I paid full price for an outdated Imac. Anything I can do?

I bought an Imac almost a month ago from a certified Apple retailer (connecting point), and it turns out they had outdated machines on their shelves. I paid the full 1200 dollars for the base model thinking that I would be buying the upgraded Imac (quadcore i5, updated graphics, etc), but it turns out that was not the case. I ended up walking out of their with the old Imac and not even realizing it until I got home and checked the specs. Everyone has refused to let me return it or do anything for me, including Apple Support. What can I do?

This is a problem you need to resolve with the vendor. Normally returns for replacements only apply within 14 days after purchase.

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5 days ago I bought a 13" mac book air from an apple store. It does NOT have Maverick on it! I paid full price for it but since it has the old operating system-.I kind of feel like I purchased a "clearance" item but payed full price! any advice?

5 days ago I bought a 13" MacBook Air from an apple store. It does not have Maverick on it! I paid full price for it, but since it has the old operating system I kind of feel like I bought a "clearance" item but payed full price for it! Does anyone have any advice, wisdom etc. This is my first Mac and I'm really bummed that it's not the latest and greatest. I know I can download maverick for free.....but are there other differences? Maybe something else that I thought I was getting but didn't? Thanks.

There is no difference, you didnt get "shorted" Mavericks is a FREE DOWNLOAD
Open the APP store and download Mavericks.
You didnt buy a "clearance" item, you just got an Air that was there at the shop before Mavericks was released.
There is no difference other than a 40 min. download.

I just paid full price for PS. 6, far to many questions. where can I get a full manual?

I just paid full price for PS. 6. I have far to many questions . where do I get a manual?

Hi there,
There's lots of ways to get started with Photoshop CS6 that may help solve a lot of new questions. You can visit Adobe TV which has an entire list of videos that explain Photoshop CS6:
http://tv.adobe.com/watch/learn-photoshop-cs6/what-is-photoshop-cs6/?go=13211
You can also check out our Getting Started pod here in the forums that has a lot of helpful links to introduce you to Photoshop:
Finally, there's a really fun new way to learn Photoshop called LevelUp for Photoshop. It's a free Photoshop Extension that has fun interactive games and tasks that you can play and learn from. There's also a leader board and as you play you earn points from the tasks you complete. You can download it and check it out here:
http://success.adobe.com/microsites/levelup/index.html
I hope this helps! We're here in the forums if you need help with any getting started questions you have with Photoshop, so please don't hesitate to utilize the community to help you! : )

Upgrading to 3Gs I paid full price for 3G one year ago

I'm not sure I understand what the cost of upgrading would be for me. I paid the full price for the iPhone 3G last June because I was not eligible for an upgrade at that time. (I had a WiMo phone then)I did have to sign a new contract with the phone.
My accounts says I am eligible for an iPhone upgrade on the 13th of June, but I don't know if this will mean a mid year contract price or not since I did not get a subsidized phone price last year.

Because AT&T is the exclusive cellular provider for the iPhone in the U.S., and because of the subsidy you were provided for the phone you were using prior to purchasing the iPhone 3G.
Before the iPhone 3GS was announced, AT&T's prices were as follows:
The subsidized price for the 8GB iPhone 3G was $199, and for the 16GB, $299.
The non-subsidized price for the 8GB iPhone 3G was $399, and for the 16GB, $499.
AT&T's no-contract price for the 8GB iPhone 3G is $599, and for the 16GB, $699.
Both of these price options required a two year contract. This price was/is for existing subscribers who don't qualify for AT&T's subsidized or discounted price with a new phone. This ensures that AT&T recoups the subsidy they provided you for the phone you were using prior to purchasing the iPhone, but you will qualify for AT&T's subsidized or discounted price with a new phone much earlier in the new contract term.
When you purchase the iPhone 3GS at AT&T's subsidized or discounted price, the same will apply if your iPhone 3GS is lost or stolen and you want to purchase a new iPhone 3GS before you qualify again for AT&T's subsidized or discounted price with a new phone.
Next year at this time when Apple releases a new iPhone model, more than likely you will not qualify for AT&T's subsidized or discounted price for the new iPhone or for any new phone at that time.

Why did my contract restart after I paid FULL price for a phone

A while back I added a line to my account for my son, I gave him one of my old Smart phones, galaxy S-III, I have never used an upgrade on that line ever. I Just pre-ordered the Samsung Edge, Paid FULL price on Verizon web site. I just looked and I seem to have a new 2 year contract on a line that didn't have ANY contract. Can any one explain this to me? If I cant pre-order a phone or buy a phone on the Verizon web site with out getting locked into a new 2 year contract then i'll order phone's else where.

Contact customer service. They can see the history of your line and see that the same device ID from your line is the one on your sons line. They will have a record of exactly how the transaction of the order was done online, including the amount paid at that time. they should be able to cancel the contract if you paid the $800 up front

I paid full price for my unlocked phone to be able to use it when I travel overseas. Now I'm in Indonesia and I can't use my phone with local sim card. Why?

As above. This is really starting to **** me off.

Perhaps you didn't a actually buy an "unlocked" iPhone, you just bought one "without contract" - they are both "full price".
Where did you buy it?

I bought an iphone 5s from the apple store and paid full price for it. (tmobile) and its LOCKED. how can i unlock it?

this is outrageous. I bought a tmobile iphone from the store to use with my att (i didnt want a 2 year contract) and it ends up my sim cant be used. I paid 800 dollars for a phone i cant use? how am i supposed to fix this. please dont ask me to take it to a att store or apple store because i live nowhere near one. Also it even described the iphone 5s being unlocked.

Buying an off-contract phone does not guarantee that it will be an unlocked iPhone. You need to explicitly request it to be an unlocked iPhone when you purchase it.
As KiltedTim suggests, try returning it to the store where you purchased it in exchange for an unlocked iPhone. If that is not possible, you can try contactign T-Mobile to see what their policy for unlocking iPhones is, they may do that for you (but they may charge a fee too).

My "subscription" is expired even though I paid full license for CS6 while in Emily Carr Uni.

so i tried to go use my illustrator and a window pops up saying my subscription is expired. that i need a new serial code.
I've paid full price for CS6 in Emily Carr University, so why dont I have access to my CS6? I have the actual CD. why can't I use my programs! I haven't even upgraded to Creative Cloud.
I want to use my CS6 please. fix it.

You MAY have the problem described below... did you buy THROUGH your University, or direct from Adobe as a student?
If through your University, they MAY have sold you a time limited serial number... contact your University
Education CS6 serial number expire after 2 years https://forums.adobe.com/thread/1564342
-and https://forums.adobe.com/thread/1570498

I bought my software pack iWork 2008 at the apple retail store and I cannot get any updates and apple App Store won't help me. Does any one know how I can get the upgrade without paying full price for a second time? I paid $99 for the iWork family pcan'

I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.

iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID.

Iphone 6 64GB (model: A1586) + Sprint Carrier + have paid full price of 749 USD (excl taxes in Nov 2014) = Unlocked or Locked Iphone 6??

Hi all,
How should I start. Will try to keep it short and to the point:
I was in US in Nov 2014 for work
In Nov 2014, I have purchased on online Apple Store US in first instance an Iphone 6 64GB (model: A1549) with T-mobile carrier (unlocked version) for a price of 749 USD (excluding taxes & etc)
Upon arrival at Apple Store at Monterey, CA, to pick up above purchase. I had discussed with Apples sales person that I lived in The Netherlands and that latter purchase should be compatible on the Dutch mobile phone carrier: Vodafone and that full LTE-capabilities would work in The Netherlands.
This Apple Sales person had advised me that I should purchase a different model and should change from model: A1549 to model: A1586.
He showed me this website: https://www.apple.com/iphone/LTE/. Based on this site and his expertise, I believed him and have changed above model and have purchased an Iphone 6 64GB (model: A1586) with Sprint Carrier for price of 749 USD (exl taxes & etc)
I have read so many stories online, that I am screwed with this above purchase, because I have purchased a simlocked Iphone and that I will not be able to use this phone to its fullest capabilities and also not workable with my Dutch simcard of Vodafone.
I kindly ask your expertise opinion, whether my Iphone 6 64GB (model: A1586) + Sprint Carrier + have paid full price of 749 USD (in Nov 2014) is sim-"Unlocked" or sim-"Locked" Iphone??
If "Locked", are there any solution to have it unlocked since start of, I think, Jan or Feb 2015 Sprint carrier will be selling unlocked Iphone 6. Prior to latter date, it doesn't say whether they will apply this retrospectively for other phones as well.
If "Unlocked", please confirm how I can check this? If I look at the current price for the Iphone 6 with the Sprint carrier and 2 year contract. This combination is being sold for 199 USD (excl taxes). I would think that my Iphone is unlocked since I have paid 749 USD (excl taxes) in Nov 2014.
Please, please help me guys...I guess this is lesson learned for me the next time to do a better research before buying any Apple Iphones in US to be used in Europe (in this case The Netherlands).
Thank you in advance for your help and taking a look into this issue.

Hi Peter,
I did insert my Dutch Vodafone simcard on the Iphone and it works.
I read on some newsgroup that at some point I will not be able to make use this phone, because Sprint would give a certain window to activate the Iphone and if you don't do it, then it would lock the usage of any simcard beside a Sprint simcard. Due to latter, I got nervous and wanted to check this to be sure that there is no need to get stressed all about it.
Indeed, you are right, just checked the model of my Iphone 6 an can confirm is a (CDMA) Sprint MG6G2LL/A.
I am not sure what you mean whether I have "activated" my Iphone. For my understanding, could you please explain what you mean with "activate"?
Did I need to follow certain procedures on the Iphone? I just took out the Sprint carrier simcard when I came back to NL and just popped in my Dutch Vodafone simcard on this phone and was able to internet with LTE and receive and make calls.
When I purchased this Iphone in US, there was indeed a Sprint carrier simcard in the iphone. I never did anything with this Sprint carrier simcard.
I had only made of use of this Iphone in US and in The Netherlands:
of its (free) wi-fi capabilities on the road during my stay in US and
had tested it in US by inserting a Dutch T-mobile simcard and a Dutch Vodafone simcard in this Iphone.
And I was able to calls and receive calls with both Dutch simcards on this Iphone in US.
Upon arrival back in The Netherlands I was able to make use of the 4G/LTE capabilities.
But did find out that sometimes it would act weird and therefore I had linked it that it was due to the Sprint simlock.
Based on above facts, what would your answer be? Did I miss something else that I needed to take account on?
And to be frankly, looking at the paid price for the Iphone 6 64GB of approx 749 USD (paid in Nov 2014) and the price offered for a Iphone 6 64GB icm Sprint subscription would be 299 USD (as of today, Jan 2015). I would assume that I have unlocked version. Wouldn't you agree on this?

How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work

How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work in CC.

Your key cannot work in CC, it's newer version, and would require a new purchase.
Downlaod CS5 here.
Download CS5 products

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

Photography plan is $9.99 and any added single subscription is $19.99
Cloud Plans https://creative.adobe.com/plans

Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?

Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?

rv_raul82 wrote:
Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?
No.

I bought 3 films and none of them had subtitles or alternative languages: why? I paid full price (like a dvd) without the same options. Why should I pay the same price? What I want is to change languages or to have subtitles (Kung Fu Panda2 and Rise..apes

I bought 3 films and none of them had subtitles or alternative languages: why? I paid full price (like a dvd) without the same options. Why should I pay the same price? What I want is to change languages or to have subtitles (Kung Fu Panda2 and Rise of the Planet of the Apes and SpongeBob).
Pease tell me.
Best Regards

You can't change languages in any of the movies offered in the store. Some movies have subtitles but it is in the same language as the movie.
Depending on what country you are in, you may get movies in that countries native language.

HT1491 If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

Welcome to the Apple Support Communities
You'll purchase the rest of the album, so you'll pay the same as the cost of the album but without the cost of the previously purchased song

I paid full price for an outdated Imac. Anything I can do?

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