I paid for an in-app purchase of $10 which doesn't reflect in the app but has gone off my balance.
I paid for in app credits of $1000000 for $10 in the App Store. My balance has depleted accordingly but the app doesn't reflect the credit. There also isn't a way to check in the app. It is Tiger Woods 2012 from ea sports.
I'm not sure I can make sense of this but without asking too many questions, you can resolve your question by contacting iTunes direct.
Apple - Support - iTunes - Contact Us
But they will be wondering about the reference to hacking and you feeling bad about getting something for free.
Best step in my view is to make sure you don't get similarly involved in future. You must know roughly what you were doing. Then writie it off to a not to be repeated experience.
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Which service did you subscribe to? Adobe PDF Pack?
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Hello there, rickfrombeverley hills.
The following Knowledge Base article provides information on how to report the issue you're having with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!
(I think the daughter got he better end of the deal!) I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.
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Someone else bought an app on the store on my new computer. I had already purchased the app before on my old computer, so I deleted the app on my new computer that the other person purchased. I now want to download the app again through MY account. When I click INSTALL it asks for ID, but it shows up automatically with the other person's ID, so I delete that and enter mine instead. I then click SIGN IN, but then it says "Unknown error", then I click OK, then it says "We could not complete your request. There was an error in the App Store. Please try again later. (4)". How do I get rid of all info of other people's IDs so I can get the app through my account again?
The app that I'm trying to download actually might have been a pirated app. But I deleted it, so why is it not letting me get it through my account?
Please help!
Thanksyou may delete this discussion. I fixed the issue
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Is it possible for deleting all the apps from the appstore which are showing up in the apps not on my phone section. Before I was able to delete them from itunes but now I am not able to find that option.
You can hide them via your computer's iTunes : iTunes Store: Hiding and unhiding purchases - Apple Support
The 'x' might not show on their top left corner (it might be invisible), but clicking where it should be should hide the app. -
In-app purchase of Hellfire coins taken out of bank through Paypal, even though there was a balance left over from a gift Card in app store.
Biancasmum wrote:
I transferred $8.50 into the visa debit card. Which made my balance in the card $8.50. I then made an in app purchase for $8.49.
Did you allow for Local Taxes ?
If not... your iTunes Account my be showing that Money is owed.
No one here can see your Account Info as this is a User to User Forum.
Suggest you Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
OR... add another couple of Dollars to your Card and try the Purchase again. -
How can I completely delete an app, so it won't even be listed in the app store under purchased items? And I will stop being prompted to make updates even though I've removed it from my iPad?
Once an app is deleted from an iOs device, you will no longer be prompted for updates. Update alerts only occur for apps curently installed.
Purchases can be hidden (but not completely deleted) from the purchased list, but only using itunes on a computer. -
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You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
Purchased cant be completed unable to download in the apps store
purchased cant be completed unable to download in the apps store why it is happen..help
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
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Hi,
I have only just upgraded to iOS 7 on my iPhone 4 and am having a problem with Viber. When my phone came on for the first time after the update I could see I had 2 new viber messages, when I went to open viber it asked me to register my number, which I did. Once the app was open I noticed all my message history was gone...
I still have an itunes backup of my phone just before the update, I restored it to this backup, followed the same process and now viber will not even work (the access code wont sms to me and the phone call option for recieving this code also come up with some error about not being able to do this at this time).
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So to questions:
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Please help.
Thanks.Look iTunes>Preferences>Devices...is a backup listed for your iPhone 5 dated BEFORE you restored your iPhone 4 backup to your iPhone 5? If not, your data is gone. If there is a backup, on your iPhone 5: Settings>General>Reset>Erase All Content & Settings. You should now be able to restore that backup, if it exists, to your iPhone 5.
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