost empty. It's an absurd situation as if it was a Jacques Tati movie. Any tips on how to solve it will be much appreciated, or at least I'd like to know if there is a not so aggressive way to cancel this process. I repeat, the printer is new, it had never been used, and the printheads and ink cartridges are new too and I have only printed two pages just for checking and three allignment pages, and it already says the yellow cartridge is almost empty.
The model is HP OFFICEJET PRO 8500 PLUS and my OS is Windows 98 (64 bits).

The ink cartridge may have dried up while sitting that long. What do the ink levels report? If empty, I would replace the cartridges
I was an HP employee
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I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

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