I paid for basic program to convert PDF to Word or Excel - how to operate??

I paid for the basic program to convert PDF's to Word or Excel Documents.  When I pull up the PDF I want to export and click on export icon in the tool bar it takes me back to sign up for the service which I have already paid for and received email confirmation - help!!!

1. Make sure you signed up for "ExportPDF" or "PDF Pack", not something else.
2. Check you are signing in with the SAME Adobe ID used to subscribe.
3. If no good, go to Manage Account on Adobe's site and check your subscription is active. (If you just paid it can take up to 48 hours for some reason).

Similar Messages

  • I just paid to be able to convert pdf to word but get the message password protected.

    I have just paid to be able to convert pdf to word but get the message file is password protected. Have I wasted my money or is there a solution?

    This suggests that the file itself is protected, and the person who made it did not want it converted.
    You can check this in Adobe Reader by using File > Properties and looking under Securty. What does it show? (Screen shot wouldn't hurt).

  • Is using the adobe program that converts pdfs to word online secure?

    Is using the adobe program that converts pdfs to word online secure?

    Good day,
    Yes, Adobe ExportPDF is secure.  You can learn about our security in depth here: http://www.adobe.com/acom/systemreqs/
    Kind regards,
    David

  • Problem converting PDFs to Word or Excel, does anyone know why?

    I have been converting PDFs to Word or Excel for several years but lately every time I try an error message comes up saying "an error occurred while trying to AdobeExport PDF online", does anyone know why?

    Como não falo o Ingles, não sei se minha pergunta é correta! Na transformação de um arquivo editado em PDF para transformação em Excxel, noto que essa transformação não esta sendo feita para uma planilha do Excel (13). exemplo. Na planilha em PDF o valor é de R$ 25,00. Na transformação para o Excell 13, Esta constando 2.500. Quando abre essa planilha em PDF para fins de Impressão, ela é toda normal para uma planilha de Excell. Mas, quando faço a transformação de PDF para o Excel, distorce toas as colunas, apresentando um titulo do PDF abrangendo mais colunas. Caso haja uma resposta sobre esse meu problema, peço comunicar-me, em Portugues pelo E.mail  [email protected] ou E.mail [email protected]
    Obrigado
    Waldomiro

  • Convertir PDF a WORD como?   How to convert PDF to Word?

    How to convert PDF to Word? please
    como convertir PDF a WORD? por favor

    To convert a PDF file to Word format, you can use Adobe ExportPDF.
    You cannot do this with Workspaces.

  • Converting pdf to word or excel

    How could i do this ?

    Hi ,
    Welcome to the Community!
    You need our Acrobat software to do it, if you don't have then check this link for details and to purchase it as well: http://www.adobe.com/products/acrobat/pdf-to-word-doc-converter.html
    Thanks!
    Ankit

  • I just subscribed to your service to convert PDF to Word.  Now, how do I convert my PDF document?

    I just subscribed to your service to convert a PDF document to Word.  How do I use this tool to convert my PDF document?

    Hi again Ron!
    I saw your question in another post, and answered it there: How do I use ExportPDF?
    Best,
    Sara

  • Convert pdf to word or excel.

    I have tried to enter a subscription for 1 yr. @ $1.99/mo., but there is no
    place to activate it. All there is to click on is "Review-" and when I do
    that, everything disappears. I have done that twice and now I don't know if
    I have 2 subscriptions or none. Please advise. Many thanks. J.T.Waller

    Hi jwal1291926,
    I just checked your account using the email address you use here in the forums, and there is no order history. I'm not sure why neither of your orders went through, but I would suggest clearing the browser cache and try placing the order again.
    Please let us know if you need additional help.
    Best,
    Sara

  • Does the Retirement of WorkSpaces impact online services for converting pdf to word?

    I occasionally use Adobe to convert PDF files to Word or Excel files.  I am wondering whether the recent widely distributed email on retirement of Workspaces is relevant to me. Is the retirement of workspaces relevant to me if I am using the Adobe online service to convert PDF to Word or Excel files?  I ask this question because I do not know whether Adobe may be using Workspaces in the background whenever I request a file conversion. 

    No, this retirement does not affect ExportPDF.

  • Convert PDF to words

    I have paid to be able to convert pdf to word but I am very prblems with that

    There's a forum for that.  http://forums.adobe.com/community/exportpdf
    Unfortunately, this isn't it.

  • Converting PDF to word using OCR

    How do I convert a PDF file to Word format without the text changing on the Word document?

    Hi IBEW45,
    OCR is enabled by default when you convert a PDF to Word via the ExportPDF website. Just make sure that you're selecting the correct language for character recognition.
    If you're converting to Word from within Reader, it is possible to disable OCR. If you're encountering issues where there are odd characters in the converted Word file, you may be running into font issues. A good troubleshooting technique is to disable OCR. Here are the instructions: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
    Please let us know how it goes.
    Best,
    Sara

  • I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    Hi,
    I checked your account, your Export PDF service has been expired on Sep 24, 2014.
    Kindly contact our chat support: http://helpx.adobe.com/x-productkb/global/service-b.html
    Regards,
    Florence

  • Cannot Download PDF Pack but paid for the program.

    How do you download the PDF Pack program when I have already paid for the program?

    It isn't something you have to download. You just start using it. There are a number of ways to use it, but the simplest is probably to use it from Adobe Reader - just sign in.

  • What program do i have to download to convert pdf to word doc

    what program do i have to download to convert pdf to word doc? i just downloaded free trial of adobe and it wont let me convert file

    You need to use Adobe Acrobat for this.

  • I bought your program to convert PDF files to WORD doc. files. I did this and when I send the files as an attachment to recipients the recipients say the attachment is blank! I want a refund!!

    I bought this Adobe program to convert PDF files to Word doc. files so I could e-mail them as an attachment to people who do not have Adobe Reader. When the people got my e-mail with the attachment and opened it. The attachment was BLANK!! Is there a way to correct this?? or should I just get my money back and cancel this program?

    Hi bogy,
    How very frustrating! I'm sorry that your email attachment was blank. I'm sure this is a silly question, but did the Word file display as expected on your own machine? If not, then the issue is quite likely with the conversion from PDF to Word (but what you describe isn't a common issue that we're hearing about).
    If it looks OK for you, then I suspect the issue lies outside of ExportPDF. If the Word doc is blank when you open it, then please tell me a bit more about the PDF that you're trying to convert and we will take it from there.
    Best,
    Sara

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