I paid for an Office 360 subscription, but my Word and PowerPoint apps don't recognize that I have done so. No idea what to do!

As the heading says, I downloaded the free Word and PowerPoint apps. Then I purchased an Office 360 subscription through the iTunes store. However, the apps are not recognizing that I have done so. I have signed in and out multiple times. Help!

In my expereince with Office 365 (in other arenas of functionality, but seems consistant), it may take a while for the purchase to register properly on the server. (yeah - welcome to Microsoft's cloud implementation. A joy and wonder to behold <sarcasm intended> )
Otherwise, try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
May not help, but won't hurt.

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HT4098 I have paid for an iPad magazine subscription, but I can not see all the pages of the magazine. All I am getting is the free preview. The magazine company said to contact Itunes, where I don't see a solution.

I have paid for an iPad magazine subscription, but I can not see all the pages of the first issue I just got. All I'm getting is the free preview. I contacted the magazine publisher, IPC, who said to contact Itunes, where I do not see an answer.

You can contact iTunes Store Support here.
https://getsupport.apple.com/Issues.action
Click on Purchases, billing and redemption to get started. Are you sure that you actually downloaded the magazine? I have a subscription to one magazine and I choose to download the magazines on my own rather than automatically.

I paid for a one year subscription to the daily and after 6 days I was notified my subscription had expired. The Daily support does not respond. How can I resolve this?

I paid for a one year subscription to "the daily" and after 6 days I was notified my subscription had expired. The Daily support does not respond. How can I resolve this?

Hi there,
Your subscription was started on Mar 27, 2014 and ended on Mar 27, 2015. Since then no new renewal has happened.
If you have received a new code from your college then please visit https://creative.adobe.com/redeem to start your membership again.
^Ani

I paid for mountain lion $19.9 but do not have it downloaded on my mac yet

i paid for mountain lion $19.9 but do not have it downloaded on my mac yet

In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
If that does not suit you, you will have to discuss a refund with Apple, as they are the only ones who can say. Note that the App Store terms do say that all sales are final, so you are not guaranteed a refund, especially since whatever problems you had are not due to defective software.

HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

In the "Store" menu, click "Check for Available Downloads"

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

Try Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

did you download it? it wont show up unless you do

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion.
Try disabling anti virus software and turn off the Firewall in System Preferencs > Security & Privacy
Apps such as Little Snitch and Net Nanny can prevent apps from downloading from the App store including Mountain Lion.
Third party download managers are not compatible with the App Store.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

I just downloaded AOL Desktop 1.7 for Mac and I can't get my email to work. It welcomes me but I know I have new email but it doesn't recognize that I have ANY mail at all. HELPPPPPPPP Please

i just downloaded AOL Desktop 1.7 for Mac and I can't get my email to work. It welcomes me but I know I have new email but it doesn't recognize that I have ANY mail at all. HELPPPPPPPP Please

Hey I've been all over and can't get any help. I'm well aware its not an Apple product but its an app for Mac OS so I thought I'd try here. I bought 2 new iMacs yesterday for my parents (5K) and I'm just trying to get them some help as there in their 70's and AOL is all they know.
But hey thanks for your help,

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
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- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

My new Dell PC running Windows 8 does not recognize my iPad or iPhone. Worked OK for iPhone for months but would not work for new iPad. I removed /relaoded iTunes and now it won't recognize either iPad or iPhone.

My new Dell PC running Windows 8 does not recognize my iPad or iPhone. Worked OK for iPhone for months but would not work for new iPad. I removed /relaoded iTunes and now it won't recognize either iPad or iPhone. Got any suggestions?

Hi there Lizabethfromaz,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.

My nephew lend me his iPad and I have wi-fi service @ home, I get the wi-fi icon on top, it's activated but when I open Safari to go online it ask me for the password which I have and type in. It tells me I have typed incorrect pw. What's wrong?

my nephew lend me his iPad and I have wi-fi service @ home, I get the wi-fi icon on top of iPad, it's activated but when I open Safari to go online it ask me for the password which I have and type in. It tells me I have typed incorrect pw. What's wrong? I even called my internet server and they cant help! They're saying my nephew must have a block. I asked my nephew and he said "what r they talking about, I have no block" Can anyone help ME PLZ.

When you go to Settings > WiFi and see your network name does it have a padlock icon to the right of the network name? If so it is a secured network with a password.
How did you connect to your network from the iPad? From Settings > Wifi? Was a network password requested? Was it accepted?
If you touch the ">" to the right of your network name what do you see for IP Address, Subnet Mask, Router, and DNS?

Is there a way to remove installed updates from the App Store update window? I keep getting an alert that I have an update for Apple Remote Desktop. It says its installed, but the alert and the app keep showing up. Annoying!!

Is there a way to remove installed updates from the App Store update window? I keep getting an alert that I have an update for Apple Remote Desktop. It says its installed, but the alert and the app keep showing up. Annoying!!

Spotlight: How to re-index folders or volumes
http://support.apple.com/kb/ht2409
Mac App Store: Cannot update App Store purchases or updates do not seem available
http://support.apple.com/kb/TS4236
If re-indexing the spotlight doesn't fix it,we can try a few other tricks.

I can't remember my security question for my Apple ID. But when I press "send reset request to email" my email won't recieve it. What should I do?

I can't remember my security question for my Apple ID. But when I press "send reset request to email" my email won't recieve it. What should I do?

Wait a few hours and check the spam filter. If you still don't get it, ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102290)

I just paid the $19.99, and the app won't install. I have it already on my computer from a free trial a few years ago, but it won't let me continue without a serial number. My email didn't include that

I just paid the $19.99, and the app won't install. I have it already on my computer from a free trial a few years ago, but it won't let me continue without a serial number. My email didn't include that

Different licaensing methods, different serial numbers.
You won't be able to register a few year old software with the serial number from today.
Download a current version and install.

I paid for an Office 360 subscription, but my Word and PowerPoint apps don't recognize that I have done so. No idea what to do!

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