I paid for the textfree 100 minutes and it charge me 3 times?!?!
i just wanted to get 100 minutes and it charge me three times but i didnt get any more minutes
Hi tweedy41,
Pleasesee Adobe ID, sign in, and account help. You'll need to Contact Customer Care to have your accounts reconciled. I was able to find the account under the same email address that you use here in the forums. It looks like you ordered a subscription today, but that order hasn't processed yet.
A Customer Care agent should be able to help you get things sorted out.
Best,
Sara
Similar Messages
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I cannot edit a PDF file. When I try it redirects me to payment screen and I have already paid for this! I would like to talk to someone per phone. You have easily taken my money and I would like support.
"Adobe dc program"???
Such does not exist; at least not from Adobe.
As has been asked - What, specifically, was subscribed to? It is identified on the receipt Adobe provides for each subscription account one opens.
Be well... -
I paid in advance for a year of photoshop and was able to download lightroom but the photoshop will not download .Any sugessions?
Sheilag44930607 do you receive any specific error messages when you try to install Photoshop? What version of Photoshop are you installing? Finally what operating system are you using?
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hi there i order despicable me 2 howver notice i was charged 2 times and only ordered the movie once also have several charges done on dec 7 for 18.87 several times which i did not order anything that day off of itunes i would like my cc charges reversed as i did not AUTHORIZE THOSE CHARGES
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support.
You've checked the purchase history on your account to see what the 18.87 charges were for (they may have been from a day or 2 before the Dec 7th), and nobody else has acess to your account or devices and may have made them ? It not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I paid and was charged for an in app add on but never got it>
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action -
Paid for the combo cc photoshop and lightroom no install
cant get the download to start at all. I just paid and got the download now button but it doesnt do anything. Adobe is not open on the weekends. Not happy
Hi angeltraci2000,
Please change your browser and try again. You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha -
hello ive been trying to get this matter token care of for the past 24 hrs and still no help im getting very upset now I paid 100 plus $$ to have this program that isn't even working I would like to speak to someone about on the phone I got a 1800 number for tech but everytime I call it hangs up and says to chat........ ive been doing that all day yesterday its kinda getting old telling the same thing over n over again so I would like some real live help a number I can call or someone can call me 402 802 1211 everytime I try to do something on this it ask for my serial num I put it in and it says invalid number and when I do my pics it has trail across them
Hi,
I'm sorry to hear that you are having problems but this is a user to user forum and only occasionally visited by Adobe staff. Depending on your version of Photoshop elements, you may be able to get help through the chat sessions starting here
https://helpx.adobe.com/uk/contact.html?promoid=KLXNA
If you give us details like your operating system, Photoshop elements version and the problem you ae having, someone may well be able to help you.
Brian -
I downloaded the album the gap band greatest hits,but one song didnt play all the way through.the song was party train..i paid for the whole album,but didnt get what i paid for..how can i resolve this problem??
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
Before I updated my iPod I had all of the songs to an album that I bought on iTunes. After I updated my iPod I only have 5 of those songs from the album. I would like to know how I can get the rest of the songs cause I already paid for the album and I went on my computer and it said that I have to pay for them even though I already paid for the whole album. So what do I do?
Sync with the same computer iTunes that you normally sync with.
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When trying to Airplay from my Macbook Pro Retina, to AppleTv3 it plays for only a few minutes, and then jumps back to the Mac. It seems to do this no matter what I play, music, movies or pictures. I just bought a new router. This could affect it.
I have been playing whole movies before from VLC without problems.
Any Ideas?Welcome to the Apple Community.
Yes it's network issues or settings that cause these types of problems most of the time.
The following article(s) may help you.
Troubleshooting AirPlay
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues. -
I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.
Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy -
I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.
You need to uninstall the trial applications and reinstall from the CC app.
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after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?
sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
when signing in, use the same adobe id you used to subscribe. -
I have followed the instructions, gone to my command/order which states I have paid for the product and it is ready to download. I have then, gone to 'my downloads' and it advises me that I have no downloads available! What next?
The product is online and accessible via the web site. It was accessed via an email connection.
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i paid for the single after effects cc app and I used the same account with the expired free trial . so after paying for after effects, i try downloading it but it brings up a screen saying that i need to purchase after effects to continu
Activation Stuff
Mylenium
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