I paid for PDF Pack and keep getting an error 404 - file not found when I try to do anything

Just paid for PDF Pack and cannot get it to start working.  Have a file open, went to account, create, got to website, and it wont let me do anything,

Hi EJ,
I wanted to check in to make sure you have everything working at this point?
Let me know if you have further questions.
Regards, Stacy

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    I wanted to check in to make sure you have everything working at this point?
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