I paid for a subscription

I paid for a subscription, an entire year at that, even though I knew I wouldn't use it all that much.  Now when I log in, all my contacts are gone, I had reload my picture and it wants me to pay again.  I just want to make a call.  And after going through the maze of run around on this site today, I might just want a refund so I can buy a calling card instead!
I installed the new version as suggested in a previous post to no avail.  I've had problems w/ chrome and chatting so tried in new browser.  no luck.
Solved!
Go to Solution.

Hi,
Account you used to log into this forum doesn't currently have any orders, you can check your order history here: https://secure.skype.com/account/purchase/history/orders
You do have a second account and this FAQ will help you find it: https://support.skype.com/en/faq/FA10858/I-ve-forgotten-my-Skype-name-How-do-I-find-out-what-it-is
Please make sure you log in with the correct username and you will be able to make calls.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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