I paid for a song on itunes store and never got it

i bought a song while updating itunes and my account was billed for it but i never got the song, i went to try to buy it again and it said i already had purchased it. how do i get access to the song i paid for?

Contact iTunes
http://www.apple.com/ca/support/itunes/contact.html

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I paid for a license over the phone, and never got a confirmation email. Furthermore, CC does not recognize that I've paid. Your site makes it nearly impossible for a customer to contact your soulless, monolithic company. WHERE IS MY ******* PHOTOSHOP?

I paid for a license over the phone, and never got a confirmation email. Furthermore, CC does not recognize that I've paid. Your site makes it nearly impossible for a customer to contact your soulless, monolithic company. WHERE IS MY ******* PHOTOSHOP?

Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
or
Adobe contact information - http://helpx.adobe.com/contact.html

I bought and paid for two audiobooks in iTunes store. However they don't download. I get error -48 and/or 1000. How do I resolve this? Thank you.

I bought and paid for 2 audiobooks in iTunes store. However they don't download. I get error -48 and/or 1000. How do I resolve this? Thank you.

I reinstalled iTunes on my PC. Also tried downloading via iTunes on iPad and iPhone. The latter is not possible because it tells me that I already bought the products. The purchases have already been charged to my account!

I purchased songs from Itunes store and I would like to record a CD to my parents with specific songs but when introduce the cd a message appears that the songs are not in MP3 format, how could I convert them?

I purchased songs from Itunes store and I would like to record a CD to my parents with specific songs but when introduce the cd a message appears that the songs are not in MP3 format, how could I convert them?

Hello
In itunes...preferences you can change the setting to import songs instead of mp4 to mp3. Afer changing this setting, right click to the songs and than you are able to convert to mp3. ths's it

I purchased Damages, season 2 from iTunes Store, and I got it in French by mistake. How can I exchange this season, or change the language? (My playback setting was already on English for default language). Thank you, Judith Hamery

I purchased Damages, season 2,
from iTunes Store, and I got it in French by mistake.
How can I exchange this season, or change the language? (My playback setting was already
on English for default language).
Thank you,
Judith Hamery

Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.

HT201413 one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT3204 i bought and downloaded a song from itunes store and it said it was complete but will only play the first 14 seconds of the song then it cuts off. what should i do to retrieve the rest of the song?

I bought a song from the itunes store and downloaded it and it said download was complete but when i go to play the song it will only play the first 14seconds of it then it cuts off. what should I do to retrieve the rest of the song?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

I downloaded a song from the I-tunes store and was charged for it. It isn't on my playlist now. Something about the playtime ran out or something like that. Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
B-rock

I have more than 300 CDs I downloaded into my computer which went to my iTunes library and have purchased hundreds of songs through iTunes store and can no longer access these songs. How can I restore my music so I can play it?

I have more than 300 CDs that I have downloaded to my computer and have purchased hundreds of songs from the iTunes store on my Mac. I cannot play any of this music now. How can I restore my iTunes library? I can see the music files, but they will not play. The message I get is that the file cannot be found. I have stopped purchasing any music from iTunes, and will not do so in the future unless this can be resolved. Why buy music if in the future you can't play it? I have not connected my ipod to my computer for months because of concerns that my music will disappear from there too.

What you see in iTunes is not the music but a pointer to the file that contains the music. Somehow these pointers have become broken. You may have accidentally deleted the file, or moved a folder, or moved a file, or renamed a folder, or renamed a file, or... iTunes is very unforgiving of you doing things to the iTunes folder unless you have it set so iTunes does not manage your music for you (in which case you really need to know how iTunes works)
If all your links are broken, or a large number are, then there are various options, none of them easy (unless you're lucky). One is when it asks you if you want to find the file that you say yes and then guide it to the file (which will probably be in a folder by artist, and then a folder by album name). Gets old fast if you have 300 CDs. Another is to undo what may have caused the links to become broken, if you can remember what it was that you might have done such as renaming a folder. Another is to just forget about your old library, ratings, and playlists, etc. and start afresh. Trash the library file in your iTunes folder, start iTunes with a blank library, then drag all your files to the new library. Another is to restore itunes from a backup you may have made before this happened.
Do you keep just media on an external drive? If you start iTunes without the external being switched on then it thinks the links are bad. Quit iTunes and start the external before restarting iTunes. You may have to scroll down through the tracks to "tickle" them into re-reading the link.
How do you have itunes set in preferences to manage your music? Have you done any changes to preferences recently, or moving folders, files, etc? Do you keep iTunes on an internal drive, or external?
In the many years of people complaining about broken links I don't think any way has been developed to mend them automatically. I saw one attempt to use Spotlight, but it didn't really work.
None of us work for Apple so it's up to you if you won't buy from them until it is fixed. We will try to help you fix it, because we're nice.

I only have 16bit windows vista on my laptop. Can I use my iPad to download songs from iTunes Store and sync to my new iPod Nano?

I have a 16bit vista laptop which is unreliable and I do not wish to use it to transfer songs to my new iPod Nano. Can I sync downloads from my Apple iPad instead?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471)

I've purchased songs thru iTunes Store and they will not sync to my iPhone 5. They show up as if they are in the cloud but wont download to my iPhone, Why?

So some of my purchased songs from iTunes are not syncing to my iPhone. Is there a setting or format issue? If so, how do I change it? The songs show up on my iPhone as if they synced, but do not play. There is an icon to the right saying it needs to be downloaded from iCloud and when I click it, it wont download.

See this older thread for a few possible solutions.
https://discussions.apple.com/thread/3924425?tstart=30
B-rock

Cost for adding material to iTunes store and podcasting

Does anyone know how much it cost to podcast or to sell your own your own material in the iTunes Store. For example, does iTunes receive a certain amount of commision from each sell that you make.

The iTunes Store receives a percentage of all sales of music. Contact Apple via their web page for iTunes Marketing.
They’ve reportedly been swamped with requests, so don’t be surprised if you don’t hear back from them soon or indeed ever. If you don't hear from them, you might want to consider signing up with an indie label or marketing service that already has a relationship. In another post, an Apple employee said that there are 600 already, including CD Baby and IODA. A new service that seems promising if true is TuneCore.
There is no fee for Apple listing your podcasts. For information, see this web page.

When trying to access itunes store all I get is a white page with word itunes store and never access the store. Is my computer blocking access?

When trying to access itunes store all I get is white with word itunes. This is recent issue. Is my computer blocking access?

With those symptoms, I'd check the following document:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

Can Not Acess iTunes store says "accessing itunes Store" and never ever does

Will not open iTunes status bar keeps scrooling saying "accessing iTunes" (but it never ever opens. Just keeps spinning. And because it does not open itunes it does not pick up or reconize my iphone when I plug it in.

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

TS1368 Downloaded itunes to a new computer, and all it does is Say "accessing itunes store" and never gets any further

hi

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I paid for a song on itunes store and never got it

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