I own CS6 and it keeps asking for activation - won't except serial number - how to fix

Keep getting message "contact support" and I own the products installed. Very frustrating. Is there a quick way to chat with a rep?

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html

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