I paid to convert a file from pdf to Word doc. and it is unintelligible. Why ?

I paid to convert a file from pdf to Word and it is unintelligible. Why ?

Hi M & B P,
Please give the following a try:
If you're converting via the ExportPDF website, log out, clear the cache, and then log back in.
If you're converting from within Reader, choose Help > Check for Updates to make sure that you have the most current version.
Please let us know how it goes. If you're still having problems, please let us know how you're converting, what browser you're using, and whether you're on Mac OS and Windows. We'll do some deeper digging if need be.
Best,
Sara

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