I paid but Premiere Pro CC 2014 is still "Trial" and asking for license key.

Please help - this is very frustrating and poor service / software performance from Adobe. I have wasted hours trying to resolve this and can't figure it out. I have paid for a "Complete" monthly service but the Adobe app on my computer (Mac, OS Yosemite) acts as though nothing has changed and still refers to countdowns on trials for other software as well. Have I just paid for nothing?

You have activated the CC once today , hope the issue is resolved, still I would like to mention that
The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree

Similar Messages

  • Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

    Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

    Ask whom/wherever you got the redemption code from for one that has not already been used.

  • Why can't Adobe Premiere Pro CC 2014 Time remap Audio and Video together?

    In case you didn't notice, my question is WHY.  I don't know why Premiere Pro can't do this.  From what I understand at the moment, the only way to time-remap audio in any way shape or form using Adobe software is through Adobe After Effects, which my computer has absolutely no chance of running ever.  I know how to do regular stretching of audio in both Audition and Premiere Pro, but apparently I can't time-remap audio using either of these programs.
    So why can't Adobe Premiere Pro time remap audio along with the video?  What's the reason that it can't?  It's a massive disappointment and would be very impressive to see accomplished in the future.  If it's possible to time remap audio and video together in After Effects, that's great and all, except for the fact that I can't use that program.  Why can't it be done in Premiere Pro and will it ever be possible in Premiere Pro?
    Also, will time remapping audio become possible in Audition someday?

    That sounds like a great idea.  File a Feature Request:
    Adobe - Feature Request/Bug Report Form

  • Premiere Pro CC(2014) crashing when copying and pasting clips

    Has anyone found Premiere to hang when copy and pasting clips from one sequence to another, or even within the same sequence.
    Sometimes, it hangs then comes back to life.  Other time I just have to force quit.
    Thanks

    I don't recall reports of such a problem. We'll need more info to attempt to troubleshoot the issue. Start with the prompts on this page: FAQ: What information should I provide when asking a question on this forum? Especially the details on your computer.
    Also, please report the following:
    the types of content in your sequence, particularly in segments you're pasting. The source(s) of the content, the codec(s), the duration of copied segments?
    where the content is stored?
    whether either sequence was imported from a third-party program via XML or the like?
    the sequence settings of both sequences?
    what effects & transitions are in use, particularly in the segments you're pasting?
    what is resource usage before and during the copy/paste operation? Is a CPU getting pegged? Does memory usage spike precipitously?

  • My Mac Pro recently puts a 2008 date on calender and asking for web key code.  Why is this?

    Why is my Mac Pro 5 constantl putting a 2008 date on the calender and occasionally asking my key code?  I wiped computer clean and started fresh, but it is still doing this.   Any ideas? 

    Thanks for responding...
    It's a:
      MacBookPro5,5
      Processor Name: Intel Core 2 Duo
      Processor Speed: 2.26 GHz
    In addition when I reinstalled with the Mac OS X install DVD, I somehow lost IPHOTO.  I had backed up documents and pictures...but the pictures are on the desktop in 'library'.

  • I've authorized my computer but some files still protected and asking for aol account info which doesnt exist

    I just got a new computer and I'm bringing my music over.
    I authorized the new computer and imported my music. Most of my music is fine EXCEPT some items are still listed as protected and when I click on them it brings up the authorization dialog box. The problem is these files are looking for an AOL account, which I don't have. These files worked fine on my previous system.
    How to I get access to these protected files looking for a non-existant AOL account?

    http://www.apple.com/support/itunes/contact.html

  • Premiere Pro CC 2014 imported video length mismatch

    I've got a problem in Premiere Pro CC 2014 where the audio and video get out of sync the farther you go into the imported clip.  While troubleshooting I noticed that Premiere isn't properly reading the video length of the imported file.  Windows reports the right length, as do VLC and Handbrake, but Premiere shows a time about 30 seconds shorter than the real file.  I've included the file info from MediaInfo and Premiere here.  Windows reports a (correct) length of 1:56:39.  This happens on two different Windows computers both running the latest release of Premiere Pro.  Has anyone seen this?  I've tried to search for similar issues but haven't found anything like this.  Thanks!
    ----- MediaInfo -----
    General
    Complete name                            : C:\Users\aprice\Desktop\CI_EOUGame.mp4
    Format                                   : MPEG-4
    Format profile                           : QuickTime
    Codec ID                                 : qt 
    File size                                : 3.22 GiB
    Duration                                 : 1h 56mn
    Overall bit rate                         : 3 954 Kbps
    Encoded date                             : UTC 2015-01-10 02:38:58
    Tagged date                              : UTC 2015-01-10 04:35:38
    Writing library                          : Apple QuickTime
    Video
    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : [email protected]
    Format settings, CABAC                   : Yes
    Format settings, ReFrames                : 4 frames
    Codec ID                                 : avc1
    Codec ID/Info                            : Advanced Video Coding
    Duration                                 : 1h 56mn
    Bit rate                                 : 3 756 Kbps
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Variable
    Frame rate                               : 29.871 fps
    Minimum frame rate                       : 7.500 fps
    Maximum frame rate                       : 30.000 fps
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 0.061
    Stream size                              : 3.06 GiB (95%)
    Language                                 : English
    Encoded date                             : UTC 2015-01-10 02:38:58
    Tagged date                              : UTC 2015-01-10 04:35:38
    Audio
    ID                                       : 2
    Format                                   : AAC
    Format/Info                              : Advanced Audio Codec
    Format profile                           : LC
    Codec ID                                 : 40
    Duration                                 : 1h 56mn
    Source duration                          : 1h 56mn
    Bit rate mode                            : Constant
    Bit rate                                 : 192 Kbps
    Channel(s)                               : 2 channels
    Channel positions                        : Front: L R
    Sampling rate                            : 44.1 KHz
    Compression mode                         : Lossy
    Stream size                              : 160 MiB (5%)
    Source stream size                       : 160 MiB (5%)
    Language                                 : English
    Encoded date                             : UTC 2015-01-10 02:38:58
    Tagged date                              : UTC 2015-01-10 04:35:38
    ----- End MediaInfo -----
    ----- Premiere -----
    File Path: C:\Users\aprice\Desktop\CI_EOUGame.mp4
    Type: MPEG Movie
    File Size: 3.2 GB
    Image Size: 1920 x 1080
    Frame Rate: 29.97
    Source Audio Format: 44100 Hz - compressed - Stereo
    Project Audio Format: 44100 Hz - 32 bit floating point - Stereo
    Total Duration: 01:56:09:09
    Pixel Aspect Ratio: 1.0
    ----- End Premiere -----

    Thanks Ann.  I noticed that in the MediaInfo output and thought it was strange, since I don't typically deal in variable frame rate footage.  After converting it to constant frame rate with Handbrake the problem appears to have been resolved.  I'm working to find out if the program that records the video can be switched to constant frame rate mode to fix this issue permanently.  Thanks for the help!

  • Premiere Pro CC 2014.0 has stopped working

    I have Premiere Pro CC 2014.0 installed
    I can't install 2014.0.1 because it's simply not available despite being told the contrary from Adobe Communities moderators.
    I'm using Windows 8.1
    There is no actual error message from premiere, the message comes from Windows Problem Reporting which states: "Adobe Premiere Pro CC 2014.0 has stopped working... A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    This error occurs during the launch of Premiere Pro.
    This problem began to persist yesterday. It occurs while no other programs are running. I am running no third party codecs or add-ons to Premiere Pro.
    Here is the AMT3 log file:
    It's not letting upload this information.
    The contents of this file suggest premiere pro is trying to return values in regard to license keys... So, I signed out and signed back in. I started Premiere and it asked me to sign in, I clicked sign in and it logged me in automatically... its said thanks then disappeared... It then brought up a dialogue saying I had 00 days left on my trial. It then went away and asked me to sign in again... I signed in and it said thanks and went away and started to load... Then the same thing happened : I get a white screen and a Windows Problem Reporting that Premiere Pro has stopped working.

    I have an enterprise subscription through Tulane University. Here is the amt3 log if it lets me upload this time.
    09/11/14 14:53:15:976 | [INFO] |  |  |  | config |  |  | 7956 | Using default media policy RET
    09/11/14 14:53:15:979 | [INFO] |  |  |  | AMT |  |  | 7956 | AMTImpl::AMTRetrievePersonGUIDWithAuthSource PersonGUID is : 48AD623B4FA80E1B0A490D44@AdobeID
    09/11/14 14:53:15:979 | [INFO] |  |  |  | EULA |  |  | 7956 | 48AD623B4FA80E1B0A490D44@AdobeID
    09/11/14 14:53:15:979 | [INFO] |  |  |  | EULA |  |  | 7956 | V7{}PremierePro-8-Win-GM
    09/11/14 14:53:15:980 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | Called  GetLicenseAgreementDetails
    09/11/14 14:53:15:980 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | Called  IsLicenseAgreementAccepted
    09/11/14 14:53:15:980 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | passed type in IsLicenseAgreementAccepted 1
    09/11/14 14:53:15:980 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | passed dguid in IsLicenseAgreementAccepted 48AD623B4FA80E1B0A490D44@AdobeID
    09/11/14 14:53:15:980 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | passed driverleid in IsLicenseAgreementAccepted V7{}PremierePro-8-Win-GM
    09/11/14 14:53:15:981 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | passed version in IsLicenseAgreementAccepted 1000
    09/11/14 14:53:15:982 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | Successful in searchDocForAgreement, returning the child element
    09/11/14 14:53:15:983 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | foundXmlElement in IsLicenseAgreementAccepted
    09/11/14 14:53:15:983 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | outstatus being returned from IsLicenseAgreementAccepted is 0
    09/11/14 14:53:15:983 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | return status from IsLicenseAgreementAccepted is 0
    09/11/14 14:53:15:983 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | return status from GetLicenseAgreementDetails is 0
    09/11/14 14:53:15:984 | [INFO] |  |  |  | uiswitch |  |  | 7956 | EULA has already been accepted.
    09/11/14 14:53:15:984 | [INFO] |  |  |  | AMT |  |  | 7956 | This is a subsequent launch. Deferring services.
    09/11/14 14:53:15:984 | [INFO] |  |  |  | performance |  |  | 7956 | AMTObtainProductLicense took 95.203712 ms
    09/11/14 14:53:15:984 | [WARN] |  |  |  | AMT |  |  | 7956 | AMTGetParentLEIDLicenseStatus called.
    09/11/14 14:53:15:985 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
    09/11/14 14:53:15:985 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Service construction took 0.1 ms and succeed.
    09/11/14 14:53:15:985 | [INFO] |  |  |  | AMT |  |  | 7956 | Parent LEID not passed  Relying on Licensing LEID V7{}CreativeCloudEnt-1.0-Win-GM
    09/11/14 14:53:15:985 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Syncing to license store...
    09/11/14 14:53:16:049 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Found server mkey.
    09/11/14 14:53:16:066 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Loading license references...
    09/11/14 14:53:16:068 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Found 2 license file(s)
    09/11/14 14:53:16:083 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Parsing license file [10436989.lc2] succeed.
    09/11/14 14:53:16:099 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Parsing license file [243157053.lc2] succeed.
    09/11/14 14:53:16:099 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | License store synchronization took 114.5 ms and succeed.
    09/11/14 14:53:16:101 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Query license: type = 5, duration = 1122 days, remaining = 1121 day(s) 14803 seconds.
    09/11/14 14:53:16:101 | [INFO] |  |  |  | PCCheck |  |  | 7956 | Royalty Bearing found.
    09/11/14 14:53:16:101 | [INFO] |  |  |  | PCCheck |  |  | 7956 | Protected Content found.
    09/11/14 14:53:16:101 | [INFO] |  |  |  | PCCheck |  |  | 7956 | Breaking Out!
    09/11/14 14:53:16:101 | [INFO] |  |  |  | AMT |  |  | 7956 | Return Code 3
    09/11/14 14:53:16:101 | [INFO] |  |  |  | performance |  |  | 7956 | AMTGetParentLEIDLicenseStatus took 117.028931 ms
    09/11/14 14:53:32:720 | [WARN] |  |  |  | PCDService |  |  | 7956 | Failed to remove key [LD_SESSION] in hive [976087041428704252227960]from cache : 769
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | PCDService |  |  | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | PCDService |  |  | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | PCDService |  |  | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | PCDService |  |  | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
    09/11/14 14:53:32:721 | [WARN] |  |  |  | AUMService |  |  | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | ServiceLoader |  |  | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
    09/11/14 14:53:32:722 | [DEBUG] |  |  |  | ServiceLoader |  |  | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
    09/11/14 14:53:32:722 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
    09/11/14 14:53:32:755 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Service destruction took 32.8 ms and succeed.
    09/11/14 14:53:32:755 | [INFO] |  |  |  | performance |  |  | 7956 | AMTReleaseProductLicense took 35.584194 ms
    09/11/14 14:53:32:755 | [INFO] |  |  |  | AMT |  |  | 7956 | END SESSION.

  • Porque Premiere Pro CC 2014 antes si reconocia archivos m2ts y ahora no los reconoce

    Tengo Premiere Pro CC 2014 desde hace unos meses. El ultimo trabajo lo hice con el con archivos M2T. Llevo trabajando desde la version CS5 sin problemas con este tipo de archivos.
    Por un cambio de disco duro de arranque tuve que formatear. Descargue de nuevo de Creative Cloud, Premiere Pro CC 2014 y mi sorpresa fue que al abrir el mismo archivo creado en
    el mismo ordenador y con la misma version de Premiere, me dice "Formato de archivo de compresion no admitido". ¿Que puedo hacer para recuperar la posibilidad de seguir editando
    este tipo de archivos en Premiere?

    Thanks Kevin.
    15 days ago undertake a project where work editing a m2t file with other files in Premiere Pro CC 2014. I finished my work and deliver. Use this 150 times m2t file in this project.
    7 days ago change my boot disk by one solid state. I had to reformat my hard drive. Then install Premiere Pro CC 2014 and try to open the same project created with Premiere Pro CC 2014 15 days before and tells me that does not support the compression type of this file and no connection appears in red.
    This is my problem: if admitted of 15 days before such m2t file after formatting and reinstalling, no longer supported? I have worked with Premiere Pro CS4 and then since I updated to 2014 CC.
    I hope this explanation helps you to help me.

  • I cant export in premiere pro cc 2014.1

    I cant export nothing using premiere pro cc 2014.1 unknown error

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    Exactly what is INSIDE the video you are editing?
    Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    https://forums.adobe.com/thread/1070933 for screen shot instructions
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

  • Help! I have an Adobe Premiere Pro CC 2014 sequence @ 59.94 fps and need to export the video as 23.976 but the video looks glitchy! Please Help!

    Help! I have an Adobe Premiere Pro CC 2014 sequence @ 59.94 fps and need to export the video as 23.976 but the final video render looks glitchy! Please Help!
    I made a new sequence at 23.976 and imported my 1280x720 59.94 video into the sequence... when i rendered it out it looks glitchy!
    my client is not allowing 1280 x720 59.94 video files they want 29.97 progressive,25,24,or 23.98
    Please Help what do i do! where did i go wrong! this is horrible omg!!!! please help!
    Thank you!

    Nice!
    In my export setting i switched the frame rate to 29.97 and it looks good to me!
    Thank you!

  • I am using 4K Footages for editing in Premiere pro CC 2014, but its getting crash in between at every 15 to 20 mins. Kindly suggest how can it be solved, does any plugins or settings needed to edit 4K footages? Also would like to mention that footages fra

    I am using 4K Footages for editing in Premiere pro CC 2014, but its getting crash in between at every 15 to 20 mins. Kindly suggest how can it be solved, does any plugins or settings needed to edit 4K footages? Also would like to mention that footages frame rates are 29.97 and i have set timeline to 25 FPS is requirement by client. kindly revert. Thanks

    Thanks Richarad ..It has solved the problem but still crashes some times .As the programme has the break (bumper)after every five minutes ,i hope it will not compress bumper time too after export.

  • Flickering footage in Premiere Pro CC 2014 but not in Premiere Pro CC 2013

    Hi guys,
    I've been having repeated issues with Premiere Pro CC 2014 on Windows. Basically my footage has a weird strobe/flicker when in the suite and when rendered off even although the footage looks fine, unaltered out of the camera. I rendered off the same footage in the 2013 edition of the software and there is no flicker/strobing going on. I've included one of the worst effected shots in CC 2014 and CC 2013 for comparison.I also experience graphical glitches occasionally when rendering. Please watch below:
    Premiere Pro CC 2014 - strobing (300% speed, cropped 15%, RGB curve adjustment, software rendered)
    YouTube
    Premiere Pro CC 2013 - strobing (300% speed, cropped 15%, RGB curve adjustment, software rendered)
    Premiere Pro CC 2013 - no flickering - YouTube
    The footage was shot on a Nikon D3200 at 1080p 25fps, aperture 3.5, shutter 1/50, ISO 400.
    Editing on a
    Dell Optiplex 9020
    Intel i5-4570 3.2 Ghz
    4 gb Ram
    Intel HD Graphics 4600
    Windows 7
    Has anyone else experienced this issue? My suspicion is an issue with either my graphics card or insufficient RAM.

    Thanks for posting that info.  This mirrors the issues I'm seeing with DSLR footage.
    It's so hit or miss if it's going to flicker.  I'll delete renders and re-render and certain clips will be fine, others are now flickering.  I tried to make a test project that demonstrated this issue, but couldn't reproduce the effect.  RGB Curves and Three Way CC are in my list of effects, as well, where I see the issue.
    Just curious, is anyone else working on projects started in other versions/computers?  I've seen it on project started in PPro CC and finished in CC'14.  Saw it again on a project started on Mac in FCP7, converted to CC'14 Win7.  Quite honestly, I haven't been starting projects myself in CC'14 because of the flicker issues.
    As a workaround, I was hoping to import the CC'14 project back into CC or Media Encoder CC, but no luck there.
    Another issue I've had with CC'14 includes converting a CC project to CC'14, giving it to a CC'14 Mac user and the A/V sync is lost.  We abandoned that collaboration all together because of the issues.  CC'14 has been incredibly unproductive to my workflow, despite the great interface update and various other features added.  I haven't had mystery issues like this since CS4.  I'm keeping our post team in CC as much as possible until the issues are resolved.
    -JB

  • Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

    Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

    Use the Adobe Cleaner Tool:
    https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Adobe Premiere Pro CC 2014 Will Not Open But other App like Lightroom will..

    Hello,
    Can someone please help with with this problem!?
    I have just purchased Adobe Creative Student Cloud (the full set) and my Adobe Premiere Pro CC 2014 won't open when clicked on... however other App like Lightroom, indesign etc will... Can some explain why this is and help me load it up so i can start editing!
    Thank you,
    George

    if you failed to reset the preferences, do it manually - Adobe Premiere Pro Help | Preferences
    also, make sure your graphics card drivers are up-to-date.

Maybe you are looking for