I paid for movie and now it's gone from my library

i paid for movie, but now it's gone from my library & devices, can I recover some way?

Cook, this is the community forum. For problems with iTunes orders, you need to contact their Customer Support, either from iTunes, or from the receipt email.

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  • This content requires hdcp for playback.  so I paid $100 for it and now they stop it from working?

    I have an atv 2, my tv uses componet, I have used it to rent and watch movies on it for a year at least but now it says this content requires hdcp for playback.  so I paid $100 for it and now they stop it from working?
    I also have the first atv, I get the same message

    lol, I had to go look at the back of that, I've been using it so long with componet. I started getting the hdcp message a few months ago on it. been using it for years with componet now I cant.  what I meNt on the AT2 is that when I bought it, I was able to use it, rent moves, etc. since I got it using an adaptor because of my tv. It just recently was rendered incapable along with the componet output on the AT1.
    My tv is a 65"  Hitachi rear projection,  with no hdmi. It's old, but still has a great picture

  • HT1688 I had a iphone and downloaded a (paid for) app and now looking for it to put on my ipod..cant find it

    I had a iphone and downloaded a (paid for) app and now looking for it to put on my ipod..cant find it now to replace the app it is showingit costs $14.99.

    Usually if you press buy it then it will pop up a screen saying you have already purchased this item, would you like to download it again. You can also click on the purchased tab in the app store on your iPod provided you are using the same apple id that you use on your phone.

  • Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? B

    Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?

    Acrobat 9 for Mac can be downloaded from
    Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
    Follow the Very Important Instructions on that page first BEFORE you click the download link.

  • HT204053 My daughter and me use the same cloud ID and to buy songs and now all her contacts ended up on my new iphone 5  and I manually erased all from my phone and now they are gone from her phone.  How does she get back her contacts?

    My daughter and me use the same cloud and apple id to buy songs in the past.  I got first iphone 5 and after trying to set up itunes to phone I ended up with all my daughters contacts from her iphone on my iphone.  I then deleted them from my phone one by one and now they are gone from her phone as well.  How does she get them back on hers and what happen????  Help with cloud!

    That's what happens when you share the same iCloud account.  First, migrate his phone to a different iCloud account using a different ID (you can continue to share the same ID for other services such as iTunes if you want).  To do this, on his phone save any photo stream photos that he wants to keep to his camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll.  If he are syncing notes with iCloud that he wants to keep, you'll need to open each of your notes and email them to him so he can later copy and paste the text into new notes created in his new account.  Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; this won't effect your phone), provide the password to turn off Find My iPhone and choose Keep on My iPhone when prompted.  Then sign back in with a different Apple ID to create his new account and choose Merge to upload the data.  After doing this, he can go to icloud.com and safely delete your data from his new account.
    Then, if your contacts were on your phone when you last backed it up to iCloud, you can restore them by following Winston Churchill's user tip here: https://discussions.apple.com/docs/DOC-4841.  This involves turning off your wifi after your phone restarts during the restore process, then saving the contacts on your phone and deleting them from iCloud prior to turning your wifi back on and allowing the restore process to finish.  You can turn off your wifi either by pulling the cord out of the WAN port in your wifi router, or by simply unplugging it.

  • Upgraded and now 6 forms gone from account!!

    Upgraded and now 6 forms gone from account!! I upgraded to use those forms. HELP!

    Which PPC processor do you have?
    You can try to update to the latest Flash version that your OS and your computer supports.
    *http://kb2.adobe.com/cps/838/cpsid_83808.html
    *http://kb2.adobe.com/cps/142/tn_14266.html
    Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
    * http://www.mozilla.com/firefox/6.0/system-requirements/
    For an unofficial Firefox 4 compatible version (TenFourFox) that runs on PowerPC Macs with OS X 10.4.11 or OS X 10.5.8 you can look at:
    * http://www.floodgap.com/software/tenfourfox/
    * http://code.google.com/p/tenfourfox/
    Firefox 3.6.x (Mac OS X 10.4 and later) can be found here:
    * http://www.mozilla.com/en-US/firefox/all-older.html

  • HT204150 My iphone contacts got synced with my daughter's ipod contacts and she deleted my contacts and now they are gone from my iphone.  How do I recover my contacts?

    My iphone contacts got synced with my daughter's ipod contacts and she deleted my contacts and now they are gone from my iphone.  How do I recover my contacts?

    First, your daughter needs her own iCloud account, otherwise her ipod will sync will all your data (email, calendars, contacts...).  If you have a backup or a copy on your computer, you could turn off iCloud syncing on your iphone, then restore from your contacts via iTunes.  After you get a new account for daughter, you can then turn on iCloud.

  • I have an iphone and my daughter has an ipod.  She has all my contacts showing up on her ipod.  I deleted them and now they are gone from both.  is there any way of retreiving this deleted information.

    I have an iphone and my daughter has an ipod.  She has all my contacts showing up on her ipod.  I deleted them and now they are gone from both.  is there any way of retreiving this deleted information.

    When you share an iCloud account, any data you sync with the account is merged, and any actions you take on one device (such as deleteing contacts) is synced to all other devices sharing the account.  To avoid this, each person's device(s) should have a separate iCloud account with a separate ID.  (You can continue to share your iTunes account; it does not need to have the same ID as the one used for iCloud.)
    To create separate icloud accounts, decide which iPhone will be keeping the current iCloud account.  On the one that will be changing accounts, go to Settings>iCloud, scroll to the bottom and tap Delete Account.  (This will only delete the account from this phone, not from iCloud.  The phone that will be keeping the account will not be effected by this.)  When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone.  Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom).  Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge.  This will upload the data to the new account.
    Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).
    As for recovering the deleted contacts, you can try restoring her phone from her most recent backup.  This may recover the contacts, however it often doesn't.  Restoring to an iCloud backup has to be done in the initial setup process.  If she have any data on your phone now that is not in the backup that she wants to save she will need to do that first.  Then go to Settings>General>Reset and tap Erase All Content and Settings.  You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup.  Be sure you are connected to wifi and your charger as this will take some time to finish.

  • I downloaded the latest update yesterday and now itune is gone from my pc because it didn't download correctly

    I downloaded the latest update yesterday and now itunes is gone from my toshiba laptop.  I get a message msvcr80.dll. Any suggestions why

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall press on)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I bought music but credit card was messing up. I got the music and then it was gone. I fix credit card and paid for music and now I can not download it again

    I bought music and then credit card messed up. I had to fix credit card then I got billed and paid for music, now I can not download it again. I tried going to download music on itunes. Not working.

    Then I would just contact apple, we are just users here.
    http://www.apple.com/support/itunes/contact.html

  • A while ago when the I updated my Iphone I didn't get my apps back, That wasn't a problem but I wanted to have my tom tom back. I already paid for it and now I had to pay for it twice is there a solution for my problem thank you

    A whola ago when I updated my Iphone I didn't get my apps back I had bought a tom tom and now I had to pay for it again is there a way I can get my money back I don't want to pay twice for my tom tom

    YouYou have always been able to redownload apps:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT204074 I have an iPod nano and I had purchased from iTunes random songs and downloaded lots of my personal albums and now they are gone from my iTunes account and they are in SyncUp.  I never meant for that to happen.  How do I get them back to my iTune

    I have an iPod nano.  Somehow an update for SyncUp appeared and I updated it.  Now all the music from my iTunes account including songs I purchased and my own personal albums are all on SyncUp.  I definitely did not want that to happen.  How do I get my music back to my iTunes account?  Thank you.

    iTunes and Apple's devices work as an ecosystem. iTunes is designed to sync with Apple's products, not anyone else's. You'll need your songs in a format compatable with the Samsung phone and to use the software transfer program supplied/recommended. It is essentially not an Apple/iTunes problem. You may have better luck finding the information you need on Samsung's forums.
    tt2

  • HT5824 Somehow my yahoo messenger got joined with my contact list on my phone. I deleted them, and now they are gone from my messenger. Is there any way they are saved in the cloud for a period of time so I can recover them?

    Somehow my yahoo messenger got linked to my phone contact list. I deleted them from my phone, and now I have lost them in messenger. Is it possible to retrieve them somehow?

    Run App Store, authenticate with the AppleID used to register the Mac and check in the purchases tab. If you're entitled, the iLife apps should appear there for re-download.
    No, borgeano, in this modern Lionized world physical install media are passé. Need to convince Apple's servers to cough up the goodies.

  • HT1296 I plugged my phone into mac computer and now everything is gone from phone. How do I get it back?

    I plugged my iphone5 into my computer and now all of my info is gone from phone. How do I get it back?

    When you connected it to thecomputer did it give you any errors?
    Did you have your phone backed up to icloud or to another computer?
    connect your iPhone to your computer with a usb cable
    open iTunes
    go to Storage
    find the "Restore" button
    click on it.
    your data will be restored.

  • Where can I go to get OS X Lion. I paid for it and now I can't seem to be able to download it anywhere.

    I purchased OS X Lion. It worked. I bought and installed OS X Mountain Lion. It doens't work. Its slow. And is getting slower. Takes for ever to boot up and the problems just keep coming. I have to repair permissions almost daily because Mail and Safari lock up and bounce and bounce and bounce. Have to force quit. Can't relaunch the system because everything disappears - icons, screen, everything. Sometimes I even have to just push the power button to get the thing to restart.
    I'm tired of this. I want Lion back but I can't seem to be able to download it off of the App store when I purchased it there. And funny, its on'ly one version back. You should be able to get it without having to jump through hoops.
    I hate Microsoft and I'd hate to have to move in that direction but I'm tired of the headaches I'm getting with ML. Its just not worth it.

    HI Pete.
    I have a 27" iMac. (mid 2010).
    2.93 GHz Intel Core i7
    It has 12 GB of memory with the ATI Radeon HD graphics card.
    And at present I'm updated on up OS X 10.8.3. And this is the basic minimal system. I have not put any of my software on except for my email and Safari. I loaded my bookmarks and such. Other than that. Nothing else.
    I've updated everything but iTunes. Really don't like the new iTunes so I haven't updated it to 11.02.
    I don't seem to have issues with the memory. I ran them through Tech Tool Pro and they passed. Same with the graphics card.
    This primarily seems like a software issue. OS X Lion worked great. I updated to OS X 10.8 on my MacBook Pro when Mountain Lion came out and I've had no issues on it. Runs fast and the issues I have are all on my iMac. I updated to 10.8 on my iMac in late January. Decided that enough time had passed that any major bugs would of been worked out by then and since my MacBook had no problems I figured Ok.
    Since my problems started, I've read about sleep problems but hadn't really noticed them until the last couple of weeks. My iMac does not wake up but only about 50% of the time now. Even worse since I reinstalled the OS.
    I'm just wanting to go back to Lion. Seemed to run faster. Software issues were minimal. And I didn't have to run diagostic software on a daily basis to get my computer to just start up.
    Kevin

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