I paid for Adobe Export PDF Annual, and now it's not in my account, where did it go?

Server timed out at the point of accepting terms and conditions and went to a blank screen, when I pressd back it said terms & conditions could not be accepted at this time so I re-signed in, took me to the main page where it says "convert PDF to word file"and when I click there, it takes me to packages that I need to sign up and pay for again... I got a receipt for my payment but my account thinks I haven't paid. What happened?

I looked into my iTunes playlist, I looked into the 'recent purchased' section, and it's nowhere to be found. My last option was to start searching the music, podcast, and other tabs to see if it went anywhere else. But of course, it wouldn't show up there. I checked my bank account and my itunes purchase is showing up at the top of the charged list, so that let's me know that the download and charge kicked through. I tell you, I even went back to iTunes to the movie page, and the rental button doesn't show up. It just says 'preview'.
Please help me out. I searched everywhere possible, and I can't find where the movie went to(??) How do we get to the root of the problem? I'm not asking for a refund, since I know the new terms explain it very well that it just won't happen. All I want is to see the movie that I PAID for and it's NOT there.

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I just paid for Adobe Export PDF and now when I click on an attachment received in an email I don't get the document, but a bunch of codes. This is extremely important to go back to the other.

I just bought Adobe Export PDF because I wanted to convert documents received in Adobe to a Work document. Why do the documents that I receive in an email now not show up in readable form? Why does it just show some kind of code instead of the document?

These documents are opening in a window, correct? Along the top of it, assuming you are on Windows, there should be a bar with a title in it, just like most apps.
It sounds to me as if you are being send PDF files, not Word documents. Why are you sure they are Word documents. IGNORE THE WORD ICON, that would be part of the problem.

I paid for Adobe export PDF and only got one download.

None of the links to help work.
My subscription is clearly marked as currently but the programme is telling me I need to upgrade.
Please help...

Hi,
We are sorry for inconvenience , we are aware about this issue and engineers are currently working to get this fix as soon as possible.
ExportPDF service would be up and running soon and you would be able to use your service you paid for. Thanks for your cooperation
~Pranav

I purchased Adobe Export PDF Annual and need a receipt ! Help !!!

How do I print out a receipt for Adobe ExportPDF Annual ?

Hi Thompcol,
No problem! You can print your receipt by following the instructions in this document: Manage your membership and payments | Creative Cloud. Check out the Credit Card & Payment section for the info you're looking for.
Best,
Sara

I created 3 folders and added important links; and now I do not see them. Where did it go. I spent 2 hours doing this

I created 3 folders to hold my important links yesterday; and now they seem to have disappeared. WHY? I invested 2 hours doing this. This is not the first time this happen to me. Can I some how restore this data. Please help. These folders are very important to me.

I am using apple mail. I know they usually go to the inbox, there is the problem. Incoming email is not going into my inbox. I see it downloading yet it is not in any folder, inbox, trash, junk, etc. I use gmail and my local cable service email, and both used to download just fine but in two batches. Now I saw hundreds download yet I can not find where they went. Does this describe my situation better?

I purchased Adobe Export PDF Annual. The cost was 23.00 for the year but I don't need this so I'd like to cancel this subscription. How can I do this?

I purchased Adobe Export PDF Annual. The cost was 23.00 for the year but I don't need this so I'd like to cancel this subscription. How can I do this?

See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
[topic moved to Acrobat.com Services forum]

Greetings. I would like to cancel my annual subscription for Adobe export pdf please.

Greetings. I would like to cancel my annual subscription for Adobe export pdf please.

Try here: Cancel your membership or subscription | Acrobat.com online services

I have a paid "Adobe Export PDF, Annual" subscription, so why can't I convert a Word Document to PDF? It keeps asking me to do an upgrade.

Does the Adobe Export PDF Annual subscription not include converting Word docs to PDF?

Hi ethanw41133789,
Please message me your email id so that i can check your subscription details.
Regards,
Rahul

I would like to cancel my order, order no: AD001440537EU. Products ordered: Adobe Export PDF, Annual.

I would like to cancel my order, order no: AD00144537EU. Products ordered: Adobe Export PDF, Annual. What do I have to do?
Regards,
Lányi Péter Pálné (Mrs)

You are at the wrong forum; this is the Reader one. In any case, this may be helpful: Cancel your membership or subscription | Acrobat.com online services

Installed Adobe dlm add-on and now Firfox will not open. I see the process starting in Task Manager but no window opens. Unistalled Firefox then re-installed but still no luck. HELP ME!

''Duplicate post, continue here - [https://support.mozilla.com/en-US/questions/793259]''
I installed Adobe dlm add-on and now Firefox will not open. I see the process starting in Task Manager but no window opens. Unistalled Firefox then re-installed but still no luck. HELP ME! I do not want to use IE! I presume it has something to do with Adobe DLM as ever since then it is not working.

I had this problem for a couple weeks as well and it was extremely frustrating considering we use firefox for all our company tasks. Here is the solution:
First of all if you have no bookmarks you want to save, then go directly to step 7. If you want to save your bookmarks first, then follow these steps.
1. Shut down the computer
2. Reboot and open firefox
3. Go to Task Manager, right click firefox.exe, and click END PROCESS TREE
4. WAIT 30 SECONDS! Then Double-click the shortcut to try and open firefox again
5.Repeat steps 3 and 4 until firefox finally opens (trust me, eventually it will)
6. Once it finally opens, backup your bookmarks,
7. Download a copy of firefox from there website
8. Uninstall from programs menu and make sure to check the box REMOVE ALL COMPONENTS
9. install the new copy and BOOM! it works
If it doesn't work, you're an idiot. If you don't want to reinstall firefox, then you're out of luck. Good Luck!

I had 200 song the i have bought and now i only have 4 purchased songs where did they go and why dd this happen i didnt spend all this money for them to disappear.

i had 200 song the i have bought and now i only have 4 purchased songs where did they go and why dd this happen i didnt spend all this money for them to disappear.

sorry to hear that. You can try redownloading them from iTunes in the Cloud or from your purchased page:
Downloading past purchases from the iTunes Store, App Store, and ...
support.apple.com/kb/ht2519
This article may also help you locate them:
iTunes: Finding lost media downloads
http://support.apple.com/kb/TS1408

I changed recently because apple ID not remember the password. More joined the icloud not changed, still with the old ID and now I can not delete the account because the icloud iphone app search I do?

I changed recently because apple ID not remember the password. More joined the icloud not changed, still with the old ID and now I can not delete the account because the icloud iphone app search I do?

What?
Try posting in your native language, the above makes no sense.

I need to cancel my annual subscription for Adobe export pdf.

I was trying hard to cancel my annual subscription for Adove export pdf throught internet but in vain. I looks liks impossible to canel it from Japan.
May I cancel it now?

Hi markl,
Please Contact Customer Care; an agent will be able to help you cancel your Acrobat subscription (I'm able to cancel Acrobat.com subscriptions, but don't have the appropriate access to cancel annual Acrobat subscriptions).
Please let me know if you run into trouble contact Customer Care, and I'll help move things along.
Best,
Sara

I paid for adobe photoshop cs6 yesterday and haven't received anything from adobe??

I paid for adobe photoshop yesterday it has been processed on my visa and I have not recieved anything from adobe??? It is urgent that I get this down ad right away!!!! Help!!!

you may need to wait a few days (though i'm not sure of that). it typically takes a few days for payments to be processed and this is a (4-day) holiday in the u.s. which may (or may not) further delay processing.
in any case, i don't think any forum users can speed your processing.

I just renewed my Adobe Export PDF online and it won't work. Help!

I received an email saying that I successfully renewed my subscription for the Adobe Export PDF but when I try to convert a PDF to a Word document it comes back an error.
Please help.

Hi wheelingandable,
It can a little while for an order to process fully. If it's been a while since you renewed your subscription, then make sure that you're signed in to the ExportPDF service. What happens when you log in directly to cloud.acrobat.com/exportpdf?
Please let us know how it goes.
Best,
Sara

I paid for Adobe Export PDF Annual, and now it's not in my account, where did it go?

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