I paid the $19.99 but was only allowed one conversion?

I was in adobe reader and wanted to use the online feature to convert a pdf to word. So, I paid the $19.99 and was able to convert one file, but now when I try to convert additional files I get routed to a screen that says I have zero conversions left, or I am invited to enroll again and start down the "pay $19.99" route. What am I doing wrong?

I'm sorry to hear about the trouble you're having!
Could you try these steps:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
David

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I paid the $19.99 but was only allowed one conversion?

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