I own CS6 - why is it asking me to sign up for a trial copy? I cannot open any of my files.

Have you purchased the CS6 with a perpetual license? Or do you have a Creative Cloud subscription?
If you had the former, you'd have a serial number. If the latter, you'd use your Adobe ID to login to your subscription.

Similar Messages

I downloaded and installed Illustrator CS6 in Feb, 2014. Now, when I try to open the program it is asking me to sign in for a trial use. What happened to my software and how can I reinstall it?

I downloaded and installed Illustrator CS6 in Feb, 2014. Now, when I try to open the program it is asking me to sign in for a trial use. What happened to my software and how can I reinstall it?

CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

I have ExportPDF and now I cannot open any of my PDF files in my documents. Why?

I just signed up for AdobeExportPDF, and now I cannot open any of my existing PDF documents in my files. Why? How can I fix this?

Hi harrisonmr,
ExportPDF is an online service, and there's nothing to download to your desktop, so it shouldn't have affected your PDF files. What happens when you try to open the PDF files? Are you opening them in Reader, or trying to open them in a web browser? I did recently work with another customer on this issue, and it turned out that an update to Firefox had somehow affected the file associations on her computer.
Please provide some specifics about how you're opening the files, what type of system you have (Mac OS or Windows), and what happens when you try to open those files.
I look forward to hearing back from you.
Best,
Sara

Why am i being asked to sign in for a trial when i am a paid subscriber to CC?

Have CC installed, the interface shows the apps (photo shop, AI, etc) as installed, but am getting the pop up asking me to sign in for a trial.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I own CS6 from DVD and have just upgraded (by paying) for Creative Cloud. Is there an upgrade price or do I just start with monthly/yearly subscriptions to CC2014?

I own CS6 from DVD and have just upgraded (by paying) for Creative Cloud. Is there an upgrade price or do I just start with monthly/yearly subscriptions to CC2014?

You get a discounted first year on your subscription if you own a previous product, which you should have been asked for when signing up.
Mylenium

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Hi, I've been asked to join this discussion. CCleaner is a nice tool, but if you used the Registry Cleaner that came with it, it might have done something to Photoshop's registry entries. There is that danger in using them.
One thing CCleaner does is leave a backup of the registry, or you can use Windows System Restore to go to that point before you ran the Cleaner. Let's go with System Restore. Review the instructions.
System Restore - Microsoft Windows
If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
That would be the "Am I infected?" forum.
They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
Gene

I have a subscription Yet I'm being asked to sign in for a trial verison for CC???

When I open a document using a CC app (in this instance, Acrobat Pro), I'm being asking to sign in for a trial version. Other apps ask me to extend the trial version.
I checked online and my subscription is good until the end of this year. ????
I cannot use any of the CC apps because I will not continue with the windows asking me to extend or sign in.
What is the use of downloading the CC apps when I can't use them? My area had a planned blackout for several hours. But when I tried to do work using Dreamweaver CC, I couldn't. WHY???

Hi DottiAnne,
Apologize for the inconvenience caused to you.
Please try the steps mentioned in a given article: - http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Do let us know if it helps.
Sarika

How do I get rid of that popup asking me to "sign up for x-marks"?

== Issue ==
I have another kind of problem with Firefox
== Description ==
How do I get rid of that **** pop up that asks me to sign up for ***** x-marks? I can't **** stand that, very intrusive, very intrusive...
<blockquote>edited by a moderator - eh
https://support.mozilla.com/en-US/kb/Forum+and+chat+rules+and+guidelines </blockquote>
== This happened ==
Every time Firefox opened
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729; .NET4.0C)
== Plugins installed ==
*-Garmin Communicator Plug-In 2.9.2.0
*Adobe PDF Plug-In For Firefox and Netscape
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Default Plug-in
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.1 r53
*Garmin Communicator Plug-In 2.6.4.0
*Yahoo Application State Plugin version 1.0.0.7
*4.0.50524.0
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

I think it came with the latest update of xmarks. It affects both my computers and it is a d**** nuisance

Using PRO XI for educators. Every time I try to change a document into a PDF document the program asks me to sign up for a monthly fee. What's going on???

I am using Adobe XI Pro for educators.
Every time I try to change a document into a PDF document the program asks me to sign up for a monthly fee. What’s going on???

Hi Peter,
Are you still facing this issue.
I am not able to see any product registered under the email id using you are registered here.
Regards,
Ajlan Hulda.

Registered version now asking me to sign in for trial

I purchased Dreamweaver CS6 a little over 2 years ago. It's stand-alone - not part of a cloud package. I thought that I had purchased it directly from Adobe, but I can't find it within my products on the Adobe site. It is registered. Starting yesterday it began requiring me to sign in for my trial period or denying me access. I cannot locate the serial number in my records or in the Dreamweaver CS6 folder. What can I do to regain access to the program I purchased.

Contact Customer Care they might have a record of your purchase.
Nancy O.

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Cent

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Central in order to use this feature. What gives? The Adobe site gave me the impression that I would have this feature after purchasing the new upgrade. I would not have purchased the upgrade, let alone five of them had I know this. Am I missing something?

Acrobat XI comes with the Fromscentral AIR application and the ability to create PDF forms authored in Formscentral. To have more than the free (1 form with 50 responses) level account you need to sign up for a Formscentral subscription.
Andrew

HT203175 why do i always have to sign into my itunes account every time i open itunes on my computer

why do i always have to sign in to my itunes account everytime i open itunes.

its really annoying since nobody uses my computer and its password protected.... But like sometimes it does happen where i have to put it in, and other times it doesn't

Why the remote user cannot open any folds?

Why the remote user cannot open any folds?
I create a user user8 and already grant the user the role connect, OLTP-user, and resource. I also assign this user unlimited space in the user8 tablespace. But after connection, the user8 cannot open any folds and the connection is terninated automaticlly.

Why the remote user cannot open any folds?I don't know what you have.
I don't know what you do.
I don't know what you see.
It is really, Really, REALLY difficult to fix a problem that can not be seen.
use COPY & PASTE so we can see what you do & how Oracle responds.
do as below so we can know complete Oracle version & OS name.
Post via COPY & PASTE complete results of
SELECT * from v$version;

Upon opening PS or Illustator CC it asks me to sign it to the 'trial' even though I have an active C

Upon opening PS or Illustator CC it asks me to sign it to the 'trial' even though I have an active CC membership - how do I rectify this?

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why am I asked if I want to continue a trial version of CC whenever I open PS?

I have an account and pay monthly for CC basic but, whenever I open PS (and probably LR) I am asked if I want to continue my trial version. Why is this so? I cannot find any way other than to "start a new discussion" here to seek resolution to this problem.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I own CS6 - why is it asking me to sign up for a trial copy? I cannot open any of my files.

Similar Messages

Maybe you are looking for