I phone 5 screen completely crushed and have no apple care.
i phone 5 screen damaged ( comletely crushed after accidental drop of some metal rod on phone ) and I dont have apple care or insurance. I just bought that phone few months back. What are my options? I would appreciate any advises.
Allan Sampson wrote:
The only way AppleCare would cover this is if you have the AppleCare Plus extended warranty which includes two accidental claims for an exchange over the two years with a $50 deductible.
FYI Allan that price was raised a little while ago.
Apple Increases the Price for iPhone 5 Replacements
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I phone home screen says disabled and emergency calls only as i have forgot passcode
i phone home screen says disabled and emergency calls only as i have forgot passcode
cannot reset through itunes
just keeps saying that it cannot be restored as there is a lock on itRestore the device.
If "Find My iPhone" is activated on the device, wipe the device via iCloud.com and then restore it. -
Just bought a new iMac, I am in screen saver mode and have forgotten the password ?
Just bought a new iMac, I am in screen saver mode and have forgotten the password ?
This link will tell you exactly how to reset your password
http://support.apple.com/kb/HT1274
In OS X Lion or later, you can reset your user password with your Apple ID.
In Mac OS X v10.6.8 or earlier, follow these steps to reset a password when there is only one administrator account on the computer, or if the original administrator account needs a password reset. "Original" administrator account refers to the one that was created immediately after installing Mac OS X. If the original administrator password is known, that administrator account may be used to reset the passwords of other administrator accounts using the steps described above. These steps require an optical drive; if your Mac does not have an optical drive and you have a Mac OS X v10.6 Install disc, see below.
Start up from a Mac OS X Install disc (one whose version is closest to the version of Mac OS X installed). Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key. Or, put it in the computer and click the Install or Restore icon you see in the disc's main window (after which the computer will start from the disc without you needing to hold C). Or, you can use Startup Manager or the Startup Disk preference pane to select the Install disc.
Choose a language, click the arrow button to continue,
Mac OS X v10.6 or later: Choose Password Reset from the Utilities menu.
Mac OS X v10.5 or v10.4: Choose Reset Password from the Utilities menu.
Mac OS X v10.3: Choose Reset Password from the Installer menu.
Tip: If you don't see this menu or menu choice, you're probably not started from the disc yet.
Note: The default keyboard layout is U.S. English while started from the installation disc. If you use a keyboard layout other than U.S English, use the Input menu (the flag icon on the right side of the menu bar) to select the desired layout before typing a new password.
Select your Mac OS X hard disk volume.
Select the user name of your original administrator account.
Important: Do not select "System Administrator (root)". This is actually the root user. You should not confuse it with a normal administrator account.
Enter a new password.
Click Save.
Click the red button in the upper left corner to quit the application.
Choose Quit Mac OS X Installer... from the Mac OS X Installer menu.
Click Restart.
After following these steps, you'll want to also follow the steps in this article.
Mac OS X v10.6: Resetting the original administrator account password on a Mac that has no optical drive
These steps require a second computer that has an optical drive.Note: If the second computer is a Mac, make sure Mac OS X v10.5.3 or later is installed. If the second computer is a PC, make sure the DVD or CD Sharing Update 1.0 for Windows is installed.
Open "Remote Install Mac OS X" from the Utilities folder.
Follow the onscreen instructions.
For more information, see Sharing DVDs or CDs with Remote Disc. -
okay i have been trying to access the itunes store from my computer and after i click the tab the words accessing itunes store scroll across screen the the screens goes white and only the apple symbols is in the box.....WHY. Is the store down??
Hello there jodi o,
It sounds like you are unable to access the iTunes Store on your computer. I would recommend you use the following article to help troubleshoot that:
Can't connect to the iTunes Store
If the issue persists after using the info for your operating system in the above article, here is the more advanced version with further troubleshooting info:
iTunes: Advanced iTunes Store troubleshooting
If you are using Windows, you should also try the information in this article:
Apple software on Windows: May see performance issues and blank iTunes Store
Thank you for using Apple Support Communities.
All the best,
Sterling -
When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??
One problem though, the top button on my phone is jammed so i cant power off the phone, anyway of resetting the phone without using the top button ?
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my iPad does not show the Airplay icon. The software is iOS 7.0.4, I have home sharing turned on and have an Apple TV. What should I do?
If you don't see the AirPlay icon in the Control Center:
1. Turn off router, Apple TV and iPad
2. Turn on router and then wait 30 seconds for it to complete start-up process
3. Turn on Apple TV and then wait 30 seconds for it to complete start-up process
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i have bought apple care from australia and it will be validated in india also ? and it will provide me australian 3 year warranty or international ?
AppleCare for computers is international.
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I have the first generation iPad and bought the apple care protection. Does it cover accidental damage?
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Cheers, Tom -
When I want to buy gems for clash of clans it says cannot complete transaction and to contact apple/iTunes support. Can you help me
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
IMac late 2009 having screen issue. Return possible with apple care?
I have 27" 2009 model. I bought it when it first came out. I knew that some of the first batch had screen 'yellowing' issue back then. I thought mine was fine or it was fine then it went bad.. either way I can now notice that the right side of my screen is more 'yellow-ish' than left. It is pretty significant difference and effects my graphic work.
I have bought apple care and haven't opened the envelop yet but what are my options? Do they accept return and give back refurbished ones? if so what's the turnaround time... or do they offer repair option at apple store?
Thanks in advanceYou need to contact AppleCare, you can find the phone and link information here.
Roger -
if i had my iphone 4s stolen and i had apple care can i get a new one for free
Apple care does not cover theft. It covers manufacturing defects for warranty. You need to contact the police and report it to them. Only insurance would replace a phone, and usually with a deductible. There is no free phone in your future.
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I have a crack on my iPad. Will the apple store be able to fix it or replace it if I have the apple care?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
Does Apple Genius change my iMac hard drive to SSD?? If i already bought a ssd ??? and just take ssd and my imac to genius and maintain my apple care??
wouldn't it make a difference if the SSD was an Apple product? And can't you order just the Apple SSD? At the local Apple store many of the geniuses won't touch it if it's a third party item.
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my iphone was charging and i took it out and it went black i plugged it into my laptop and it came on and when i took it out it stayed on but if i lock it it doesnt want to come back on help?
Hi CallumKemp,
Thanks for using Apple Support Communities. This article has steps you can take if your iPhone seems to be unexpectedly powering off or going unresponsive:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Cheers,
- Ari -
Unable to turn on or do a restore.
After installing IOS7 it would turn itself completely off sometime and have to be restarted with both buttons. If I turned it off normally it would restart okay within an hour or so but overnight it would always go to hard off.
Using both buttons would usually start it with the Apple logo on the screen until it came up. Worked normally then. Knowing something was afoot I did a restore.
Now it will not turn on at all and I tried to restore in itunes but it stops at the point of "waiting for info from the Ipad"
I tried the Apple forum "recovery-restore" process several times with holding down the home button and plugging in the USB but it did not respond.
When connected through itunes it is still recognized as needed to be restored but the process will not complete.
Standing by.
BobBob ...
Might be something you have not tried here > iOS: Not responding or does not turn on
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