I phone 5s shuts down by it self at 100% of battery?

I got my Iphone 5s 4 days ago and had no problems with it then. However this morning I charged my phone till it hit 100% then I disconnected it from its charger and left it on my table. I came back 5 hours later to grab my phone and I noticed that it wont turn on. I held down the power and home screen button for about 15 seconds then it finally turned on. The phone turned on pretty normal but I noticed though that the battery lowered down to 60%? I have no idea how did it happened when my phone was completely untouched. Any ideas why my phone shuts off by itself and then lowered the battery to 60%???

Hello lavilla,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
http://www.apple.com/batteries/iphone.html
Best of luck,
Mario

Similar Messages

  • I got an Iphone recently , since 2 days the phone just shuts down by itself . Is it an Hardware problem ,

    I got an iphone , it had a speaker issue which i have received an replacement , but had to wait for 3 weeks for the replacement . Now the phone just shuts down by it self , this the second time i have noticed . and if there is an hardware issue dont tell me to go to Etisalat and wait for another 3 weeks to get it replaced .

    Have you read the User Guide?  Have you taken the steps recommended in the User Guide?  What steps did you take and what were the results?

  • HT1688 My phone is still no working right it is shutting down by it self and drooping calls.

    My phone is still no working right it is shutting down by it self and drooping calls. I would like some help my phone is less they 3 weeks old.
    <Edited By Host>

    Please be advised that members of these forums are just users of the product like yourself.  We do not work for Apple.  We can not help you other than to refer you back to the Apple store or AASP.

  • Nokia Lumia 925 Windows phone keeps shutting down

         I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1)  This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
         I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
                  - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
                   - I have tried turning off NFC, but that obviously  wasn't the issue because NFC was off this morning when it shut off.
                    - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
    I have not noticed any common occurrence such as
                               --when a certain app is running
                               --when it is on/off charger,
                               -- When the battery is full or low (it was 24% this morning).
                   -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life. 
                   - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
           It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
    Thanks for your help in advance...
    Al

    Hello, mariaadamsky.
    We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it? 
    Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
    By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W.... 
    We look forward to your reply.

  • Laptop shuts down by its self and i dont know why

    my laptop just out of no where just shuts down for no reason at all and i want to know why its doing this for?? so if i have to get it fixed i could, it was bought on February 15 2007 so it is a little older but other then it just shutting down by it self it works really great.

    The failure description is vague, so it would be hard to tell you exactly what is happening.  What happens when it shuts down?  Are there any error messages when it restarts?  Does there seem to be an excess of heat at the vents or under the system when it shuts down?  Are you using the computer on a solid surface, or on your lab, blanket, etc?  Can you hear the internal fan running?  How long has it been since this computer has been serviced?
    If the computer has not been serviced since new, then it probably needs to be taken apart, cleaned, and have fresh thermal compound applied to the processor.
    Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
    Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)

  • My iPad isn't playing music and shuts down by its self can I get it fixed?

    My nephew knocked my iPad off the bed and now the volume is not working also it shuts down by its self i have warranty for it can I get it fixed? Or do I get a new one?

    The warranty is a limited manufacturer's warranty, not insurance. The warranty does not cover accidental damage.

  • My I phone 3gs shuts down suddenlly but when i removed the sim it is working without shutting down suddenlly again when you insert the sim it started shutting down suddenlly

    My I phone 3gs shuts down suddelly but when I removed sim card it started working without sudden shut downs, again when I insert sim card it started shutting down suddenlly.

    I have Satellite A300 and until now everything works OK.
    I would like to know what happen when you remove the battery and use notebook with power supply only. Does notebook shuts down again.
    If not let OS run and put the battery.
    Is the battery recognized properly? Does notebook switch off again?
    To be honest I cannot imagine this issue has something with software or background processes. Recovery image you got with your notebook is designed for this certain notebook mode. Recovery image is tested and I dont think preinstalled OS has anything to do with this.
    Full diagnosis?
    And how to do this? You know very well that diagnosis can be done with diagnostic tools only and such tools have services only. I hope you will find answers but Im 99% sure there is nothing you can do about that. Maybe you should contact service, explain the situation and ask for help.

  • Hi, 3 weeks ago i just got my iphone4 for and then i upgraded it to iOS5..am just wondrin', does changing of the iOS causes the phone to shuts down automatically and turn on again? thanks.. =)

    hi, 3 weeks ago i just got my iphone4 for and then i upgraded it to iOS5..am just wondrin', does changing or upgrading the OS causes the phone to shuts down automatically and turn on again? thanks.. =)

    How long are you leaving it on the charger?
    Are you connecting it directly to an electrical outlet or trying to charge via USB?  USB may not provide enough power to adequately charge the device if the battery is that low.
    If none of that helps, then the only option would be a warranty replacement as either the battery or system board is bad.

  • HT1222 I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

    I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

    Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

  • Macbook pro 2009(unibody) shut down by it self and turn on 30 min later ..

    hi i bought a macbook pro mid 2009 (unibody), i change the battery about 4 monts ago (done by montréal apple store) and last week, it start shut down by it self suddenly and dont turn on for half an hour! then, it start like if nothing appen but do it again 20 min later. i checked the fan, it's working properly, no over heat, no water damage, i try to reset the "smc" does'nt seem to have change anything . before a change the battery about 4 month ago, it was doing the same thing but less often and when it was crashing, i had to wait a week sometime two before it was turning on again ! it completly stop when i pay to change the battery ! coul'd it be a bad battery ? im alway's carefull fully discharge the battery before put it on the charge ...

    You really shouldn't allow the battery to fully discharge before hooking it up to mains - that does nothing but cause damage to your battery.
    If you said that the unit was heating up too much, I would put it down to a thermal shutdown (although you can generally recover from those in 30 minutes or less). As it is, it's difficult to give you a diagnosis over the Internet - if I were you I would take the machine back to the Apple Store and let them run tests on the machine. I think that's the only way you're really going to find the root cause of your problems.
    Good luck - let us know what the techs have to say...
    Clinton

  • Phone crashes/shuts down using apps since I updated to iOS 5.1

    I have an iPhone 3Gs 16GB running iOS 5.1.1 build 9B206.  (my daughter has one as well and is having the same issues.)
    Since the upgrade to iOS 5 we have experienced the phone being shut down (crashes) while using them.  At first I thought it was due to low battery, but it does it at full charges as well.  It does it more specifically with apps that use a lot of memory (or refreshing of information online), such as maps, weather, facebook, etc.
    Anyone else having this trouble?  Should I revert to an earlier iOS?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the issue is resolved.

  • IBook G4 shuts down by its self

    I replaced my hinges the other day and when I put it back together it would not boot up, it turned out that I needed to remove the hex screw on the right side on the underside of the laptop then it worked fine. Then today I replaced the cdrom drive with a combo drive and its doing again but when I did get it to power up it would make a loud whining noise, long beep, and the sleep light would flash then restart boot up hafe way then restart and when it would boot up it seem fine then when I moved it it asked me if I want to shut down and I hit cancle but would shut down anyway as if the battery was taken out. What is the problem with it? I spent alot of money in this in upgrades just to have quit working also I ran disk utility and it found nothing wrong. Colton

    I have now had to remove both hex screws from the bottom of the case and it still shut down by it self once in a while but not as bad as earlier also when I close the lid I noticed it would sleep then for a second the apple light while flash then go back out. Is my logic board about dead? I'm sick of putting money in this, 450 when I bought it early last year 63 dollars for a combo drive and hinge now plus a logic board, If I new this would happen I would have saved my money for a macbook which I cant afford now.

  • I unplugged my iphone 3gs ios 5.1.1 and started playing..i played for about 2 hours,BUT the battery didnt change!!!...after about 4 hours,the phone suddenly shuts down...i recalebrated the battery (by hard reset)..but didnt help...so HELPPP PLZZZ!!!!!!!

    i unplugged my iphone 3gs ios 5.1.1 and started playing..i played for about 2 hours,BUT the battery didnt change!!!...after about 4 hours,the phone suddenly shuts down...i recalebrated the battery (by hard reset)..but didnt help...so HELPPP PLZZZ!!!!!!!..+ when i charge my iphone, i dont see the lightning bolt,instead, i see a plug icon...i know this means th@ battery is full, but my battery is no where near full!!!!!

    Just a quick update with a couple more details before I go to work:
    I left my phone plugged into the wall charger all night long but the Apple logo is still blinking on and off. However, when unplugged from the charger, the screen goes blank and the unit does not respond to pressing/holding the buttons at all. Likewise, flipping the mute switch does not cause the phone to vibrate as it normally would, which made me wonder if power was being disrupted somewhere else in the unit before the battery. I just finished disassembling the unit down to the battery, looked for any loose connections etc., and did spot a suspicious looking spot on top of the #5 ribbon connector that I had not taken notice of before in my first disassembly. I'll take a picture of it and post a link for your consideration later on today when I have a spare moment, although I fear the worst.

  • My phone keeps shutting down approx every 5-10min for about a minute then turns back on, I have updated the software so thats not the problem, anyone have any ideas?

    My phone keeps shutting down approx every 5-10min for about a minute then it turns back on itself. I have updated the software so thats not the issue, any suggestions?

    Do you have a case on the iPhone or have you damaged it in anyway? If you have a case, try testing without the case.
    Also, try restoring the iPhone and testing it as a new device.
    If that doesn't take care of it, get a Genius to take a look at it or setup service online.

  • My i-Phone has shut down - will not do anything!! What's wrong.

    My i-phone has shut down - will not do anything!! What's wrong??

    This question really belongs in one of the iPhone forums. https://discussions.apple.com/community/iphone
    But... my iPhone acted like this once after I dropped it.
    First, make sure the phone has some charge in the battery. Plug it in and let it charge for a while if you haven't already done that.
    Then try doing a reset. To reset the phone press both the Home button (on the front of the phone) and the Sleep/Wake button (on the top of the phone) at the same time. Keep both buttons pressed for at least 10 seconds and see if the phone will restart. In my case the reset did the trick.
    If that doesn't work you might see if anything else here: http://www.apple.com/support/iphone/assistant/phone/#section_1 is useful. If you still have no luck try asking your question again in an iPhone forum above... or visit your local Apple Store.
    Steve

Maybe you are looking for