I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??

I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??
I haven't kept records of the songs I have paid for, and a number of songs have recently been displaying this message, making me search my computer for them. Most I have been able to find, but this one immediately "disappeared" the moment I attempted to play it after downloading...... how do I either get it back or get my money back???

How did you do this move? Unless you know what you are doing you have to move the whole, complete iTunes folder.
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

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Song could not be played because original file could not be found

Song could not be played because original file could not be found."
how do I fix/replace a damaged library without reloading all of my 3000+ songs?

Hello bartap,
I would be concerned too if I was not able to locate my music in iTunes. I recommend reviewing the following articles to locate you music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thank you for using Apple Support Communities.
Best,
Sheila M.

Getting error message when trying to play songs from library saying original file could not be found

when trying to play songs from library, getting message saying original file could not be found .. my full library all says the same .. can anyone help ?

Hello Ceeclass,
I suggest this article named iTunes: Finding lost media and downloads found here http://support.apple.com/kb/TS1408.
It should help you locate the media that is not playing in the iTunes library.
Take care,
Sterling

Smart Previews issue. LR5 catalog saying "The file could not be found" for entire collection. How do I "sync" or "find" the smart previews?

I created an LR5 catalog with 1:1 previews and smart previews. I then placed the catalog along with the previews and smart previews files into dropbox.
Came home to work remotely, opened the catalog from dropbox and I can see the photos in library mode. But once I go to develop, LR is saying "The file could not be found"
Smart Preview cache file is there right below the lrcat file.
Anyone know how I can make the catalog find that smart previews cache?

Thanks for the quick response.
There are ? next to the folders but that's to be expected because that drive is not connected to my comp.
And there are exclamation points next to each image.. but again.. drive is not connected. But I've used smart previews before and that was the fix to working without the original raw images available.
However the smart previews don't seem to be working this time as I cannot edit the images.

HT1923 I am using windows 7 and have upgraded itunes to 11. Now when I open my music library in itunes and click on a song it says "original file could not be found" Over 2000 songs come up this way and locate does not seem to work. Before the upgrade all

With Windows 7 I upgraded itunes to 11. Now in my itunes library, when I click on a song "original file could not be found" comes up. This happens with over 2000 songs, but it seems to be ones I recorded from cd's. Locate does not seem to work. Has anyone else had this problem?

Highlight a song that is supposedly missing, press CTRL+I to Get Info, say no when asked to locate the file, then look at the summary tab. Where does iTunes "think" the file should be? Where is it really? You may need to give a configuration file a minor tweak.
tt2

I paid for and downloaded an album but can't play one song

Hi everybody, this is the first time I downloaded and purchased an album from iTunes. Note: I purchased and downloaded on my iPhone
I just purchased and downloaded Outasight's "Nights Like These" album. However, for some reason, the third track ("I'll Drink to That") didn't fully download and process. When I go to my music library on my iPhone, "I'll Drink to That" shows up but I can't play the track. Whenever I try to play it, the album just skips to the next track.
I went to iTunes on my phone to try to download it again but "I'll Drink to That" shows up as $1.29 when I specifically paid for the entire album. In fact, the song even shows up in my PURCHASED panel but it just won't play. iTunes wants to charge me again.
How do I fix this?
P.S.
the album won't show up as a purchased album on my iTunes on my computer because I downloaded from my phone. How do I fix this? I am afraid if I sync my phone to my iTunes on my computer, I will lose what I have paid for.
THANKS FOR YOUR HELP if u do reply

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1386 When I sync my i-phone with my pc, will it pull audio from my phone to my i-tunes on my pc? My problem is I have songs on my pc that will not play - the message says "original file could not be found"... They play on my phone.

I am not sure if the synching will pull the audio from my phone and replace the 'not working' files on my i-tunes, or if it will replace the working audio on my phone with the non-functioning audio on my pc.
Thanks for any insight...

No it won't. You are getting that message because those song are no longer in your my music folder and itunes doesn't know where to look for the file.

When I try to play a song iTunes says "Original file could not be found"

I am getting a "!" next to my songs, and the message that the file cannot be used because the original file cannot be found.

iTunes' library keeps track of where your tracks are located. If you move a track, or keep your music on an external drive and don't turn it on before starting iTunes, or your computer's file system becomes corrupted, or iTunes' library gets corrupted, or..., then iTunes goes to where it thinks the file is located, can't find it, and you get !

My daughter was playing on my iphone 3gs and now it wont sync on itunes, it says a file could not be found.........please helppp!!!!!!

i dont know what to do

Did you delete the files from your computer?
BTW, you've posted in the iTunes Match forum. Is your question related to that service?

I purchased an audiobook but missing part 1 of4 and says part one could not be found how can I download part 1

I purchased an audiobook but is missing part 1 of 4 - says original file could not be found. When I ask to find it asks for a file name - as a beginner a have no idea Thanks

I have been getting the message from time to time over the last couple of weeks. I just click through, and the download haooens anyway. The other day I looged onto my accout in apple.com, and it simply wanted me to verify the ccv on the credit card.
I am glas your solution worked, but I am not sure you needed to do a full wipe and reinstall. There is some goofy stuff going on with the store, but nothing you can't get by.

TS1424 can't play some songs,keep getting original file could not be found...on my pc

Cant play certain song while in music libary comes up original file could not be found on my pc

Are the files still on the computer? If so, point iTunes to the files.

Original file could not be found. file is.itc2. will not allow me to play song.

Original file could not be found. There is an exclamation mark before the song, and it says "original file could not be found" the file is ITC2. Can someone please tell me how to fix this?

Do you use anything such as Windows Media Player, whcih may have done something to the files?
The message is blunt - the file cannot be found - it is no longer where iTunes thought it was.
Try looking in the folders where you would expect the music to be located. Look at the example below. In the first shot, you can see the correct path to the file. In the second shot, when iTunes can no longer find the file, because I have renamed it, the path changes slightly, but the original path is buried in there anyway.
Basically, the path is:
iTunes\iTunes Music\<Artist name>\<Album name>\<song name> or
iTunes\iTunes Music\Compilations\<Album name>\<song name>
Then you will have to work out what went wrong and correct it yourself.

Paid for and downloaded music, but cannot play it?

I paid for and downloaded music from itunes store, but now I can't play it... HELP... I have authorized and reauthorized my computer, the songs are showing up in itunes, when I go to info on the songs I am having problems with it shows that I purchased them, other songs downloaded on the same day play w/o a problem. I try to play the songs and nothing, tried to burn them to CD and it won't...

Audiobooks?
ot ibooks?
You are trying to "play" them where?

Once I have paid for and downloaded itune songs, can I burn them to a cd

Once I have paid for and downloaded itune songs, can I burn them to a cd?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Excellent choice of album by the way.

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??

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