I paid for an app that is not been downloaded

I downloaded the App for Ice age storybook and then selected to buy the other 2 stories within the app. now I'm charged for the App and it was not downloaded and even the free one is not working.

If you open the App Store and go to Updates (on the bottom) and then Purchased (near the top), you will see your app there and you can download it again.

Similar Messages

  • HT201209 I have downloaded and paid for  an app that is not working.  It has no sound.

    I have paid for and downloaded a book app - for my grade 2 students to use.  It downloaded fine, but has no sound.  It is "Go away, Big Green Monster' by Ed Emberley - I have deleted and downloaded it several times - but it still has no sound?  What do I do to fix this problem or get my money back?
    My next question is that I have bought and put in an itunes card to use on my ipad - but when I buy an app the ipad is still using my credit card and is not redeeming my itunes gift card - what to I do so that my gift card is used rather than my credit card?

    If you open the App Store and go to Updates (on the bottom) and then Purchased (near the top), you will see your app there and you can download it again.

  • I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the

    I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the least very disappointed with such horrible service

    Which service did you subscribe to?  Adobe PDF Pack?
    Once I know the service that you subscribed to, I can move this post to the right forum so that you can get in touch with the folks who can assist you.

  • TS1702 How do I get a refund for an app that did not work/deliver well at all?

    How do I get a refund for an app that did not work/deliver well at all?

    You may not get a refund, but you can try contacting itunes support and asking.
    Click Support at the top of the page, then click the link under Contact Apple Support.

  • HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

    haw do i get a refund for an app that do not work properly.
    i tryed all the troublesooting and still not working properly 
    the app is T3 magazine ther is no sound when playing the articles on the player
    thenks

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • After clearing cash on mac applications won't lunch any more..I tried to delete apps like VLC player with app cleaner and again download and instal new but it's the same..goes for all apps that are not originally part of Yosemite. Please advise me?!

    After clearing cash on my mac ( Go to folder: ~/Library/Caches and clear all, than to Library/Cashes and clear all again) applications won't lunch any more..I tried to delete apps like VLC player, firefox.. with app cleaner and again download and install the new one but it's the same..goes for all apps that are not originally part of Yosemite. I have done this cash clean up very often on Maverick without any problems. This time I done it again because I could not open my web site, the server has blocked me and I was trying everything including deleting cash from mac. Please advise me what to do..?!? Thanks in advance.

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • I continue to receive an App upgrade notice for an App that is not on my computer. Apple Tech support  has no explanation or solution. This has only occurred after upgrading to Lion.  How do I stop this?

    I continue to receive an App upgrade notice for an App that is not on my computer. After spending several hours with a variety of divisions (Lion,iTunes,iPad,iMac) of Apple Tech Support, none can give me any definitive explanation or solution.  Prior to my recent upgrade to Lion, this did not occur.  Has anyone else had this problem?  If so, how did you resolve the issue? 

    You get an update notice for an app that is not installed on your Mac. Is there a stranger's Apple ID also appearing on your Mac related with this update?
    If so, you have a pirated app on your Mac. If not, it should be another issue.

  • "This code is for an app that is not compatible with this device.  You can redeem it on your desktop computer or a compatible device."

    Keynote code says not for this device HE6FYH769R44 “This code is for an app that is not compatible with this device.  You can redeem it on your desktop computer or a compatible device.” iPad 2 Version 4.3.5 (8L1) Model MC916LL Serial Number:  DN6G9C4LDFJ0

    thanks kiltedTim its working your right it appears as they same game and now i can purchased and buy and item using my new apple id thanks a lot your a great help, Oppps i have one more questioned on it you have any idea how to changed a country regioned that still have a store credit balanced of point .23$ i want to changed it into the japanes store that which i have and itunes card, 

  • How to delete an Update for an App that is not loaded on phone?

    I have an App Update for an application that is not (and has never been - to my knowledge) loaded on my phone!
    How do I get rid of this update?
    OR should I install it, or try to install and then delete the App. (if it loads).
    This update does NOT show on iTunes site when the phone is connected. (not sure if it would show updates anyway).
    It's a casino games application - so if I install and delete will I get inundated with unwanted gaming Apps?
    And why should I get an update for an App that is not loaded - is this a software glitch, or just speculation by the writers to get some money????
    This phone was pre-owned by family member, and all the updates to date have been for Apps that I have downloaded, during the year or so of my use.

    Hey darwinobambino,
    It seems like you are asking about how to delete some an album on your iPhone. If this album is one that you have downloaded, then you can use the following article to help you delete it:
    iCloud and iTunes Match - iPhone
    http://help.apple.com/iphone/8/#/iphb8d9fd5a6
    Remove a song that’s been downloaded. Swipe left, then tap Delete. The song is removed from iPhone, but remains available from iCloud.
    View only music that’s downloaded. Go to Settings > iTunes & App Store. Under Show All, turn off Music.
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • HT204266 I have just paid for an App that i thought was something else, is there anyway i can get my money back?

    I have just paid for an App that i thought was something else, is there anyway i can get my money back?

    Since you have to consciously click and enter a password, the normal terms on the store are all sales are final.
    All you can do is go to the support link above, follow to the Express Lane support for the iTunes store and plead your case for a refund.  Just don't get your expections too high though.

  • How can I see how much I paid for an iBook once it's been downloaded?

    How can I see how much I paid for an iBook once it's been downloaded?

    A complete purchase History is also accessible from iTunes on a computer.

  • Mac App Store problem - I have an update for an app that do not exist in my Mac

    Hi, I have an update for an app that I never didn't bought before in my Mac App Store.
    Thats happen before more than a year, I tried everything including updating the app (got an error) and format the Mac but the update for this app didn't remove.
    the problem is maybe in my Apple account so I need your help, is there any way to remove this update?

    You may have installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
    Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
    1. Triple-click anywhere in the line of text below on this page to select it:
    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    2. In the Finder, press command-F to open a search window, or select
              File ▹ Find
    from the menu bar. In the search window, select
              Search: This Mac
    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
              Other...
    A sheet will drop down. In that sheet, select
              Raw Query
    as the criterion, then click OK or press return.
    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
    5. Quit and relaunch the App Store. Test.
    If you find these instructions confusing, ask for an alternative method.

  • CC showing updates for CC apps that are NOT part of my subscription

    Ok,
    Aside from the massive annoyance with the duplicate versions (why didn't they just include both plugin system for a couple of versions?), I've got "updates" for apps that are NOT part of my CC subscription showing up.  I have a full suite of CS6 installed, but only the Photographers bundle for CC.  Yet I'm showing Illustrator and InDesign CC (2014) as available.  It also shows TWO lightroom 5's - one up to date, and one that needs an update.
    What gives?

    That still doesn't explain why I'm seeing two different lightroom installations in the CC list - one up to date, and one that's available.  I've previously installed/updated Lightroom through CC by the way.  But when I do run Lightroom it also prompts me to upgrade (which I haven't done either).  Something looks badly broken in the LR update process.
    And it doesn't address the available updates for applications (InDesign and Illustrator CS6) that aren't part of my CC subscription.  Since I'm now at the mercy of the CC licensing servers, I'm rather hesitant to risk corrupting my entitlements by doing anything until I understand why my entitlements are incorrect.
    Can you help me understand why they are incorrect?

  • HT204266 How does one find out how much one paid for an app after it has been installed?

    It would be far more useful if the word INSTALLED also dispayed either the word FREE or the
    amount paid for the app; e.g. INSTALLED FREE or INSTALLED $2.99.   Some of the free apps display
    the word Free within the app icon, but not all free apps do so.

    Try Account Information on iTunes, then Purchase History.

  • I paid for an app but it won't download?

    I paid for the app but now every time I try to download it won't.

    What happens when you try to download the app? 
    Have you tried downloading it on your computer and syncing to the iPod?

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