I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription. Help?

Hi divabuyer,
It sounds like you're trying to convert to Word from within Reader, is that so? Are you signed in to Reader? If so, you'll see your name in the upper-right corner of the Reader application window.
If that doesn't work, please try llogging in to https://cloud.acrobat.com/exportpdf with your Adobe ID and password.
Let us know how it goes.
Best,
Sara

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After you reset the password did you go to Settings>iTunes and App Stores and sign out and sign back in? You have to.

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Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

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If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
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Music
AL, AZ, CO, CT, DC, DE, HI, ID, IN, KY, LA, ME, MS, NC, NE, NJ, NM, SD, TN, TX, UT, VT, WA, WI, WV, and WY
Videos
AL, AZ, CO, DC, DE, HI, ID, IN, KY, LA, ME, MS, NC, NE, NJ, NM, SD, TN, TX, UT, VT, WA, WI, WV
Applications, Software, and iPod Games
AL, AZ, CO (city tax), CT, DC, DE, HI, ID, IL, IN, KS, KY, LA, ME, MA, MI, MN, MS, NC, NE, NJ, NM, NY, ND, OH, PA, RI, SD, TN, TX, UT, VT, WA, WV, WI, and WY
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I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription. Help?

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