I own a new IPhone 5s. I have been able to back it up only once since January 10,2014. It simply will not backup. What can I do? In addition Diagnostic

I own a new IPhone 5s. I have been able to back it up to ICloud only once since January 10,2014. I am traveling in Italy and need to backup my photos.It simply will not backup. What can I do? In addition Diagnostic & usage data is showing many many crashes?
What can I do to correct this?

If you use Lion, boot into your recovery pressing Command and R buttons, press "Utilities" menu, open Terminal and write:
resetpassword
If you have Snow Leopard, boot into your install DVD pressing C button, click "Utilities" and press Password Reset

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