I paid for my bill twice and need my money back
I just paid for my bill 2 days ago and found out I paid for it twice and I tried calling customer service and they told me call *611 and wait and that doesn't work how can I get my money back
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Similar Messages
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I paid for an app twice and was informed Apple needs to credit my credit card
I paid for an app twice and was informed Apple needs to credit my credit card
Then contact them. We are just users. You are not speaking to Apple here.
Apple - Support - iTunes - Contact Us
Apple - Support - iOS Apps - Contact Support -
I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!
monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport -
I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!
The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more. -
i just paid for Adobe Acrobat Pro and I can not download the program, every time i go to down load it tells me it doesn't download in my language which is English? why is this program I ordered not letting me download
http://www.howtogeek.com/120277/how-to-install-flash-on-the-nexus-7-and-other-jelly-bean-devices/
You do not need a Beta channel build of Firefox (which currently is 32.0b6) to use Flash as the issue was you needed Firefox 27.0 or newer to use the old Flash 11.1 plugin on Android '''4.4'''. after it came out on tablets/phones.
What Nexus 7 version do you have as there was a 2012 and a 2013 model. A easy way to tell if it is a 2013 is it has a camera on each '''back''' and front while 2012 only has one on front.
If it is the 2012 then it has a Nvidia Tegra 3 so the old Flash 11.1 Plugin is disabled.
For reading only as Bugzilla is not a discussion forum or for "me too" comments.
*[https://bugzilla.mozilla.org/show_bug.cgi?id=968219 Bug 968219 - flash does not work on Nexus 7]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=957694 Bug 957694 - Hang/deadlock with Flash on 4.4 on Tegra3] -
I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions. What can I do to re-install my account?
I have a copy of the invoice. How can I get it to you? My CC had been working just fine until I tried to upload the new 2014. I have uninstalled ALL of the 2014 version I had thinking I could re-install all of them but now I cannot even find my account.
I bought two packages. The other eMail address of my colleague who has the other version bought is <Removed by Moderator>
Right, now I no longer have ANY versions of CC and I need to get them back. Help. -
When i try to buy an app from the app store it ask for my billing imformation and when i type everything in it tells me the imformation does not match my bank records. Ive also tried using my wifes card to buy apps and it says the same thing. Any ideas?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information. -
How do I reorder songs in a playlist in the new itunes??? I can no longer just click and drag. When I click, it doesn't move!!!! Need help ASAP- trying to prepare for an aerobics class and need songs in a specific order!
Vera,
Use View > View Options, and set 'Sort By" to "Manual Order."
Then you will be able to drag-n-drop songs up and down the list. -
hello. So I have used my iPod touch 4g for 2 years now and need to change the battery. My question is: will I lose everything I have on my iPod like my music,pictures and apps if I change the battery on my iPod touch 4g?
Thanks for answerIf you go to Apple, they will not replace your battery, but exchange your iPod for a refurbished iPod of the same model with a new battery. Therefore you will lose everything that is not backed up. If you change it yourself or have a third party change it, you will most likely not lose anything (but still best to make a backup as lllaass suggested).
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I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.
Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy -
I just paid for Adobe PDF pack and I think I am having problems installing. When I select to print from word, PDF is not an option. Help!
Hi voltric2014,
If you are on Windows, you can download and install the CreatePDF Desktop Printer, which would allow you to "print" to PDF from Word. You'll find a link to the installer on the CreatePDF page at https://cloud.acrobat.com. Here are the instructions for installing it: Using Adobe PDF Pack
Please let us know if you have additional questions.
Best,
Sara -
We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
What problem are you having with your service or device? (Removed)
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator -
Same no ranges for both Billing doc and Accounting Documents
Hi friends,
My client requirement is he want to use same number ranges for both billing document and accounting document.
Is it possible?
Regards
SasiHi,
For Accounting Documents...Create a number range using the TCode : FBN1
Give the range as the one which you specifed for the billing doc and make a check over the External Entry.
Assign this Number Range to Your Accounting Doc. Type.. using the Tcode OBA7.
Hope it'll work as per your requirement.
Regards,
Venkatesh.S.P. -
HT5622 Keep asking for my billing details and I enter them correctly and it won't proceed?
Keeps asking for my billing information and it won't proceed after I enter it although the details are correct
http://support.apple.com/kb/ht1918 <--- changing iTunes method of payment
http://support.apple.com/kb/HT5552 <--- iTunes Store approved methods of payment -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena
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