I-phone device not recognised in i-tunes, but is on windows. All Apple support advice does not resolve problem

My i-phone 3GS with latest operating system is not recognised in i-tunes, howver windows XP does see the device. I have tried all Apple support reccomendations to no avail. There was an error message when last syncing the device with i-tunes, I have uninstalled / re-installed etc and the device is recognised on other PC's i-tunes?

I have the same problem too. My phone wont show on my pc that's why I can't move my photos. But it does show on itunes.
Then I went to device manager and this is what I found. I dont know what to do though.

Similar Messages

  • My WiFi has a problem my ipod says it is connected but when i go to apple store it does not work

    my wifi has a problem . my ipod says it is connected but when i got to apple store it does not work

    http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/disk-full-and -much-more-misery/e9dabe09-7392-4f67-848b-c09cb1adb364

  • My ipod touch is not recognised in i tunes but it appears in my computer

    my i pod touch is recognised by my computer OK but it is not recognised in i tunes.
    I am running windows 8.1

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My iPad does not open up I tunes when connected. Once I manually open it does not show to be connected .. I have had this on pc before. I pod works.

    Help any one encounter this problem, have iPad connected to pc won't open up iTunes automatically. Once I manually open up iTunes does not show device. I also have iPod but once I open I tunes it does show this device. Have had iPad connected to same pc before.device was set up when purchased. is there away to just reset , restart  or what??

    See if there's any help here.
    iPod not recognized on a Windows laptop.

  • How do I connect to an AppleID that is linked to my purchases that Apple support says does not exist ?

    My Iphone and Itunes have apps that are registered under the appleid 'broucks'. During the IOS 5 update process I lost the ability to connect to this appleid and am now unable to order new apps or more importantly update applications (which are locked into pre IOS5 state and thus not working well - especially Navigon).
    I have twice been in contact with Itunes support who insist that this appleid does not exist and after providing me with the password for appleid [email protected] (which is an appleid I created after being unable to use broucks).
    After telling them that I already had the password for [email protected] and requesting that they trace order numbers to an appleid and then either activate that appleid with purchases or transfer the purchases to [email protected]  they refuse to respond.
    In fact I have the impression that I am not talking to human but poorly programme BOTS.
    In 2007 I was given the appleid Broucks
    Your Apple ID or .Mac account is: broucks
    Both my Iphone(update) and Itunes (info) want a password for broucks.
    It has been a month. How can I conclude this sad state ? Advice please.
    Oh ... another puzzle. When I try to validate [email protected] it fails to validate saying that another apple_id has the same address (could it be broucks?).
    Trying to get the password for broucks ....
    My DOB is not recognized as valid and the email validation results in no email to any account I have ever had (certainly not the original email in 2007 that announced the creation of my apple_id ([email protected]).
    Thanks
    Broucks

    This seems a not uncommon problem. Amazing that Apple has not acknowledged it in support or come up with a solution/workaround. It would certainly be in their interest as well as our (locked out users). I have devoted a lot of time to this and cannot solve it without their help (which is not forthcoming)..

  • HT204400 My wireless key password is three words connected by a - but the keyboard  on the Apple TV menu does not have this symbol! Help please

    Can anyone help- I am trying to connect the wireless network to the Apple TV and the keyboard letter/icons does not have the option of the - symbol. It's not under score in my wireless password it's three words connected with a -   I am either thick or well probably! Help

    Welcome to the Apple Community.
    Change the character screen by using the ' #+= ' button on the top row of characters, you'll find the ' - ' charcter at the end of the 5th row.

  • I had my iphone 3gs unlocked so i could use it in Oz, however although i can phone works ok, i cant get internet, but i the option of Cellular Data Network does not appear with the new sim? Can anyone help pls?

    Hi Just wondered if anyone can help with the above question? I had O2 phone unlocked and bought a local sim card, but although the calls are fine i have no option for internet etc.  I have done searches and got the info details from the sim provider to activate, but  instructions say i go to : Settings; General; Network and then Celluar Data Network, but I dont get that option ?  When i put back my O2 sim card, the option reappears?
    Can anyone help me please? Off to Australia again soon and really could do with it working properly this time.
    Thanks everyone
    Ronnie

    Hi Ronnie, was wondering what brand sim card you bought?
    Was it from Telstra, Optus, Vodafone, Virgin or Mayasim?
    I have a 4 S running iOS 5.01 is there an option in Settings - Network - Carrier? As this should be set to the supplier of the sim card. In my Settings - Network there is no option for Celluar Data Network.
    What version of the iOS are you using?
    Some prepaid sim cards may not have a lot of data, so I suggest searching the companies websites for the best deals before you come here. Telstra usually have good plans. If you take your phone to the shop you purchased the sim card from they will usually set it up for you. 
    Telstra runs on a different frequency to others and offers the best coverage in Australia.
    Just for the record I am not an employee of any mobile company.

  • When I click on Firefox, it won't open... the icon flashes as if opening but no browser window opens. It also does not appear in the task manager

    I click on the icon and it flashes as if opening.... no browser window appears.... I check the task manager to see if it is open but not displayed... nothing in the task manager..
    So I uninstalled it leaving my preferences, and reinstalled it but it does the same thing. This time when I went to uninstall it again wiping the preferences away (in case it is those that is causing the problem) the uninstall program said that I had to close firefox first... but it isn't showing up as open in the task manager....
    Final though... the last few weeks I have had a page pop up to advertise a need to update this or that, a need to click on this or that... obviously some kind of bug/virus.... help me get firefox going again...
    On Windows 7 platform

    Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
    Do a malware check with some malware scanning programs on the Windows computer.<br>
    Please scan with all programs because each program detects different malware.<br>
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • My iPhone 4s 64gb was freezing so I went to rest menu and pressed the reset all settings it says you will not erase media and data but I have lost all my photos these are not backed up as I just come back from holiday how can I find them?

    I have iCloud but these pics are not there, why did it erase them?

    The photos could/most likely ARE still in photostream. I just did this with my ipad yesterday.
    Log onto iCloud from a desktop in iPhoto and see if they alreaady synced over photostream first.

  • Apple support forum does not go back to thread when logging in

    If I want to reply to a post I found on Google that happens to be on the Apple discussions forum, naturally I have to sign in.  OK.  But when I do, I'm taken away to some other spot in the forum instead of back to where I was before I signed in.  ***?  Apple ***** at the Internet and continues to not understand usability on the web. 

    Correct. It is fact of life, dictated by the Jive software (not made by Apple) that runs these forums.
    The workaround is to log in before clicking a link to a specific post or forum.
    Why does Apple use Jive? The ASC is the world's second-busiest forum, with more than 9.6 million persons registered, and gets more than 100,000 'hits' a day. No other forum software that can handle that volume, and is compatible with Apple OS X, can be found.

  • Amazon website does not load properly. Text only. Using Windows XP. Cache clearing does not work.

    The amazon.com website will only load text, although it does load an occasional image. I am using windows xp, firefox version 8.0

    See High contrast schemes:
    * http://www.microsoft.com/enable/products/windowsxp/default.aspx
    Reload web page(s) and bypass the cache.
    *Press and hold Shift and left-click the Reload button.
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Cmd + Shift + R" (MAC)
    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode

  • Apple hardware test does not support this machine, iMac 27" mid 2010

    Hi, I have a mid 2010 iMac 27inch with OSX Maverics updated to the very latest version.
    I need to hardware test my mac but I am finding it impossible. If I press D at bootup, nothing.
    Option D, loads hardware test, but it comes back saying:
    "Apple hardware test does not support this machine."
    I don't have the original install disk for the mac and it has been updated several times online to the latest version. What am I supposed to do in this instance?

    That Mac model requires the original system disk to run AHT. You can call Apple at 1-800-MYAPPLE, and ask for an operating system specialist. Then you can request replacement system disks for your computer. The cost us usually under US$20.
    Have your serial number at hand; it is required for the techs to find the correct disk set for your model.

  • I have a 6th gen nano and windows 8.1. Itunes does not recognise my nano anymore. I have tunes to download

    I have a 6th gen nano and windows 8.1. Itunes does not recognise my nano. I have tunes to download

    B noir
    Yes that is correct
    Okay. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • I just upgraded to itunes 64 bit 12.1.1.4 on Windows 8.1 and it does not recognize my devices

    ITunes was working fine but it kept prompting me to upgrade which I did. After the upgrade it took a very long time to identify my iPod classic, but it finally did and I was able to download one song I had purchased. I have 3 iPods. I then put in my second iPod and iTunes could not find it. I researched the options from Jason via his very good link but the suggestions do not work. Windows sees the iPod (all of them just fine) the cables are good, (I used them on another computer running iTunes under windows XP and they recognize the ipods with no problem. The Apple Mobile  Device shows up fine under USB controller and the ipods show up under Portable devices. After much back and forth, restarting, powering off both iPod and PC, iTunes still will not recognize the old ipod, but once - it said -" It did recognize that an ipod was connected but it could not verify the identity". It asked me to dis-connect, power off and try again and if the problem persist to call tech support. I discontented and powered off and tried again and it will not see any ipod. In all of this Windows 8.1 sees the ipod just fine. I decided to uninstall the new update and go back to the old one. I uninstalled iTunes and attempted to install my original ITunes which is itunes64bit.exe dated 1/25/2015, but now the installer will not work - it goes to a screen that says "ITunes Installer Completed - Errors occurred during installation before iTunes could be configured. Your system has not been modified. To complete the installation run the installer again". I have tried 4 times each time with the same message and no indication o f the error. I would like to call tech support but find it hard to pay $29 to call them about an upgrade Apple basically forced me to take that has created this problem. I am not sure what my next step should be - I have 3 ipod and 2 ipad, and right now no working iTunes. It used to work, even up to a few a hours ago but once I took that upgrade from ****, it has not worked since.

    The fix was to completely remove all Apple Software following guides in previous posts.
    Then download and re-install latest iTunes 64-bit, making sure to Run As Administrator.
    This fixed it. Now the next thing seems to be that as I move from one device to another to close and restart iTunes between each one. Treat it gently. It seems to break easily and a lot.

  • My iphone4s does not turn on,when I connect to power ,it shows the message "connect to itunes" but when I connect to iTunes,my pc does not detect my phone,so iTunes does not detect my iPhone.

    My iphone4s does not turn on,when I connect to power ,it shows the message "connect to itunes" but when I connect to iTunes,my pc does not detect my phone,so iTunes does not detect my iPhone.

    Are you running the most recent version of iTunes for Windows on your PC?  You may be running an older version that is incompatible with the 4s.
    Hope this helps

Maybe you are looking for