I phone 5 left channel on ear buds not working

We just bought I phone 5 phones.  My husbands left ear channl on his ear buds stopped working .  We changed ear buds and it started to work then stopped.  We went to the Apple store and had the phone exchanged.  Reloaded everything and now it has stopped working on his new phone.  Any suggestions would help .  Thanks

Make sure the plug is fully seated; there should be no gap at all between the backshell of the plug and the phone. The last millimeter is sometimes difficult to close; you must push hard. If it is not fully seated the result will be the symptom you are describing.

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