I phone 4 apple id problems
my i phone 4 went into recovery mode so i restored the phone and when asked to enter my apple id to reactivate the phone it wont accept it even though that is what i use to sign in on the laptop can anyone help thanks
You need to use the credentials for the account that was used to turn on Find my iPhone on the phone.
Activation lock is an anti-theft feature. http://support.apple.com/kb/PH13695
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I bought my iphone from carephone warehouse, sim free and with no contract. 5 months down the line I had a problem with the phone and I booked a genius appointment, they swapped my phone and gave me a new phone but they locked my phone to tmobile!!! I now do not use tmobile and I have an iphone which is locked to tmobile!!! I bought an unlocked phone and apple have locked it!!! what can i do?
In response to this, Carphone Warehouse (and Phones4U) sell what is commonly referred to as "sim free" handsets - these are not the same as unlocked. Sim free handsets will automatically lock to the first network sim card that the phone is activated with, and that will be permanently. The only way to unlock the handset would be to go through the network (T-Mobile I understand) and request they unlock it for you. More than likely, there will be a charge as you are no longer a T-Mobile customer.
If you ever want to purchase a new unlocked iPhone, the only place you can buy one is from Apple directly. Any other place will most likely sell sim free handsets. -
I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me
Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.
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Hi people, have on the phone till Apple, the reason i cant download OS X Lion is because BT are having issues with the large download & are working on a fix. Was told to phone back in 24 hours if problem continues
Hi, just got off the phone from BT Business. It is the Business 2wire hub that has the issue. The girl from technical talked through a direct modem to Mac connection and my download took 20 minutes. If you are on Fibre broadband this is the only current fix or a new router if non fibre customer. Hope that helps.
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I recently downloaded the latest iOS 7.1. A few days later I had an unrelated problem with my phone and Apple Store provided me with a new iPhone 5. However, when I tried to restore my backup from the Cloud, it said that iOS7 is required. what do I do?
Update your iphone to ios 7.
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I have tried 3 official apple ones and 2 different plugs. Ive tried plugging it into my laptop but will not find the phone. it has had problems since i updated my ios. Battery has been replaced. Any suggestions would be fantastic
test if it charges with an ac charger
test if it's detected by another computer
if it's no to both then likely the connector is broken
if it's yes to both thne it's likely your computers itunes install which is the problem -
I can no longer access Safari. It's not the phone because Apple just sent a new one and it (Safari) still does not work. I use the same computer to sync my ipodtouch5 and Safari is operable. However, Safari on my iphone is not. What is the problem?
That is the way it works. It designed to do that.
In addition to everything else you have to this other person's computer you would have to move your complete iTunes library over also. Only then will it recognize youriTouch.
Allan -
my wifi is grayed out... No one can fixed it...there is a problem with hardware. IC problem inside the phone. Apple have any facility like service after sales etc. Multi billion company but no priority for customers ? Just try to look at google search you can find lot of people who have same problem with iphone 4s. It is surly manufacturing default. Is that apple reputation lounching New virsion Iphone with diffective hardware.
Plz dont give me idea setting>reset>reset network configration .... I already did it..... give me proper solution... who can replace default hardware from my iphone?????????????????????
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Apple ID problem on iPhone 5: Cannot log in to verified address or reset or delete the address
My Apple ID included my name and our company's domain, so to make things like calendar invites a bit more anonymous as they fly around the web, a while back I went to https://appleid.apple.com and changed my Apple ID to correspond to a more anonymous email address.
While on https://appleid.apple.com I registered and verified the original email address as an Alternate Email Addresses.
It seemed like it was hard or impossible to change some things, like my iPhone 5, to use the new Apple ID with iCloud, because it only allows me to enter a password, not change the account's email address.
In general it seemed like everything still worked, though, until the recent update to iOS 7.
In iOS 7 > settings > iCloud, it's asking me to "Sign in to iCloud" and to "Enter the Apple ID password for "[my old Apple ID email address]." But when I do enter the password, it doesn't accept it and simply tells me to again to "Sign in to iCloud..." and to "Enter the Apple ID password..."
I thought perhaps it was confusing my old ID w/ an old password, but neither old or new passwords work.
After doing research in the Apple Support Communities, I found some saying that I'd just have to go to the bottom of the iCloud screen and it the "Delete Account" button. Frustrated, I did. But whether I next selected "Keep on My iPhone" or "Delete from My iPhone" the next thing is says is "Password Required" and "Enter the Apple ID password for "[my old Apple ID email address]."
Since that's the very thing that isn't possible for me (always giving the error "Your Apple ID or password is incorrect") I:
went to https://iforgot.apple.com and entered my old Apple ID (which, again, is verified still in my Apple ID account as an Alternate Email Address)
clicked "next"
selected "Email authentication: To access your information, we will send an email to the address(es) on file for you."
clicked "next"
and go this message, "Email has been sent."
However... it never sent the message to that email account. So I did it again multiple times. Then I went and checked spam filters. Then I looked at email logs on the server... Nope... it is not sending the message.
In desperation I decided to just wipe the phone clean and start afresh through iTunes, where I clicked "Restore iPhone..." When I did a dialogue box popped up that said, "Find my iPhone must be turned off before [iPhone 5's name] can be restored. Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone."
On the phone in settings > iCloud, there is a "Terms and Conditions" blue link that I "Agreed" to, which gives me access in iCloud to turn off Find My iPhone, but as soon as I do, the Apple ID password for that old email address is demanded, again... and of course I don't have it...
In researching I read that perhaps another alias could be added to my https://www.icloud.com > email > preferences > accounts, but as it turns out the alias can't be my old Apple ID. It has to be an alias that include @icloud.com in the address.
What can I possibly do, now, please?Well, in my case things have turned out well.
Apple Supports' highest level personnel talked to the Apple engineers. The Apple engineers said that if I had a receipt for my phone that they would be able to release the phone's Apple ID. I did have the receipt, because thankfully the Apple Store emailed it to me when I made the in-store purchase, so I emailed it them along w/ a link to this discussion because they were asking for a description of the scenario.
A couple days later they emailed me saying:
~~~~~
Thanks for contacting Apple.
The device serial number on your case does not have an Activation Lock enabled. To get help for the issue you’re experiencing, you’ll need to contact AppleCare Support.
You can start your support request online and get connected to an expert at the Contact Apple Support website:
http://www.apple.com/support/contact
[name]
AppleCare Account Security
~~~~~
Ouch.
I then recontacted the Apple Support person who had been helping me. He said he'd talked for 45 minutes with the Apple engineers and had one *last* idea.
He had me log into https://appleid.apple.com/ > Password and Security, then he had me delete my Rescue Email Address (which was the same as my old/original Apple ID that has been stuck on my iPhone 5's iCloud account).
After doing that he had me go to the Name, ID, and Email Adresses tab (which you see when you first log into https://appleid.apple.com/) and change my newer Apple ID back to my old original one. (Note: An email is required to verify each of these account changes.)
Then I went into my iPhone's settings > iCloud, and YAY!!!! it let me log into my account! Then I went to the bottom of the iCloud screen and deleted the account.
Then I went back into Apple ID, logged in, and deleted the old Apple ID, re-entered my new one, and saved it. (Note: An email is required to verify each of these account changes.)
Then I went back to my phone and entered my Apple ID's email address and password... and it worked!
Now I just need to fix some stuff that got goofed up in all of the experimenting.
If anyone else on the planet has read this much, I would recommend going back in and adding all the info you can to your Apple ID so that your backup addresses and aliases are right.
Final thought: My problem was a result of an error/problem with Apple's product. I kind of wish it was like other industries that try to compensate for their own mistakes (restaurant = free meal, airline industry = upgrade, etc.) because this took a LOT of my time. But I do appreciate the support workers' perseverance in helping. -
after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
The SIM works on a different phone I tested it.
Any ideas?? TKS Sandro“Could Not Activate EDGE” error message Update ...
Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
Thanks
Joe -
I have an iphone 3gs - yes, an older iphone.
This morning apple had a msg that asked if I wanted to upgrade to the new ios 6.1 (?). I said yes. Now I can't use my phone. I've tried hitting the power and other buttons. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple? This *****! I realize (now from reading internet) that my phone/system may be uncompatible. Help!I have a 3GS (a true classic design!) and have upgraded it to 6.1 today. The process did not go without a glitch - it took a few attempts to get the app's to sync but after detecting the ones causing an issue and deleting them it works - so far! I have had issues about 50% of the numerous times a new OS is uploaded to this phone and always take the new OS with trepidation. But at least you know there is a 3GS with 6.1 working OK.
I suggest you do a fresh restart to the phone several times - without it being connected to the computer - to see if it gets its act together and starts. I think it will. Hold down the top 'power' button and front round control button until it shuts down - goes blank and dead. Then press the top power button to re-activate - reboot - it.
If that does not work then plug into your itunes computer, navigate in iTunes to see your iPhone and hopefully you will be able to sync it or at least 'restore iPhone' from the 'summary' tab.
If you can not get onto the iphone perhaps you will still be able to sync if in iTunes by going - 'file' - 'devices' - 'sync iphone' or failing that try transfer purchases' and ultimately 'restore from back-up'.
I had technical problems with my old 3GS (suffered a failed wireless antenna) so I took it to an Apple Store and they issued me with a service-replacement/reconditioned phone for a very modest charge. So if worst come to the worst get a new phone that way! -
I bought the company unlocked phone from apple store Canada. It was originally loaded with software 4.2 and was working fine here in SaudiArabia. Yesterday I updated with IOS 5.0.1. Now it is showing that sim is not valid. The same sim works fine in other phones.
Here's and update on my problems and here are are some screen shots of the types of problems I've been having since the v5.0.1 update. Keep in mind these are native apps and I have tried the rebuild phone crap many times, nothing helps.
This is screen shot of a what happened when I tried to use my camera one day, both the front and back cameras were all black. I had to power cycle the phone to get rid of this problem. The cameras appeared to be working correctly, I could focus and zoom but it was all black.
Here is an image of what happened when I searched for something in a map. This is after I picked the choice I wanted, the keyboard disappeared but the list didn't. I had to force close the app and restart it for this problem to go away. Who knew five bars on ATT was possible.
And finally this is the messaging app, although you would not know it. I had to return to home screen (after a long pause for it to process the button push) and return to the messaging app. This happens all the time with the messaging app and the notifications sounds drive me crazy. If i'm using the phone, say browsing the web and I get an incoming message its almost 100% of the time the messaging app will screw up. The sound will play at the wrong time or not at all, message will show up in notifications and diasapear in message app or Ill have a problem like this: -
HT4859 problem turning on phone there was a problem turning on your email. try again
I am getting a message "problem turning on phone there was a problem turning on your email. try again"
Have you tried the simple things first like a reboot...hold both the power and home buttons until the Apple logo appears and it restarts, ignoring the red slider if it appears? Sometimes it is also necessary to remove and reenter a password in case it has been corrupted. And sometimes I have just had a bad connection signal and that has been the issue.
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HT5538 what if the phone is having a problem verifying email address for FaceTime?
what if the phone is having a problem verifying email address for FaceTime?
Hey miles r.
Thanks for the question. I understand that you are experiencing issues with FaceTime. The following resources may provide a solution:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime or iMessage is "Unable to verify email because it is in use"
http://support.apple.com/kb/ts3510
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thanks,
Matt M. -
Was anyone able to purchase 2 phones from Apple for a FamilyTalk plan
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. RitzowKathy L. Ritzow wrote:
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow
Kathy, I had a similar problem when I went to order two phones from Apple on June 16, I also have a FamilyTalk plan. I had an Apple CSR on the phone when I made the orders. I suspected that both orders had gone threw for the same phone # but the CSR assured me that everything was okay. So I ordered the phones on June 16, they both went to Prepared to Ship on July 3. Then on July 4 one of the orders went back to its previous status, then the email from Apple came on July 5 saying that there was a problem with an order and I should contact AT&T and of course it does not say which order. So I contacted AT&T and it turns out that two orders went in for my wife's phone # even though the CSR said the order was fine and she checked both orders for me. The AT&T rep I talked to on July 5 said he talked to Apple and that I would have to cancel the order in question and re-order the phone for my #. So I ended up putting in a new order with AT&T because of the 7-10 ship rather than the 3 weeks from the Apple site. So the first phone is still Prepared to Ship and the second phone sits in backordered status with AT&T. I wish they would have informed me of the problem right away rather than three weeks after I put in the initial order. So I feel your pain, you are not alone.
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