I paid subscription but app says trial expired

I had a trial version of PS and LR on my computer, that my roommate put on.  It expired. I later decided that I wanted to buy them, and so I did.  After purchasing on line, I downloaded the Creative Cloud fine. The apps, however, say that the trial version has expired and only give me the option to BUY.  Well, I already bought it.  And, I can't use it.  This is a real inconvenience, and I can't find an answer in the community (read: community=cheap way to make customers search for their own solutions, wasting vast amounts of time,  rather than provide proper customer support).

Hi Suzanne,
Please refer to the help document below to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

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